Heritage Honda Bel Air

I have now bought my second car from Bel Air Honda and have had all maintenance work done within the dealership. They have consistently been straightforward and done very high quality work. My recent ex have had all maintenance work done within the dealership. They have consistently been straightforward and done very high quality work. My recent experience in dealing with Rick Tassone in the purchase of my new Accord was especially noteworthy. I found him to be very honest and aggressive but not pushy. He was particularly helpful in the follow up, taking care of a very minor problem that I had with the car. I would be happy to recommend Bel Air Honda and Rick to anyone. More

I found Rick Tassone to be extremely knowledgeable and able to answer all my questions during the sales process. As a result we not only bought a new Honda Accord but also arrange to lease a Honda Civic able to answer all my questions during the sales process. As a result we not only bought a new Honda Accord but also arrange to lease a Honda Civic as an additional part of the deal. I will strongly mention our excellent experience to any friends who might be interested in purchasing a Honda. Charles Angelino More

My wife was looking to buy a CRV in 2012, so we visited the local honda dealership, in Dundalk, and had a very bad experience. Then, we heard from a friend that Bel Air Honda is great and decided to make a the local honda dealership, in Dundalk, and had a very bad experience. Then, we heard from a friend that Bel Air Honda is great and decided to make a trip up there. We dealt with Gus Mamalis from the start, and he was very reasonable to work with. He was very knowledgeable with all of the features of the 2012 CRV and inspired us into making a good decision in buying the CRV. We had to negotiate a few times, of course, but he was never pushy. When we came to a disagreement about the value of our trade-in (Carmax offered a lot more), he was willing to ask the finance department to match the Carmax quote and they did. Needless to say we left happy CRV owners. Two years later, my wife was getting the oil changed in her CRV at Bel Air Honda, and I decided to take a look at the new civics. Gus saw us on the floor and spoke to us and even remembered my wife's name! He was really friendly, asking how we like the CRV and we told him about the kids on the way and how I need a new car. He showed us the new 2014 civics and let me test drive one and was even willing to email me an estimate based on my trade-in because we didn't have much time. I got the estimate the same day. Later that week, I brought my trade-in so they could accurately estimate the value and I ended up buying a new civic that night. Gus worked with me, trying many different options for leasing/buying a 2013 or a 2014 civic and trying to get me the best deal. I never thought they would reach my target payment, but they did and I couldn't refuse. More

Had an amazing experience with the staff at Bel Air Honda. As a first time car buyer I was not looking forward to the experience because of horror stories but I was made very comfortable and would defi Honda. As a first time car buyer I was not looking forward to the experience because of horror stories but I was made very comfortable and would definitely pass along the good word to friends and family! More

My experience started with Chris Schroeder in sales. He could not have been any more informative about the Honda Pilot we ended up purchasing. His knowledge and friendly help made our decision on model, et could not have been any more informative about the Honda Pilot we ended up purchasing. His knowledge and friendly help made our decision on model, etc. very easy to make. He stayed in contact during the process of obtaining the model and color we wanted. After the transaction was complete he went over the options on the car and how they worked, offering to assist us anytime after the delivery. In summation the experience could not have been any better and that is a direction refection on Chris and his outstanding performance. As part of the purchase an accessory purchased had to be installed (side steps). Bruce Knapik handled the coordination of the installation. His professional handling of this is worthy of mentioning. Bad weather was coming in fast and Bruce got me in and out of dealership in record time. Much appreciated by me. In addition he was able to quickly respond to questions I had regarding the air bag warning lights! He eased my concerns by explaining why the passenger light stated the passenger air bags were off when the car was started. Note: Not happy about the process of having to create an account in order to submit my review! Considered cancelling review but Chris and Bruce desired the praise, so I complied. More

I went to Belair Honda after shopping around with other dealers. I was trading in my altima to get the new 2013 accord. Chris taught me alot of the new features and details that the new Honda had.He was ve dealers. I was trading in my altima to get the new 2013 accord. Chris taught me alot of the new features and details that the new Honda had.He was very edcauted with the new 2013 accord. He was able to beat the price of the other dealers and give me a good value for my trade in. He was able to get me the car and color that I wanted in just a day. I always tell my friends to see him if they want a new car! Mike made the financing go very quick and easy for get to me out of there! THanks Guys :) More

