Heritage Honda Bel Air

Service Work If you want a capable service representative ask for Chrissy Richmond. Chrissy is a real professional who will work with you to get the service reques If you want a capable service representative ask for Chrissy Richmond. Chrissy is a real professional who will work with you to get the service request promptly and properly handled. Additionally, she makes herself available to answer questions. She has assisted me with the "not so user friendly" phone system on the 2013 Accord. More

Antonio B. Rawls Bel Air Honda is a great place to get your next automobile. Max Shumilo is awesome! He provided me with all the information I needed in order to mak Bel Air Honda is a great place to get your next automobile. Max Shumilo is awesome! He provided me with all the information I needed in order to make my purchase. Thanks Bel Air Honda! More

Bel Air Honda, Overall a Great Experience! I was searching for a 2014 Honda Accord to lease. I used the chat from their website and the next day I received a call, then send me a quote within m I was searching for a 2014 Honda Accord to lease. I used the chat from their website and the next day I received a call, then send me a quote within minutes. In a matter of 1hr and 45 minutes everything was done. They are very friendly and helpful people, they care about establishing a relationship with their customers. Overall a Great Experience, I definitely recommend them! More

1997 Accord Service If you want your vehicle to run smoothly for years, take it to Bel Air Honda's service department and ask for Chrissy Richmond. She keeps me advised If you want your vehicle to run smoothly for years, take it to Bel Air Honda's service department and ask for Chrissy Richmond. She keeps me advised on the status of the service for which I took my vehicle to Bel Honda for service. When the technician brings the vehicle back to the pick-up area, Chrissy explains the service and lets me know if when the next service is due. I highly recommend Bel Air Honda. More

Go See MAX You owe it to yourself to go see Max Shumilo. I purchased a Silver Honda Accord Sport and I couldn't be happier. All the employees at Bel Air Honda a You owe it to yourself to go see Max Shumilo. I purchased a Silver Honda Accord Sport and I couldn't be happier. All the employees at Bel Air Honda are friendly and nice but not in a pushy sales person way. More

awesome!! I found your dealership on Autotrader.com and it was the best car purchase experience I have ever had. I had been emailing Ashleigh and doing a lot of I found your dealership on Autotrader.com and it was the best car purchase experience I have ever had. I had been emailing Ashleigh and doing a lot of research so I knew the exact cost and vehicle I wanted when I arrived. Max was our salesman for the day and he was great. I couldn't have asked for a nicer, more knowledgeable person to get us to the end result. I love my car and even though I am from out of state, I do plan on coming back for some service and I have spread the word to anyone looking for a good quality car at a great price, to look in your direction. You have a customer for life. Tina Butler More

What a great experience! Ben did a fantastic job getting us into a new CRV. He is knowledgeable and friendly. He made our purchase a no stress transition to a newer model. Ben did a fantastic job getting us into a new CRV. He is knowledgeable and friendly. He made our purchase a no stress transition to a newer model. Very happy with our purchase and look forward to working with Bel Air Honda in the future. Thanks! More

New car purchase We had a great experience at Bel Air Honda in Fallston. We purchased a 2014 Civic. This is actually the second car we have purchased at this locatio We had a great experience at Bel Air Honda in Fallston. We purchased a 2014 Civic. This is actually the second car we have purchased at this location. We went back because of our good experience during our last transaction and all of the service appts we have had on our 2013 Accord. Daniel Epps was our new car sales associate this time and he did a great job! More

Poor Service on a 1st time oil change Came in for my free oil change because I bought my car from your dealership. I had 5725 miles on my 2014 Accord w/ 40% oil life left. I inquired about Came in for my free oil change because I bought my car from your dealership. I had 5725 miles on my 2014 Accord w/ 40% oil life left. I inquired about rotating my tires as I was close to 6,000 miles (I work in a retail tire company) was told that's not free. Of course not why wouldn't you take care of me the first time maybe I would return to get my vehicle service since it's new. Nope Chrissy said sorry it's not free. I declined to pay for abtire rotation so I waited for my oil change was about 45 minutes, Chrissy called me to the counter and said I was done and that they toped all my fluids off and air pressure. Really you toped all my fluids the only one needed was the washer fluid. If any other fluids were low then either I have a leak or it was not prep correctly when I bought the car 2 months prior. She then proceeded to tell me about a survey that will be emailed to me and she stated please fill out as it helps her out and anything less then excellent is a failure. Well I don't like to be told please do this survey. And just like my company does a survey we don't tell our customers because we want a real snap shot of our business. What she did was coaching for a good score. Sobi get to my car and I leave, bad mistake as I was driving I looked at the oil change reminder and it showed to return on 9/24/14 or 8425. My miles were 5725. Is this a new oil change service for 2700 miles?? I have full synthetic oil?? Again I was confused, so I looked at the invoice Chrissy keyed in the wrong miles she put down 5425. So I go back and I'm told by service manager oh they have 2 machines for oil change stickers 3,000 and 7,500 miles. Well why in the world would you put a sticker in the window when he and the sales person states I want to go by the oil life percentage. Well like I said I'm in the field and know about all this, they tried to explain to me like I'm an idiot. And as far as the tire rotation was told again by service manager its not it free unless I bought the package. Unreal on how I was treated. What if I was not in the field or my wife brought this car in and was treated like this they or her and including me will never return to BelAir Honda. I have other Honda dealers to service my car and I really hope this is not practiced in all Honda Dealers... More

They're not cheap, but they're good I've been taking my Honda here for service since I bought it. Good service, accurate diagnosis of problems and timely as well. They're not cheap (bu I've been taking my Honda here for service since I bought it. Good service, accurate diagnosis of problems and timely as well. They're not cheap (but you get what you pay for). More