Heritage Honda Bel Air

David was very consistent with the sale and helped me incredibly. I was happy to have worked with David and I am very satisfied with my purchase and the overall shopping experience. incredibly. I was happy to have worked with David and I am very satisfied with my purchase and the overall shopping experience. More

When I would call Rick to see if he could give me a price he would routinely ask me what his competitors price was. When I wouldn't tell him what price his competitor was giving me he would give me an attitu he would routinely ask me what his competitors price was. When I wouldn't tell him what price his competitor was giving me he would give me an attitude and say "you're not working with me". It took multiple phone calls to finally get a price. He gave me a price last Friday and then when I followed up a few days later the price rose by $270 and I was rudely told that I was wrong about the price. Lastly, when I asked him to match a trade in price to seal the deal I was told he could would match the trade in price only to receive a phone call 30 minutes later as I was heading to the dealership to make the deal based in his "word" that we could match the price that now he wouldn't match the price. Horrible customer service and experience in general. I will be buying from the other dealer tomorrow. More

My experience, so far, at Bel Air Honda has been a positive one. David made the experience of buying a car a little less stressful. positive one. David made the experience of buying a car a little less stressful. More

In forty-five years of purchasing new cars, 10 cars total, this was without a doubt the easiest car purchase I ever made. That includes purchasing one car through a manufacturer's distributor. I stated total, this was without a doubt the easiest car purchase I ever made. That includes purchasing one car through a manufacturer's distributor. I stated my purchase price, which I checked through numerous online offers, to the salesman and he stated he did not see any problem and after checking with the sales manager came back and it was accepted. On my trade-in again I stated my asking price and it was accepted without any problems. More

Everyone at the dealership was friendly and welcoming. The salesman assigned to me,Carl Foxwell, was informative and professional, and did a great job facilitating the sale of my new new car. The salesman assigned to me,Carl Foxwell, was informative and professional, and did a great job facilitating the sale of my new new car. More

I met Angelo during the busy holiday weekend while I was shopping for a new car. He took the time to explained all the details about the car I was interested in buying and answered my many questions compari shopping for a new car. He took the time to explained all the details about the car I was interested in buying and answered my many questions comparing the different models. His product knowledge and excellent customer service helped me make my decision to purchase my new car at Bel Air Honda. Even though this was a very busy holiday sale weekend Angelo and the customer service staff made sure we were taken care of during the purchasing processes. I am already looking forward to purchasing future vehicles from Angelo Mayo! More

I had the BEST experience today at the dealership. I wasn't sure if I was able to get the car I wanted, but Wayne was super nice and accomodating. He showed me all of my options and asked lots of questi wasn't sure if I was able to get the car I wanted, but Wayne was super nice and accomodating. He showed me all of my options and asked lots of questions to make sure I was getting the car I wanted. All of the employees were very pleasant and non-pushy. I really appreciated Wayne's upfront and honest approach. I was able to get my 2012 Honda CRV EX by the end of my visit and am SOOO thankful. I will reccomend your dealership to everyone I know! More

Do not know the names of service people... our experience was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about f was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about five minutes before a woman came out to speak with us. We are very pleased with the performance of our CRV and recommend it to everyone. More

Very pleased with reception received by the drive Thur without an appointment. Very nice waiting area and people who worked there were very pleasant to deal with.would I recommend this dealer to someone? without an appointment. Very nice waiting area and people who worked there were very pleasant to deal with.would I recommend this dealer to someone? YES More

On Friday I test drove a Honda Odyssey from Bel Air Honda while they were at the Festival in Bel Air for the new car show and sale. The salesman who helped me took my information down and said he would get while they were at the Festival in Bel Air for the new car show and sale. The salesman who helped me took my information down and said he would get back to me. Monday I stopped by the dealership to see if I could check out both the LX and EX models. The same salesman who took my information from the festival came up to me and said he was busy but he would get back to me and wouldn't show me any of the vehicles on the lot, he just told me to go home and wait to hear from him. I never did so I emailed Bel Air asking for a quote for a Honda Odyssey EX. I received an email from Killie McCoy quoting me $27,905 for a base EX with no dealer options (what I wanted). I went up to the dealership and she was gone for the day so J R Hamilton helped me. He showed me an EX they had on the lot and was very friendly and helpful. I had him look at a Mazda CX-7 we were looking to trade in which he did then he sat us down with a print out which stated the price of the vehicle was over $29,000 with an out the door price of over $32,000. I showed Mr. Hamilton the email from Kellie McCoy quoting $27,905. He then informed me that the EX they had was equipped with wheel locks and mud flaps so that was why the price was so far off from the quote. I told him I didn't want any dealer installed options and I wanted the price that was quoted to me on the email. He informed me that the wheel locks and mud flaps could not be removed and all the EX models they had were equipped with them. I walked out of the dealership frustrated that I had been lured there with a false quote. The next day my husband was contacted by another salesman (I can't remember his name and hubby didn't write it down). He told us he would go over all the numbers and run them past his boss and send us an email with the quote. After three calls he kept assuring us he would send an email and work with us but here it is a week later, no email, no contact. I wouldn't recommend anyone waste their time with this dealership. It should have been a red flag when the first salesman shooed me off the lot because he was to busy to show me the cars I wanted to look at. More