Chrissy Richmond is absolutely awesome! In my experience, she is friendly, personable, professional, and strives to make the service experience as pleasant for the customer as it can possibly be! She does an she is friendly, personable, professional, and strives to make the service experience as pleasant for the customer as it can possibly be! She does an excellent job as a service advisor AND relates to customers in an involved, caring manner! It means a lot to me to know that she cares not only about her job (which she does very well), but about me, the customer! More

I highly recommend the service department at Bel Air Honda and always tell others to ask for Chrissy Richmond. Bel Honda does follow their motto of fixing it right the first time and I have always felt Honda and always tell others to ask for Chrissy Richmond. Bel Honda does follow their motto of fixing it right the first time and I have always felt that the repairs are at a fair price. Chrissy always explains my options. I recently took my 1997 Honda Accord in for diagnosis and repair for a throttle issue. Chrissy called me as soon as she knew the diagnosis from the service technician and explained my repair options. I opted to have a new part installed. She provided an estimated time when my car would be ready and a price estimate for the repair. The Accord was in fact ready at the time she provided. Chrissy provides excellent customer service from intake, through the repair process, and time for me to pick-up my car. I always tell her and the general manager that as long as Chrissy works there then Bel Air Honda has me as a service customer because I trust her. More

Hello! The beginning of December 2013 I was in a car accident, which totaled my car. This obviously put me in the market for, well, a new/used vehicle. As my friends and colleagues at work heard about accident, which totaled my car. This obviously put me in the market for, well, a new/used vehicle. As my friends and colleagues at work heard about the accident and my situation they all started to share their car buying experiences and providing me contact information for multiple dealerships around the area. I will say, in our office at Les Mills US (Baltimore) there was ONE dealership and ONE name that continued to arise, that is Max Shumilo. Not by one person, but two and three! So for me that said a lot. One of my colleagues gave me Max's cell so I could get in contact with him to share my story and see when I could meet him and well, solve my problem --- I needed a car! What did I do next, simple, I sent Max a text and moments later, he asked how I was feeling and doing after the wreck and ensured me that he had my best interests at heart and when I was ready, so was he to help me get into a vehicle. He was great about staying in contact with me and helping understand everything along my journey. Max was not only sympathetic due to my wreck, but gracious, kind, informative, reasonable, charismatic and patient as we setup an appointment and I took about 4+ hours out of ONE of his days to decide on my new car (there are many other positive attributes --- I think you get the point, he was wonderful). Oh, you should know, I was not an easy sell in the respect I did, as many do, continue to ask for MORE --- and I needed to discuss my car buying decision with my "board members" --- which equates to a few men in my life - father, brother and guy friends! Max understood this and stood by while I figured out what I needed to do. At the end of the day - I got a great ride --- which in turn became my birthday gift to myself (it was the next day). I would not change a thing about meeting Max or my experience with him and the Bel-Air Honda Dealership! Everyone was wonderful to meet. You all took great care of me and I appreciate it. Not to mention, my new car is "HOT!" --- or so I think so. It is also very practical, smooth ride and exactly what I needed/wanted --- it suits me! So, thank you to you, Max, for all you have done and did do for me during my car buying adventure! Sincerely, MegS (Meghan Smith) More

Reeling from the loss of our 2009 Honda Odyssey EX in a freak repair shop accident and weary of dealing with insurance companies, I knew where to turn to replace our car: back to Rick Tassone at Bel Air Ho freak repair shop accident and weary of dealing with insurance companies, I knew where to turn to replace our car: back to Rick Tassone at Bel Air Honda. We bought two cars from Rick and Bel Air Honda already and knew his excellent, customer-service oriented style would take all the stress out of it. We quickly narrowed down the type of car we wanted - a CR-V. Rick went over the benefits of a new and used one without steering us to one or the other. He patiently went along a number of test drives with us - often the same vehicle more than once. In the end, we decided to go with a beautiful 2011 Honda CR-V EXL with 25,000 miles on it. What sealed the deal with us is that Rick let us take the vehicle home for a few days. During that time, I was able to get it looked at by my mechanic. He confirmed that it was in excellent shape (just as I had thought) save one item: it needed new tires on the back as well as the front. I texted Rick and within 15 minutes he got back to me with an answer: they'll do it. We took delivery of the beautifully detailed car yesterday and drove home very satisfied with Rick's service and Bel Air Honda. Thanks Rick and thanks Bel Air Honda! More