Heritage Honda Bel Air

I am giving this outstanding review because of how I am giving this outstanding review because of how pleased I was with Gus's service. He was friendly, professional,and listened to what I needed in a I am giving this outstanding review because of how pleased I was with Gus's service. He was friendly, professional,and listened to what I needed in a new car. Gus even went up and above what is expected of a salesman. My trade in was at an auto garage broken down. He drove me and my daughter there to pick it up. It broke down on the way back to the dealership and he redirected traffic away from my car and pushed it to the shoulder of the road. I am also pleased with the deal we made. I have been and will be recommending people to bye a car from Gus at Bel Air Honda. Thanks Again. Mary More

We stopped using the service department here a while ago because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nob because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nobody explained things to her. I took the car back because my favorite local garage could not diagnose/repair the airbag light that had come on. Deciding to try the dealer one more time, I felt they overcharged for the service they gave me. They never took down my name when I called for an appointment, or when I dropped off the car, just phone number scribbled on blank paper. I guess they did have me on record from before as they had my name on the paperwork when I picked it up. I decided against the $700 recommended airbag computer replacement at this time. I'll take it somewhere else for that. They got enough money from me for the maintenance and dirty power steering fluid they found that needed to be replaced. Looking under the hood, my air filter is missing a bolt now. It figures. And there were splashes of oil all around the engine compartment, and no effort made to clean the engine, fluid reservoir caps, or anything. We are about due for a new car. We won't buy a Honda though, entirely because we don't trust this dealership for maintenance. Honda cars are fine. More

I had the worse experience purchasing vehicle for them. They advertise as lifetime warranty experts, they will not show the details of warranty contract even if you stressed the manager to show the complet They advertise as lifetime warranty experts, they will not show the details of warranty contract even if you stressed the manager to show the complete documents, until you pay the deposit, sign all other documents and they desperately delay until midnight. My test driving experience is good, J R Hamilton explained everything except Pandora connection using USB drive( I came to know that this is an Issue in new Honda CRV ). Unless you get your own computer/Smartphone/calculator, everyone in dealership will try to confuse you/ change the numbers and deviate. J.R Hamilton doesn't pick his phone when you want to contact him and need his help. My biggest disappointment is to purchase a new vehicle that has 195 miles driven on it. J R Hamilton did not mentioned that my car will be driven from a dealer at Virginia to Maryland. So, I had to fight for compensating me for the miles driven. I assumed it will be transported in a truck, since they are collecting 810 dollars for destination. Finally after I saw my quote they charged me additional 116 dollars for electronic processing fee, which is additional to 200 dollar processing fee. They are using a software for getting the registration and tags for Delaware, so they are charging that fees on me. I don't know what is 200 dollar processing fees for?? Jonathan who is billing manager, will not show any kindness when the customer is asking general question. Also, very arrogant person, don't want to see him ever. Finally I am doing my own registration and tags. Please don't go just talking to them over phone. More

This is the one of the worst dealer I have come across in life ... These guys kept following with me to get my preowned honda. I knew they would be throwing a very low offer, so I told them I do not want life ... These guys kept following with me to get my preowned honda. I knew they would be throwing a very low offer, so I told them I do not want to waste time and they need to give me ballpark figure. The guy took me to some website and showed value close 9500 and said we will offer + or -10% depending on the offer but all they offered was 7000 ...what a waste of time ... The sales guy was too annoying with asking me to buy another car ... The guy who appraised my car did not appear friendly at all I will never visit this dealer and will never recommend anyone to do so Workign with these guys is simply waste of time and its pretty frustrating. They may be good in new car sales but the unit that I dealt with and the guys that i worked with were not good in customer service More

BELAIR HONDA PROVIDES FAST AND RELIABLE SERVICE EVERY TIME. THE STAFF IS ALWAYS FREINDLY AND HELPFUL. OIL CHANGES ARE COST EFFICIENT TIMELY, AND YOU KNOW ITS BEING BY A TRAINED MECHANIC. TIME. THE STAFF IS ALWAYS FREINDLY AND HELPFUL. OIL CHANGES ARE COST EFFICIENT TIMELY, AND YOU KNOW ITS BEING BY A TRAINED MECHANIC. More

