Heritage Honda Bel Air

shady and untrustworthy. Avoid this dealership. I called to inquire about a used VW GTI they had just posted for sale on cars.com. I told them I was considering driving 1.5 hours from VA to look at I called to inquire about a used VW GTI they had just posted for sale on cars.com. I told them I was considering driving 1.5 hours from VA to look at it if was in good condition (the listing price of $6100 was above the kbb very good condition value). Sales rep told me it was in great condition, clean, well maintained and drove well. When I arrived to look at it, in less than 3 minutes I observed: the car needed new engine mounts, needed new headlight lenses, dipstick handle for oil was broken off/missing, something else under the hood had broken and there were shattered pieces everywhere, brake fluid was old/dirty, serious wear and tear on all interior items like shifter, door panels (far worse than I've seen on older cars with more mileage), window tint was bubbling (this was the one thing they said they would fix) and there was a ticking / possible valve noise which hinted at a potentially very expensive repair. I jokingly offered $3000 and without hesitation they were willing to along with that - which told me how bad of shape this car really was in. They also at one point assured me they had placed an order with the service dept. for $2500 worth of work to be done on the car but later backed away from that claim when I asked to see it the paperwork/service request. I walked away without even test-driving the car and recommend you stay away from this dealership. Very dishonest and untrustworthy sales rep and manager. More

Wrong This dealership was trying to push a sale and holding back on what our vehicle was worth for a trade in and after trying to assure us that they found This dealership was trying to push a sale and holding back on what our vehicle was worth for a trade in and after trying to assure us that they found a vehicle; they bring us a newer but HIGH mileage car. Not what we were interested in. When we had enough waiting for two hours of running around and not answering our request of what our trade is worth, we were ready to walk out. They were holding our keys behind the counter and when we asked what the car was worth, they gave us way below what KBB would have offered. We have bought three cars from here and will not be buying cars from here again. Went across the street and found a beautiful 4 year old car and below average miles. Gave us more on our trade in, put money down and left with a certified preowned car that day. More

Phil is amazing! I went in to get a key programmed, and overhead lights fixed. I saw Philip Wilson, and he’s awesome to work with. He not only remembered who I was, bu I went in to get a key programmed, and overhead lights fixed. I saw Philip Wilson, and he’s awesome to work with. He not only remembered who I was, but even things I told him months ago! Great customer service. I have been a faithful Honda customer, and will be back for sure. Thank you Phil! More

Excellent Experience!! Nicole was very helpful in showing me the car I was interested in. She was very friendly and wasn’t that classic pushy sales person. I would highly re Nicole was very helpful in showing me the car I was interested in. She was very friendly and wasn’t that classic pushy sales person. I would highly recommend Nicole to anyone. More

Service Great service very personable. Detailed in explaining everything. He took the time to even complement my other car after service and it isn't ev Great service very personable. Detailed in explaining everything. He took the time to even complement my other car after service and it isn't even a Honda. More

Excellent Dealership - Honda Bel Air Aside from Dennis Mattheu, people at Heritage Honda Bel Air are friendly and easy to deal with. Facility is clean. Huge inventory of new cars and trim Aside from Dennis Mattheu, people at Heritage Honda Bel Air are friendly and easy to deal with. Facility is clean. Huge inventory of new cars and trims to choose from. I expect top notch performance from their service department too. More

Service with a Smile! Sheila Nesbit was by far the friendliest and most helpful employee I have ever encountered. She was patient, courteous, kind, and accommodating. Shei Sheila Nesbit was by far the friendliest and most helpful employee I have ever encountered. She was patient, courteous, kind, and accommodating. Sheila was able to answer my questions and provide very beneficial advice. Her warm and friendly attitude definitely makes me want to be a repeat customer at this Honda location! Thank you! More

Great Service! I routinely service my two vehicles at Bel Air Honda. Ben Myers and Jim McHugh consistently provide outstanding service! I will continue to visit Bel I routinely service my two vehicles at Bel Air Honda. Ben Myers and Jim McHugh consistently provide outstanding service! I will continue to visit Bel Air Honda in the future. More

Great customer service We had a total loss of one of our vehicles so I was looking on line and found a Pilot I inquired about and within minutes Mike called me and gave me d We had a total loss of one of our vehicles so I was looking on line and found a Pilot I inquired about and within minutes Mike called me and gave me details about the car. We set up a time to come and test drive and through the whole process Mike just really showed he cared about our business. We ended up getting the vehicle and are very happy! I will recommend Mike and Mile One Honda to friends! More

Great service and personnel Found a particular car I was looking for online at this dealership. My initial inquiry was to the internet sales manager, Blake Drinkard, who ultimat Found a particular car I was looking for online at this dealership. My initial inquiry was to the internet sales manager, Blake Drinkard, who ultimately turned me over to sales consultant Michael Logsdon. Both were very professional, extremely helpful and most responsive to all questions I had. I ultimately drove over 3 hours and completed the purchase which was simple and straightforward. I can't say enough good things about this experience, and especially these two individuals. I would highly recommend them. More