Heritage Honda Bel Air

Return Customer We have had such a good experience so we came back. Jacque was very informative with the info in the odyssey. They had the color and trim we were loo We have had such a good experience so we came back. Jacque was very informative with the info in the odyssey. They had the color and trim we were looking for. More

Very nice!! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! More

Honda#6 I have bought a lot of Honda’s but this my best purchasing experience. As a female customer, I have lots of memories of being discounted even though a I have bought a lot of Honda’s but this my best purchasing experience. As a female customer, I have lots of memories of being discounted even though all the Honda’s we bought were my vehicle. Our salesman, Jacque treated me as an equal. He was also extremely knowlegable about all the features on the new CRV we bought and a good teacher. I was not convinced about buying another Honda, but the combination of a smart salesman and smart car was a winner. More

Major repairs to my 2011 CR-V I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they coul I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they could take care of the problem, and would look over a couple other concerns as well. The engine repair was warranty, but the other problem was not. Phil still asked the warranty company before billing. He also applied some discounts to the job. He went out of the way to make me feel comfortable and confident with the repairs. Heritage's shuttle service is a plus because I live alone and had no way to drop the car off otherwise. More

Service center Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 1/4 days instead of the normal 2-3 days for replacement of piston rings More

Great Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. More

Unattentive, unaccountable When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I co When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I confirmed this info, and further and politely advised that I was crunched for time. She seemed annoyed, but checked me in anyway, not saying anything. I even told them I would bring it back another time if it would take longer than an hour. It then took about 25 minutes just to check me in. After 90 minutes of waiting, and no updates provided, I went over to see the advisor. She was on the phone and did not even acknowledge me standing there. I sat down, still no acknowledgement. When she finally got off the phone, and I requested a status update, she apparently did not know who I was and asked my name. She looked up something on her computer, and said that the car was in the lower service area...that was it. I asked what that meant and reminded her that I was told it would take an hour, and that it was now two hours since my arrival. She said she would check and let me know. Ten minutes later, I went back over to her. Again she was on the phone, and again, she did not acknowledge me. I then grabbed another advisor (the one I had the first time I was there for this issue) who immediately checked on the status. He advised me that my car was not even scheduled to be looked for another hour. So I had been waiting for two hours, for a service that I was told would take one hour, and the car had not been seen, nor was it scheduled to be looked at for another hour, AND that the sevice team were all at a regularly scheduled Tuesday morning meeting. YET, NO ONE bothered to advise me of any of this. Despite the fact that I had repeatedly reminded them of the one hour committment I was given, and that I had a vet appointment, and a funeral viewing, and really needed to get my car back. More

Absolutely great staff Just traded in my car for an accord. Our salesman Ed, was excellent. We got a fantastic deal, will buy all my cars here. Scott in financing was great, Just traded in my car for an accord. Our salesman Ed, was excellent. We got a fantastic deal, will buy all my cars here. Scott in financing was great, very professional and friendly. I highly recommend this dealership. More

Excellent decision to shop here! I have purchased many vehicles in m lifetime and this by far surpassed my expectation of the "typical" dealership visit. Jacque was great to work wi I have purchased many vehicles in m lifetime and this by far surpassed my expectation of the "typical" dealership visit. Jacque was great to work with, no pressure tactics and very informative about his product. Answered all my questions and even some I hadn't thought of. I will definitely be recommending him and this location to my friends and family. More

Great experience Eric was very helpful and made the transaction pleasant. Was fast even for a busy Saturday and I feel I was listened to as a customer. Eric was very helpful and made the transaction pleasant. Was fast even for a busy Saturday and I feel I was listened to as a customer. More