Heritage Honda Bel Air

Dealership personnel were all friendly and eager to please. J.R. Hamilton particularly was extemely knowledgeable and went overboard to ensure your complete understanding each step of the way. I would please. J.R. Hamilton particularly was extemely knowledgeable and went overboard to ensure your complete understanding each step of the way. I would recommend asking for him specifically rather than risk the opportunity of missing out on having him service you. The only positive suggestion I would make to further improve my experience would be improved communication between internet pricing and the sales floor. All in all, extremely pleased. Also, very pleased with finance manager, Mr. Kerstetter, who was very helpful in procuring low rate financing and options which made sense for me. More

I had been looking for a truck for a couple of months. When I visited Bel Air Honda, I was greeted by Rick. I told Rick I had been looking at buying a truck and was interested in the Honda Ridgeline. He When I visited Bel Air Honda, I was greeted by Rick. I told Rick I had been looking at buying a truck and was interested in the Honda Ridgeline. He showed me a Ridgeline that was on the lot, went over with me the various features of the truck and we took it for a test drive. Back at the dealership, we discussed the possibility of buying the Ridgeline and the possibility of a trade. I told him that I wanted my wife to see it and that I would be back. My wife and I returned to the dealership and Rick went over the truck with her. We bought the truck and are very happy with our purchase. Rick was very pleasant, patient, and very helpful in finding us the Ridgeline in the color that we wanted. He made sure we were getting the truck we wanted and a good deal for our money. His professional and pleasant manner eliminated any worries or concerns we may have had regarding this purchase. We both would recommend the Bel Air Honda dealership for their vehicle purchase because of Rick Tassone and both of us would recommend Rick Tassone as the person to see for their vehicle purchase. More

When I arrived at Bel Air Honda, I was greeted by Mike. He was very friendly and welcoming. I was looking for a vehicle that was not in stock, so he convinced me to get another. I was not given all of th He was very friendly and welcoming. I was looking for a vehicle that was not in stock, so he convinced me to get another. I was not given all of the color options available in this new vehicle because I would've chosen a different color. My biggest issues with him is when I ask specific questions he answered them vaguely and once it was rather misleading. My reason for giving such lower ratings was when they tried to finance my loan. I came in pre-approved by my bank and they tried to get a better rate. They initially did obtain a lower rate but the business manager, Rick, called back a few days later trying to increase the percentage by 2% AFTER I SIGNED A CONTRACT! It was totally outrageous! I explained that I was not signing any new financial documents and tried to cancel the deal. I felt almost harassed because Rick continuously called me to trying to get me to change the terms. I finally told Rick that I didn't want to do ANY financing through them and miraculously the initial agreement was approved! I also wrote a letter canceling the expensive Extended Warranty and have a feeling that I will have an issue with that too! My experience with Bel Air Honda was HORRIBLE! Other than the free oil change, I will never do business with them again! The games played at this dealership is worst than any sleazy used car salesman imaginable! Even if I got a good price on the vehicle, it was not worth it! With the level of unprofessionalism, I'm amazed they are still in business! I never had to remind someone before that I WAS A PAYING CUSTOMER! More

I could not have been more pleased with my new car buying experience at Bel Air Honda. Obviously price and trade in are very important when purchasing a new car and my expectations were met in both categori experience at Bel Air Honda. Obviously price and trade in are very important when purchasing a new car and my expectations were met in both categories. The dealership went out of their way to locate my exact car and Max kept me informed with their progress. Max was also extremely knowledgable and helpful in explaining all of the features and electronics on our new car to both myself and my wife and was generous with his time. We also received follow up calls after the sale to make sure we were happy with our buying experience. We are quite pleased and really love our Accord EX L... Kirk Godwin More

Absolutely the easiest purchase and friendliest staff I have ever dealt with. Lowest price found anywhere. I traveled over 200 miles to take delivery. Great job Bel Air Honda! have ever dealt with. Lowest price found anywhere. I traveled over 200 miles to take delivery. Great job Bel Air Honda! More

Good sales experience. Salesman didn't try to get me to purchase items or options I hadn't already requested. When some of the items I did request were not on the vehicle at purchase he did quickly see to purchase items or options I hadn't already requested. When some of the items I did request were not on the vehicle at purchase he did quickly see that my vehicle was equipped with these items. More

It was a great experience. I had a Ford and had been wanting another Honda for years. Everything worked out with the help of Rick, and I left the dealership with a great CR-V. I'm already looking forwar wanting another Honda for years. Everything worked out with the help of Rick, and I left the dealership with a great CR-V. I'm already looking forward to my next car from Bel Air Honda. More

My experience in the service/parts department was wonderful that is why a 5 -great rating was given. I was helped by Tom Fields who made sure that all my services were completed. I had an oil change, wonderful that is why a 5 -great rating was given. I was helped by Tom Fields who made sure that all my services were completed. I had an oil change, a interior part replaced, and a courtesy car wash all done within 30 mins. I was very satified and will be returning for any future services at Belair Honda. Thank you, Mrs. Chapman More