Heritage Honda Bel Air

Review of Service on 5/8/2014 I purchased my Honda from Bel Air and I have always had excellent service at Bel Air Honda. The employees are helpful, knowledgeable and courteous. I I purchased my Honda from Bel Air and I have always had excellent service at Bel Air Honda. The employees are helpful, knowledgeable and courteous. I have worked with Chrissy Richardson on many occasions and she is efficient, knowledgeable and very helpful. I have never been disappointed in my service or in my interactions with Chrissy. More

Repair of my 2003 Honda Accord Tom Heiser recently oversaw the repair of my 2003 Honda Accord. Everything went smoothly, my Honda was repaired on time with Tom's personal guidance. Tom Heiser recently oversaw the repair of my 2003 Honda Accord. Everything went smoothly, my Honda was repaired on time with Tom's personal guidance. More

Chrissy Richmond review for 4/28/14 I have my Honda Accord serviced only @ Bel Air Honda and try to work as regularly as possible with Chrissy because I have found her to be knowledgeabl I have my Honda Accord serviced only @ Bel Air Honda and try to work as regularly as possible with Chrissy because I have found her to be knowledgeable, helpful, attentive, pleasant, informative, cheerful, thorough and honest. In short, in my opinion, she is an excellent Service Representative and employee. More

Happy with my new Pilot I've owned 3 Honda vehicles, most recently for the last12 years. My experience with Bel Air Honda has always been very good and consistently leaves me I've owned 3 Honda vehicles, most recently for the last12 years. My experience with Bel Air Honda has always been very good and consistently leaves me feeling like I made the right choice in doing business with the dealership. Rick, Chrissy and Andre have made my new car buying experience very pleasant. I am excited about telling my friends and family about the exceptional service and more than capable staff. C. Walton More

I would reccomend this dealership Our sales professional, Ben Morgan was great to work with. He showed us all the features that the 2014 Accord had to offer and the car pretty much sol Our sales professional, Ben Morgan was great to work with. He showed us all the features that the 2014 Accord had to offer and the car pretty much sold it self. I will definitely recommend Ben Morgan to anyone interested in buying a new Honda. More

Sales Experience Benjamin Morgan met my wife and me as we entered the sales room. We had brought our '09 Honda Civic EX as a possible trade for a '14 Honda Civic EX-L. Benjamin Morgan met my wife and me as we entered the sales room. We had brought our '09 Honda Civic EX as a possible trade for a '14 Honda Civic EX-L. Ben was very cordial and aware of our time constraints, and after understanding that we wanted a test drive and an appraisal for our vehicle, arranged for both very quickly. Some of the tech features on the new Civic needed explaining for our safety, so Ben rode with us during our test drive. The car handled well and we decided to proceed with purchasing the new Civic. We came to a purchase agreement and were informed that our selected car would be brought to the dealership and prepped for delivery to us the next day. Finance arrangements were handled clearly and succinctly with no confusion and much courtesy by Ben, by the sales manager and by the finance officer. This was a very pleasant transaction, and our second purchase at this dealership. More

If mommas not happy, nobody is happy...and momma is happy ! Thank you BelAir Honda for the fast oil change service, you even washed the car for my wife and made her Happy!. According to my wife who took the car Thank you BelAir Honda for the fast oil change service, you even washed the car for my wife and made her Happy!. According to my wife who took the car in for service Tom Heiser is a Prince of a guy who made her visit pleasant and painless! Thanks Mark Williams More

2014 Honda Accord I bought a brand new 2014 Honda Accord. I was very happy with Rick, he was very friendly and did not put any pressure on my to buy. I also looked at I bought a brand new 2014 Honda Accord. I was very happy with Rick, he was very friendly and did not put any pressure on my to buy. I also looked at a Toyota Camry and Nissan Maxima. At the end of the day the Honda had all of the features that I wanted and Rick listened to what I was looking for. The other dealerships where just showing me what on the lot. There was also much more pressure to buy they tried to have me fill out a credit application or met with the manager, things like that. At the end of the day I came back and bought my new car. I was very pleased with the dealership and especially Rick. I would highly recommend him. I am also very happy with my new car. Although not relevant to a review, it was my first new car where I got everything I wanted with it. I am very happy with my purchase. My first new car I had to make a lot of compromises. More

Poor Communication Resulted in Disappointing Visit Let me preface my comments by stating that my greatest grievance is against Honda in general, for not recognizing my Acura warranty despite the fact t Let me preface my comments by stating that my greatest grievance is against Honda in general, for not recognizing my Acura warranty despite the fact that I purchased the vehicle from a Honda Dealership in VA and was led to believe that I could rely on Honda for my servicing. This resulted in a very long, stressful and unproductive day, and my not getting the service done that was my primary purpose for this visit. That said, despite telling Brianna(?) these details when I made the appointment, I was not informed Honda would not accept my warranty, and the details I'd given her were not recorded and passed on to the service advisor (Brittany). I cite communication as a problem not only for these reasons, but also because this issue resulted in multiple phone calls throughout the day, to include the Honda dealership I purchased it from in an attempt to validate my warranty. Furthermore, I was unable to reach my service advisor for a few hours despite multiple calls for a status, and culminated in an hour+ wait for my return shuttle since no one would communicate with the shuttle driver. While I understand that the warranty policy may tie the hands of this dealership, I believe it could have been handled better, and considering I still agreed to nearly $500 for routine maintenance, I would have expected some discount (I read something elsewhere about a Wednesday Ladies discount?), or some coupon for future service due to a wasted day. I now am facing a 3rd garage visit in less than 2 weeks - did I fail to mention I had learned of the faulty air conditioning while on vacation last week in TN? I paid a mechanic there to identify the problem (which I did not have the time remaining to have repaired there), only to pay Honda for again, despite informing them of the condenser problem from the start (my service advisory disagreed with their findings initially). So no, I'm not satisfied and I doubt I will be back, since apparently you don't work on Acuras under warranty. More