Heritage Honda Bel Air

5 Stars for Heritage Honda of Bel Air! After spending an arduous amount of time researching used and new cars on Auto Trader, and similar websites, and visiting other dealerships, my 20yr o After spending an arduous amount of time researching used and new cars on Auto Trader, and similar websites, and visiting other dealerships, my 20yr old daughter set her sights in a new 2017 Honda Civic EX. Being her first car, budget was my main focus. We found the best pricing in Virginia, and we were willing to make the 2hr drive to get it. With my research done and competitive price in hand, I decided to try our local dealer, Heritage Honda of Bel Air, MD to see if they could save us the drive. I put an online inquiry in for a quote. Their Internet Salesperson, Chris Brown responded within minutes with a price, but higher than the Virginia dealer. Chris was very respectful, emailing each me to see what he could do. When I provided him with the specifics on the deal I was seeking, he immediately engaged his Sales Manager, Chris Schroeder, who called me within minutes. Again, Chris Schroeder was very nice, respectful, and not pushy. We agreed we'd buy the car that night, if we got the desired terms we were seeking. Within minutes we had a deal. This was 6:30pm. By 7:15pm we were at the dealership, greeted by Chris Brown and Chris Schroeder, who then turned us over to Sales Consultant, Scott Cheuvront, to assist us with the rest of the purchase. Scott Cheuvront was a true pro!! Scott was laid back, courteous, easy to talk to, and most importantly, very knowledgeable about his product! We couldn't have asked for a better experience...out the door with all the finance paperwork done (thanks to Finance Mgr. Mike Dowdy) and driving away in our new car within 2hrs!!! More

Amazing Experience From the moment that we walked in the door this was the best experience we have ever had buying a car. Our salesman J.R. was extremely experienced and From the moment that we walked in the door this was the best experience we have ever had buying a car. Our salesman J.R. was extremely experienced and had all of the answers. We have never had a car salesman sit in the car and go over every single detail of the vehicle with us. The manager Jamie was more than helpful through the whole process. Peter the business manager made all the paperwork extremely smooth. This dealership is beyond the best, they are caring, professional and go above and beyond to make this experience amazing!! Thank you guys for everything!! God is good! More

New Car New Me! This is a place where the customer comes first and is very low pressure. I worked with JR Hamilton and he showed me a few different cars as well as ra This is a place where the customer comes first and is very low pressure. I worked with JR Hamilton and he showed me a few different cars as well as ran the numbers for each one without one complaint or expectation of me walking away with a car that day. After everything was said and done I bought a 2017 Honda Civic Sport Hatch from him and I couldn't be more happy that I upgraded my life to Honda! More

Excellent, customer-oriented car buying experience From start to finish, Scott made our Honda buying experience seamless. He began our encounter by doing a thorough assessment of our vehicle needs and From start to finish, Scott made our Honda buying experience seamless. He began our encounter by doing a thorough assessment of our vehicle needs and wants. We are USAA customers, and had performed a fair bit of research about pricing and features prior to looking at cars. Scott immediately recognized this and used his expertise to answer our many questions and demonstrate the vehicle’s fantastic features. After the test drive, he showed us the same price quote we had researched online. This form of transparency was unparalleled! More

Best Honda Dealer Ever!! This is a place you can trust. Like any other car buyer, I was shopping around for quite some time until I found this dealership. J R is an amazing sa This is a place you can trust. Like any other car buyer, I was shopping around for quite some time until I found this dealership. J R is an amazing salesman, he was very helpful and knowledgeable. He listened to my needs and wasn't trying to push anything on me just to make the sale. He takes his time to explain anything you might want to know about the car or your potential purchase. Walked out of there happy in my new accord. My next car will definitely be from him. JR is the MAN! More

Best man for Dealer Exchanges~! Tim always picks up his phone calls. He must be on solar power because he always has so much energy and happiness. He is the man~!! Tim always picks up his phone calls. He must be on solar power because he always has so much energy and happiness. He is the man~!! More

Great representative. This one of my best experience. He was so knowledgeable. He takes the time to explain everything about the car. He was very professional. I will alw This one of my best experience. He was so knowledgeable. He takes the time to explain everything about the car. He was very professional. I will always buy my car from him. I have bought six pilots. Five from JR. More

