Heritage Honda Bel Air

Honda Civic Paint Recall After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at t After waiting 6 months for an appointment to get my car painted under a Honda recall, I was finally able to get it painted. I was to have my car at the dealership by 9 am on Monday morning and it would be returned to me by Friday at 5 pm. I dropped my car off on Sunday night. I called on Friday morning at 10 am to see when my car would be ready. I was told by Rick that he would call the body shop and would call me right back. No one ever mentioned that there was not an onsite body shop. About 20 minutes later I received a call from Lynn at All Pro Body Shop. She informed me that my car would not be ready until Monday. The body shop does not work overtime or on weekends. I called Rick and he said he could supply me with a courtesy car and would call me when it was ready. I did not hear from him by 5 pm and did not receive a call back when I left a message for him. I went to the dealership and he said no car was available, but magically as I was standing there one appeared. I was able to use the car for the weekend. On Monday, I received a call at 3:30 pm from Lynn saying my car was ready. I went to the dealership at 5 pm and waited for a few minutes while the cashier studied her flash cards before she acknowledged me and I waited for another 15 minutes while the one person working helped another customer. He finally helped me and told me my car was out front somewhere and gave me the keys. I told him I wanted to pull it in the garage and see it after I read another review on this website and he said OK. He also had no idea I had a courtesy car. I looked around out front for my car and did not see it. It was out back next to the car wash. Good thing I have a key fob that works. All Pro did a good job. The paint looks great. Take home message: communication and customer service are severely lacking, there is no on site body shop. Even though I was not a paying customer, I still should have been treated like a valuable Honda customer. More

Easiest Purchase We started our experience with Rick Tassone. Rick was professional, knowledgeable, and courteous. We have purchased Honda's in the past, and were v We started our experience with Rick Tassone. Rick was professional, knowledgeable, and courteous. We have purchased Honda's in the past, and were very pleased. The process was not pushy, but very relaxing and stress-free. We would recommend this dealership to anyone. More

Found the Perfect Fit Thanks to Rick at Bel Air Honda! Rick Tassone went above and beyond to make sure that I had a wonderful experience buying my first new car. He was very kind and knowledgeable--I DEFI Rick Tassone went above and beyond to make sure that I had a wonderful experience buying my first new car. He was very kind and knowledgeable--I DEFINITELY felt that he was invested in finding me the right car, rather than simply making a sale. He was extremely patient with me and my father when we had a lot of questions about the different features of my 2015 Honda Fit. In my case, the model Fit that I wanted was sold out in the colors that I really liked... but Rick went out of his way to arrange that I would get the one I wanted. On the day I went to finish the paperwork and pick up the car, I was not able to get to the lot until the evening; but Rick was very accommodating and did a super thorough job of explaining all the features and got the car set up exactly the way I wanted before I hit the road. I've been driving my new Fit for a couple weeks now and I couldn't be happier with it! I highly recommend checking out Bel Air Honda and speaking to Rick Tassone--I had such a great experience! More

Sincerity at its finest!! Thank you to Rick Tassone of Honda & Andy Evans for giving me the best car-buying experience I've ever had! I truly felt taken care of by the Honda & Thank you to Rick Tassone of Honda & Andy Evans for giving me the best car-buying experience I've ever had! I truly felt taken care of by the Honda & Fiat family! Me. Rick, thank you so much...you have a customer for life. Everyone from start to finish felt like an old friend. Fondly, Jennifer From Bel Air More

Ben Myers in service is Top Talent! Ben Myers in Honda's service department is top notch in the industry. I have always received amazing customer service from Ben and he is a master of h Ben Myers in Honda's service department is top notch in the industry. I have always received amazing customer service from Ben and he is a master of his craft. Thanks for raising the bar! More

Great working again with Peter Ikotun! We just purchased a new Honda Pilot from Bel Air Honda. This is our second new Honda purchased in the past year with Peter as our salesman. It was g We just purchased a new Honda Pilot from Bel Air Honda. This is our second new Honda purchased in the past year with Peter as our salesman. It was great working with Peter, he's top notch and a pleasure to work with. We're only a two car family so we won't be able to buy a new car from Peter anytime soon so we will have to send some of our friends and relatives in to see Peter! More

lacking It took 2 hours for an oil change even when I made an appt. And I requested that they run the car through the car wash amd that was not even done! It took 2 hours for an oil change even when I made an appt. And I requested that they run the car through the car wash amd that was not even done! More

Love the New CRV My experience at Belair Honda was excellent. My salesman, Chris Schroeder took the time to show me all of the features on the CRV before the test dr My experience at Belair Honda was excellent. My salesman, Chris Schroeder took the time to show me all of the features on the CRV before the test drive. He allowed me to take my time making my decision and did not pressure me. He was very attentive during the process and helped me to get the deal I was looking for. He responded to ever request timely. He kept in touch after the purchase and made sure that I was satisfied with my purchase. I would recommend Belair Honda and Chris Schroeder to my friends and family. More

Great purchase experience I just purchased a 2015 Pilot from Bel Air. I worked with Benjamin who did not pressure me and was always pleasant. He was also always available for q I just purchased a 2015 Pilot from Bel Air. I worked with Benjamin who did not pressure me and was always pleasant. He was also always available for questions and when we wanted a second test drive. He even called to make sure I didn't have any questions a few days after my purchase. I would recommend this dealer to a friend. More

Love my new CRV from Bel Air Honda! My 2015 CRV is so much nicer than my 2009 CRV. I am so happy I visited Bel Air Honda and I got a great deal working with Rick Tassone in Sales. He w My 2015 CRV is so much nicer than my 2009 CRV. I am so happy I visited Bel Air Honda and I got a great deal working with Rick Tassone in Sales. He was a pleasure to work with and Allison in the Business Office was just as wonderful. Thank you Terry Hanley for directing me to work with Rick. I would highly recommend Bel Air Honda. More