Deceptive and Fraudulent, They will use the warranty for life to sell unecessary services. My detailed list of events. On February 17, 2012, I entered Bel Air Honda to have my oil changed in my car. M life to sell unecessary services. My detailed list of events. On February 17, 2012, I entered Bel Air Honda to have my oil changed in my car. My car is a Honda EX 2012 four cylinder vehicle with 7,977 miles. While waiting to have my car serviced the service technician explained to me that my car was due for Bel Air Honda’s Schedule A maintenance, which consisted of checking the brakes, tightening the parking brake, and inspecting the steering of the vehicle. Bel Air Honda wanted to charge me an additional $108 to have this performed. I explained to the technician that I did not want to receive this service, which she informed me that if I do not have this performed at this time then my Warranty for Life would no longer be valid. I told her that it did not affect the warranty because none of those are required and just the oil change was, but I would check with the warranty company Theresa Young. I then called the 1800 number on the back of the warranty contract where I spoke to a representative that said all I needed performed at this time was the oil change and 27 point maintenance inspection that goes along with the oil change. I spoke to the Service Manager Tom Fields regarding the information his technicians were giving to customers and he explained to me that he would check into it. He also said there is a 1,000 mile over under on the oil changes that if the cars oil was changed at 8,499 miles it wouldn’t void the warranty. I received my car back from Bel Air Honda and proceeded home. On March 2, 2012 I received a courtesy call asking me to complete a review of my experience at Bel Air Honda, where I explain this scenario and exclaimed my frustration with their service staff. I explained that I was either lied to or their technicians and management were not properly trained on their warranty for life program. On March 5, 2012 I received a phone call from Tom Fields regarding my survey and he wanted to understand the situation a little better. I spoke with Tom and explained the situation again and he recalled having the conversation with me on February 17, 2012. He also explained to me that in his training that they are to follow the standard Honda maintenance requirements in order to maintain the warranty for life program. I argued with Mr Fields regarding what the Honda standard maintenance requirements were, and he claimed that we will have to disagree upon what those are. In finishing the conversation Mr Fields told me my warranty for life was void at that time. I went back through my paperwork and reviewed the Warranty Contract and the Warranty Forever agreement plan. The contract states that the vehicle’s oil needs to be changed either every six months or 7,500 miles and to follow Hondas’ normal maintenance standards. I went to Honda web site and set up my owner link and also reviewed my owners manual where it doesn’t have any of the service in the standard A maintenance listed. I then read the Warranty Forever agreement where it states that I have to let the company know when I have the oil changed if not changed by Bel Air Honda. The Warranty Forever agreement also states to follow any normal maintenance requirements outlined by Edmund.com/car-maintenance. I reviewed Edmunds.com maintenance on my car and again the only services that need to be filled at this time is a oil change. Bel Air Honda performed the oil change and 27 point inspection. After doing the extensive research I have concluded that it is almost impossible for Bel Air Honda Service department to be this incompetent by not understanding the rules of their Warranty for Life program. I feel that they are fraudulently attempting to up-sell their services to customers by stating that if they are not performed they are out of compliance with their warranty agreement. This is taking advantage of people and I would like to have it investigated. More

I have owned three Honda vehicles and the service department at Bel Honda is great. I always ask for service representative Christina Richmond. She always takes the time to explain any issues and p department at Bel Honda is great. I always ask for service representative Christina Richmond. She always takes the time to explain any issues and provides options. While the vehicle is being serviced, Ms. Richmond keeps you appraised of the status of the repair. In the event one of my vehicles needs something unexpectedly, Ms. Richmond will ask the service technician to explain the issue. When the service is completed, Ms. Richmond walks me through what was done to the vehicle. More

With starting a new job. And no longer having the company vehicle from my previous job. I found myself in need of a car that was good on gas and affordable. Typically i like to purchase vehicles from private vehicle from my previous job. I found myself in need of a car that was good on gas and affordable. Typically i like to purchase vehicles from private sellers as I hated dealing with pushy salesman at dealerships. With time running but and me not wanting to daily drive my Honda S2000. I stopped by BelAir Honda to see what they had in stock. That's when I met John DeMartino. We purchased our 08 Civic from John in late July 2011. We were so happy with John's professionalism and honesty that we returned to BelAir Honda three weeks later and purchased our 09 Accord. Although very happy with our new vehicles. My wife and I found ourselves talking more and more about expanding our family. With two children already. Our current vehicles would not provide the space needed. So back to BelAir Honda for our third vehicle. With the help of Henry and the great deal he gave us for trading in our 08 Civic. John and Henry were able to get us into an 09 Odyssey. We cannot thank John, Henry, and the rest of the staff at BelAir Honda enough for the great service provided in such a hospitable atmosphere. More

On phone very nice and told us they would get us the touring pilot. Once we got there completely different story. Chris Wilkins sales manager has worst customer service and annoyed we didn't want a 2WD touring pilot. Once we got there completely different story. Chris Wilkins sales manager has worst customer service and annoyed we didn't want a 2WD when we clearly stated we were there for 4WD touring. When we didn't budge he told us he didn't like our attitude and he was not the right guy to give attitude, which we didn't. He then told us he didn't want our business and told me, my husband and 4 year old daughter he would have us removed and got in my husbands face. All because they couldn't bait and switch us. Don't waste your time, worst customer service. He didn't even think twice about acting this way in front of our young child. Don't give your money to them, they have no respect for your needs, only theirs! More

SERVICE HAS BEEN VERY EFFIECEINT, WAITING IN A COMFORTABLE WAITING AREA WITH TV AND COFFEE MAKES THE EXPERIENCE MUCH MORE SATISFYING,OIL CHANGES HAVE BEEN TAKING APPROX. 45 MIN., NO DROPING YOR CA COMFORTABLE WAITING AREA WITH TV AND COFFEE MAKES THE EXPERIENCE MUCH MORE SATISFYING,OIL CHANGES HAVE BEEN TAKING APPROX. 45 MIN., NO DROPING YOR CAR OFF AND NEEDING A RIDE VERY CONVENIENT. More