Heritage Honda Bel Air

Service is great. Brought my 2008 CR-V in for what I thought would be a "major" service (62K miles) but I was told the major service was done two services ago. I am ve Brought my 2008 CR-V in for what I thought would be a "major" service (62K miles) but I was told the major service was done two services ago. I am very please with the helpfullness and friendlyness of the service advisors. And the vehicle is always serviced promptly and completely. More

Just wish they knew that sometimes "less is more" Let me start by saying that in general, I hate buying cars and dealing with salesmen of any type. This experience was overall very good, but could ha Let me start by saying that in general, I hate buying cars and dealing with salesmen of any type. This experience was overall very good, but could have been improved if the salesperson had left me alone a little more. The whole story is below. Note that it focuses (probably unfairly) on the negatives, which were more educational, memorable, and entertaining. When I arrived at the dealership, there they were...4 or so salesmen camped out in their golf cart by the front door, waiting to pounce. I already had that sinking feeling in my stomach - oh boy, here we go. As soon as I got out, one of them approached and started to hand me his business card. Before he got too far, I told him that my wife and I just wanted to look around for a bit. To his credit, he immediately backed off and told us to just let him know if/when we had any questions. Mission 1 accomplished - hands-off tone communicated (I thought). After 15-20 minutes of looking at mini-vans on our own, my wife and I were finally ready to discuss things with Rick. He was very informative, took us for a test drive, and things went smoothly. He helped us assess our options (deciding between the EX and LX versions and different financing options), and politely asked if we were thinking of buying today. "Possibly, but first we're going to go to lunch to discuss our options," I replied. He helped us write down some numbers, and we left. While we considered going to another dealership to explore our options, we decided that since they quoted us $200 below Blue Book Value, and since we were short on time (paying for babysitter for our 2 kids), we would not. After lunch, we were on our way back to the dealership (no other stops), and Rick calls to see if he could give us any more information. Really? I thought I had established the hands-off tone. I got that sinking feeling in my stomach and began to wonder if maybe we should have stopped elsewhere. However, we decided to go back to the dealership anyway, and began talking with Rick again. Enter Frank - the high energy, fast-talking sales manager (quite the character!). He came up with another option for us since we were thinking of the EX, but he could sense us leaning toward the LX. Of course we should lease the LX for 3 years and then trade up to buy the EX. He explained a whole lot of benefits in terms of our changing family (we are about to have kid #3). By this time, my eyes had totally glazed over. I told them we would think about it and probably be back on Monday. Rick asked me what time, and I wasn't sure. He asked me to text him to let him know. Sigh. Now I feel pressured to make a decision not only about buy/lease and financing, but also what time I'm going to come in to close. Note that there were 2 other work/life issues stressing me that weekend. In the end, it was nice that I was able to text him our decision so he could prepare a lot of the paperwork beforehand. And he didn't try and contact me again on Sunday or Monday, which was a relief. However, as we finished up, he was adamant about giving all 5's on his score both on this form and when Honda calls. I'm not saying he wasn't deserving, and honestly he probably benefited from the request because I'm generally a 4 guy. For me, to get a 5, you should not only perform well, but you really have to exceed expectations. But the issue is the specific insistence on "all 5's". I get it - you want a good job performance review. Somehow it just seems inappropriate to speak so much and so directly about it. Finally, I received a call from Rick again on Monday, just to make sure everything was good with the vehicle. Yes - if it weren't, I could have called you. Oh, and to remind me to fill this survey out and give "all 5's"...again. Well, almost. Oh dear. More

New car purchase - 2014 Honda Accord 4-dr Sport The salesman was knowledgeable, friendly & patient. The pricing was fair, and the transaction was not stressful at all, except for my indecision abou The salesman was knowledgeable, friendly & patient. The pricing was fair, and the transaction was not stressful at all, except for my indecision about the color...:-) That's where the salesman's patience was helpful! More

A Family Affair My family and I have purchased several cars from Bel Air Honda. I would recommend to anyone interested in a Honda in the Bel Air area to look at thei My family and I have purchased several cars from Bel Air Honda. I would recommend to anyone interested in a Honda in the Bel Air area to look at their selection. Rick Tassone was a pleasure to buy my car from. Not only have we made purchases from Bel Air Honda, but we also actively get our cars serviced in their Service department. More

2014 CR-V purchase We were very happy with the deal we received at Bel Air Honda. Frank Fisher and Frank Sanza were great to work with. Thanks for everything We were very happy with the deal we received at Bel Air Honda. Frank Fisher and Frank Sanza were great to work with. Thanks for everything More

Thanks Chrissy! Chrissy is always courteous and professional. She has been extremely helpful in fixing my tire issues. I will recommend her and this Honda dealership. Chrissy is always courteous and professional. She has been extremely helpful in fixing my tire issues. I will recommend her and this Honda dealership. Bonus for Chrissy! More

Bruce Knapik Thank you, Bruce & Bel Air Honda. Always great service done right and on time. A professional staff that is always courteous and helpful. Thanks ag Thank you, Bruce & Bel Air Honda. Always great service done right and on time. A professional staff that is always courteous and helpful. Thanks again. More

A Very Satisfied Customer This is my second encounter with Mr. Rick Tassone. Both times he was very caring, understanding, and overall a very good salesman. He is very profes This is my second encounter with Mr. Rick Tassone. Both times he was very caring, understanding, and overall a very good salesman. He is very professional and the consummate customer service employee. I will sing his praises to all my family and friends and make sure they consider Bel Air Honda as their first and only choice when buying their next vehicle. My experiences at Bel Air Honda has always been a great one. The staff are well trained and very caring but Mr. Rick is the very best. Noame Massaquoi More

A Good Day I stopped at Bel Air Honda to see if Honda had a car that could handle a 4b8 sheet of plywood. I didn't plan to buy just look. What was good was peter I stopped at Bel Air Honda to see if Honda had a car that could handle a 4b8 sheet of plywood. I didn't plan to buy just look. What was good was peter didn't hassle me. We measured a Pilot, no pressure. As I looked around I saw the Ridgeline and I was surprised that it worked, again no pressure. Peter showed the features of the Ridgeline and asked if he could let the shop go over my car to give me an idea of trade in value. It was a deal I really liked. This was the best car buying experience I have ever had. Remember I didn't plan to buy just measure. Jim More

Maintenance on truck She checked in and checked the mileage of the truck and told me what needed to be done, and she made sure it was done well. She checked in and checked the mileage of the truck and told me what needed to be done, and she made sure it was done well. More