Great sales experience Had a very nice sales experience in getting a new car (CR-V) from Heritage Honda-Bel Air. Mike Logsdon was a great sales person to work with....he lis Had a very nice sales experience in getting a new car (CR-V) from Heritage Honda-Bel Air. Mike Logsdon was a great sales person to work with....he listened to what I wanted and didn't try to upsell anything to me. He patiently explained how to work all of the electronic "bells & whistles" as this was my first time ever owning a Honda vehicle. More

Buy a car Great experience with sales representative he knew the cars and the details about the product that he was selling. Great test drive and converse. The Great experience with sales representative he knew the cars and the details about the product that he was selling. Great test drive and converse. The knowledge and expertise of the product is excellent More

Fraudulence and Incompetence We brought our 2014 Honda Accord in last summer for an issue that was obviously a slow AC leak. 4 visits over the course of a year and they were not We brought our 2014 Honda Accord in last summer for an issue that was obviously a slow AC leak. 4 visits over the course of a year and they were not able to find the leak. Our 2nd and 4th visits are why I am writing this review though. On our second visit, (in addition to still being unable to find the source of the leak), they tried to convince me the alignment on the car was off, even though I saw the paper the technician wrote up had a green "0" indicating it wasn't. The service manager looks at me with a straight face and says "your alignment is off" while holding the paper indicating it's not. I asked her to hand me the paper and I point to the big green box with a '0' in it. She responds "oh I was looking at the wrong car" (there was no other paper). Lied right through her teeth! We told her manager we did not want to use that service manager in our next visit, but we will be back. I gave them the benefit of the doubt that it's one bad apple (little do I know...the whole tree is rotten). 3rd visit mostly uneventful - they till can't find the leak, so they do an evac+recharge and put more dye in and tell us to come back in a few weeks. Visit 4: We brought the car in on a Friday early morning (like 6am). We receive a call later in the day that the car won't be ready until Monday evening. Monday comes, they tell us they could NOT find the leak but they found 4 OTHER COMPLETELY UNRELATED things wrong with the vehicle, one being a "dead battery cell". Well I had just tested the battery 2 weeks prior through AAA and it was fine, so I knew something was off. I said to leave the battery alone it's working perfectly. I turned down their other recommended repairs and said my wife would be over there shortly, and that we will be instead taking the car to a mechanic. My wife goes to pick up the car and they pull this stunt - they drained the battery until it was dead and try to convince us we need a new one. So my wife walks in and they tell her the car won't start and it needs a new battery, and that their test showed it was dying when it got there. She tells them we will not be replacing the battery, that they could jump it and we will take it elsewhere. So what do they do? They lie to her and say it can't be jumped. So at this point my wife calls me and tells me about this whole ordeal. I tell her to relay that I said l will tow it out of there before buying a battery from them. Shortly thereafter, the manager goes out back and then MIRACULOUSLY the battery starts! "But you said it couldn't be jumped, how is it working now?" "They had the jumper cable on wrong". Let me repeat that - A HONDA SERVICE CENTER MECHANIC COULDN'T FIGURE OUT HOW TO DO A SIMPLE BATTERY JUMP!! If you believe that excuse, I have a bridge to sell you! This was an obvious attempt at taking advantage of a young woman walking into a service center by herself. As soon as I got on the phone and called them out the car starts running again. So we get the car and take it over to a reliable mechanic. Here's what they find: 1. Slow leak in the A/C identified immediately. The leak Heritage Honda of Bel Air couldn't find in FOUR VISITS over the course of a YEAR was identified within MINUTES by a mechanic. 2. THE BATTERY WAS ABSOLUTELY FINE, tested using TWO DIFFERENT TESTS. NO DEAD CELLS! So AAA and two additional mechanic tests showed the battery was in PERFECT CONDITION! So not only was Heritage Honda Bel Air incompetent, unable to find in FOUR VISITS the cause of our A/C leak, but they also attempted to FRAUDULENTLY misrepresent our car's battery condition, going so far as to kill the battery and pretend they couldn't jump it. I have been to many Honda service centers over the years, never have I encountered such incompetence, at a Honda service center, nor such blatantly fraudulent service. To top it off, their staff was rude to my wife, and even at one point tried to condescendingly convince her there WAS NO LEAK AT ALL in the A/C after they failed to find it, instead of just admitting their own poor quality technicians had no idea what they were doing. More