Heritage Honda Bel Air

On time! As always I was treated very courteously, the service was thorough, and any recommendations were explained to me. Most importantly the service was com As always I was treated very courteously, the service was thorough, and any recommendations were explained to me. Most importantly the service was completed on time. More

Be Air Honda , Sales force especially Daniel Epps This was the 1st time I can say it was a pleasure buying a car. They were extremely accommodating. Daniel was knowledgably, friendly. I can't say enou This was the 1st time I can say it was a pleasure buying a car. They were extremely accommodating. Daniel was knowledgably, friendly. I can't say enough good things about him. Andre Brown found us an even cheaper rate then we got approval for on our own. He also was friendly and knowledgeable. The whole experience was a pleasure. I would recommend this dealership to all. Please thank Daniel and Andre for a their excellent service that made the whole buying experience a pleasure. Sincerely Debbie and Jerry Ferrara More

Leasing a Honda Rick was very helpful and informative. He made sure all of my questions were answered thoroughly and made sure I was prepared for my purchase. Rick was very helpful and informative. He made sure all of my questions were answered thoroughly and made sure I was prepared for my purchase. More

Go buy your vehicle from Dennis Mattheu! It was evident that Dennis Mattheu is a seasoned salesman. With his superior product knowledge, friendly nature, and impeccable attention to detail, h It was evident that Dennis Mattheu is a seasoned salesman. With his superior product knowledge, friendly nature, and impeccable attention to detail, he guided us through the buying process with ease. We are very happy with our new car and recommend Dennis to all! - John and Audrey More

Great Experince I was very pleased with the service that I received upon entering the dealership. Dennis assisted me with the vehicles that were available in my pric I was very pleased with the service that I received upon entering the dealership. Dennis assisted me with the vehicles that were available in my price range. The Honda Accord that I selected was on special that day. After signing on the bottom line, Dennis was kind enough to go above and beyond explaining how all the new technology in the vehicle operated and actually set up the applications to my specifications. More

Purchase of a new Crosstour Wayne Laubach was a very professional sales person. I consider myself lucky that I happened to cross paths with him when I first arrived at Bel Air Ho Wayne Laubach was a very professional sales person. I consider myself lucky that I happened to cross paths with him when I first arrived at Bel Air Honda. He was very patient and did not put pressure on me to close a deal. When it came time to purchase he provided thoughtful advice and I’m happy with the purchase. Everyone I came in contact with during the transaction was very friendly and knowledgeable. More

Out of our way but worth it! At Rick Tassone's encouragement, we drove our 2011 CRV from Towson to Bel Air for service - an oil change. At Rick's encouragement, we worked with Ch At Rick Tassone's encouragement, we drove our 2011 CRV from Towson to Bel Air for service - an oil change. At Rick's encouragement, we worked with Chrissy Richmond. Like he steered us right with the CRV, he steered us right with the service. My wife had a pleasurable and short wait while the service was performed talked with other satisfied customers. Chrissy was polite; Rick came over and said hi. The car ran great and the price was tough to beat. Thanks Rick, Chrissy, and Bel Air Honda! More

Thanks Uncle Phil We had a problem, and stopped to see Phil to get some advice. Not another car - just some Phil advice on a way out. We were convinced we could not bet We had a problem, and stopped to see Phil to get some advice. Not another car - just some Phil advice on a way out. We were convinced we could not better our position and buy a better car, but once again Phil surprised us. When we stopped by we were in over our head on a new car (the only one since 2001 that Phil HADN'T sold us), and were upside down on the loan, which was way too expensive. When we left 6 hours later, we drove out in a much better used car than the bought-new one we arrived in, our payments were significantly reduced, and we still can't believe it - but we drove it home anyway. More

Service is great. Brought my 2008 CR-V in for what I thought would be a "major" service (62K miles) but I was told the major service was done two services ago. I am ve Brought my 2008 CR-V in for what I thought would be a "major" service (62K miles) but I was told the major service was done two services ago. I am very please with the helpfullness and friendlyness of the service advisors. And the vehicle is always serviced promptly and completely. More

Just wish they knew that sometimes "less is more" Let me start by saying that in general, I hate buying cars and dealing with salesmen of any type. This experience was overall very good, but could ha Let me start by saying that in general, I hate buying cars and dealing with salesmen of any type. This experience was overall very good, but could have been improved if the salesperson had left me alone a little more. The whole story is below. Note that it focuses (probably unfairly) on the negatives, which were more educational, memorable, and entertaining. When I arrived at the dealership, there they were...4 or so salesmen camped out in their golf cart by the front door, waiting to pounce. I already had that sinking feeling in my stomach - oh boy, here we go. As soon as I got out, one of them approached and started to hand me his business card. Before he got too far, I told him that my wife and I just wanted to look around for a bit. To his credit, he immediately backed off and told us to just let him know if/when we had any questions. Mission 1 accomplished - hands-off tone communicated (I thought). After 15-20 minutes of looking at mini-vans on our own, my wife and I were finally ready to discuss things with Rick. He was very informative, took us for a test drive, and things went smoothly. He helped us assess our options (deciding between the EX and LX versions and different financing options), and politely asked if we were thinking of buying today. "Possibly, but first we're going to go to lunch to discuss our options," I replied. He helped us write down some numbers, and we left. While we considered going to another dealership to explore our options, we decided that since they quoted us $200 below Blue Book Value, and since we were short on time (paying for babysitter for our 2 kids), we would not. After lunch, we were on our way back to the dealership (no other stops), and Rick calls to see if he could give us any more information. Really? I thought I had established the hands-off tone. I got that sinking feeling in my stomach and began to wonder if maybe we should have stopped elsewhere. However, we decided to go back to the dealership anyway, and began talking with Rick again. Enter Frank - the high energy, fast-talking sales manager (quite the character!). He came up with another option for us since we were thinking of the EX, but he could sense us leaning toward the LX. Of course we should lease the LX for 3 years and then trade up to buy the EX. He explained a whole lot of benefits in terms of our changing family (we are about to have kid #3). By this time, my eyes had totally glazed over. I told them we would think about it and probably be back on Monday. Rick asked me what time, and I wasn't sure. He asked me to text him to let him know. Sigh. Now I feel pressured to make a decision not only about buy/lease and financing, but also what time I'm going to come in to close. Note that there were 2 other work/life issues stressing me that weekend. In the end, it was nice that I was able to text him our decision so he could prepare a lot of the paperwork beforehand. And he didn't try and contact me again on Sunday or Monday, which was a relief. However, as we finished up, he was adamant about giving all 5's on his score both on this form and when Honda calls. I'm not saying he wasn't deserving, and honestly he probably benefited from the request because I'm generally a 4 guy. For me, to get a 5, you should not only perform well, but you really have to exceed expectations. But the issue is the specific insistence on "all 5's". I get it - you want a good job performance review. Somehow it just seems inappropriate to speak so much and so directly about it. Finally, I received a call from Rick again on Monday, just to make sure everything was good with the vehicle. Yes - if it weren't, I could have called you. Oh, and to remind me to fill this survey out and give "all 5's"...again. Well, almost. Oh dear. More