Heritage Honda Bel Air
Fallston, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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My car buying experience was excellent. Chris patiently showed us the vehicle and all of the options. He was very informative and answered all questions completely. We did not feed pressured in any way. showed us the vehicle and all of the options. He was very informative and answered all questions completely. We did not feed pressured in any way. Pricing was excellent. I was able to discuss price on the internet "internet price" before even coming into the dealership. The price quoted was very reasonable and BelAir Honda honored the price as expected. Chris kept in contact with us along the process and frequently asked us if we had any questions. This is the third vehicle I bought from this dealership and am always satisfied! More
Bel Air Honda's used car sales staff is second to none! They got me the right price and literally rolled out the red carpet when I arrived. The whole staff was extremely helpful and explained every none! They got me the right price and literally rolled out the red carpet when I arrived. The whole staff was extremely helpful and explained everything very well. It was definitely worth the 6 hour drive from Ohio! More
Best car buying experience we've ever had. The internet sales team was responsive, friendly, and got right to the point. None of the typical (and annoying) bluster, back and forth, or hidden opti internet sales team was responsive, friendly, and got right to the point. None of the typical (and annoying) bluster, back and forth, or hidden options/fees/costs. The deal was agreed before we set foot in the dealership, there were no surprises when we arrived. It was so straightforward that I kept looking for the catch, but there wasn't any. We looked for the same car at several other dealerships and Bel Air Honda stood out from the rest. Would highly recommend to friends and family. More
Transmission went out on my Honda CRV a month after purchase. Bruce was my service advisor and I could not have been more pleased with the service he provided. He kept me updated on the progress of m purchase. Bruce was my service advisor and I could not have been more pleased with the service he provided. He kept me updated on the progress of my vehicle and obtained a loaner car for me to drive for the 11 days I was without my vehicle. He was always friendly, courteous and helpful everytime I contacted him or he contacted me. This was a stressful experience for me but he made it bearable. NOTE: I had a 2007 Honda CRV for 6 years, had no problems with it at all and this was the reason I decided on another Honda CRV. Thanks Bruce for your assistance. More
He was very friendly and helpful. He show us all the features and helped us figure out the navigation. He offered cookies to my son who was waiting through the long process of us looking and buying the features and helped us figure out the navigation. He offered cookies to my son who was waiting through the long process of us looking and buying the vehicle. More
First of Rick the salesman was very helpful and should use his talents at a RESPECTFUL Honda Dealer.....NOT BELAIR HONDA. First of all, I was a Sales Manager for a Domestic brand vehicle and made it cle use his talents at a RESPECTFUL Honda Dealer.....NOT BELAIR HONDA. First of all, I was a Sales Manager for a Domestic brand vehicle and made it clear upon my first email to them that I did not want a run around but simply a quote since I knew exactly what I wanted. Once Rick quoted me, I told him he was somewhat higher than competition. He went back to the Sales Manager--JOSH and informed me the price quoted was definitely their BEST PRICE. So, I thanked Rick for his time and professionalism and told him I will be buying a car from the competition this week. Three days later, I was actually walking into another dealer to sign the papers and I got a call from JOSH--THE SALES MANAGER....I told him it was ironic but was walking into another dealer to sign the papers. He asked if they could match the deal, would I come and buy from them. I went over all the figures and extras I wanted over the phone and JOSH asked.." I will match that and when can you come up and take unit" I said Tomorrow and he said GREAT, I will give all info to Rick so he can bill out. The next day I called Rick and said I will be up there at 2 PM to pick up car and asked him to email me the Invoice so I could contact my Insurance Company. Once he did, I noticed the pricing was NOT what we discussed in detail and agreed on 24 hours prior. Rick said Josh was off that day but would call him at home to review. Well, after Rick did not call me back in the hour he said he would, I called and Rich said that he could not do better. I said ADIOS and thanked them for wasting and Lying to me again...............I bought the exact car at BROWN'S Honda in Glen Burnie for exactly the number the BEL AIR promised..... And, my Salesman at Browns was excellent and so was Pat the Sales Manager!!! Honda should take corrective action against BEL AIR for being misleading and dishonest!!!!!!!!!!!!!!!!!!!! A HAPPY BROWN'S HONDA CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
Rick treated me and my family with courtesy and respect. He was always available to answer questions, on the phone or via email. I would recommend Rick and the team at Bel Air Honda to anyone! I am so happy He was always available to answer questions, on the phone or via email. I would recommend Rick and the team at Bel Air Honda to anyone! I am so happy with my car, and the service provided by everyone here. More
After several 'good' emails to a very good salesman, my wife and I showed up to get our car. The bait and switch was on. The car that they said we talked about, and got aprice on, was not t salesman, my wife and I showed up to get our car. The bait and switch was on. The car that they said we talked about, and got aprice on, was not the car they wanted to sell us. It was the same price without the options that we wanted. By the time that the sales manager re-priced the car - ti was over $2,000 more than what we had agreed upon! That's a pretty big upcharge! The salesman was appologetic - the sales manager - not so much. Actually, he was down right rude! We left, and will never be back - we will go elsewhere for the car that we wanted at the price that we had agreed on. More
Everyone was awesome to deal with. I had a great experience also everyone I talk to about buying a car I will send to see belair Honda . Thanks Chris ,mike also jr thanks for fixing my radio . experience also everyone I talk to about buying a car I will send to see belair Honda . Thanks Chris ,mike also jr thanks for fixing my radio . More