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Heritage Honda Bel Air

Fallston, MD

4.9
4,895 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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July 15, 2014

Phil Leydecker - Sales Consultant Phil is an expert in the field of car sales. He is an excellent sales associate of the dealership, a seasoned veteran in the car sales industry and h More

by ddelanoche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2014 -

Heritage Honda Bel Air responded

Mr. Delanoche thank you for taking the time to complete this survey. The management staff of Bel Air Honda takes the customers comments very seriously. We want to hire only the best people to work in our store to benefit the customers. Phil is a very valued employee of ours. We appreciate your years of business very much and hope to see you again soon.

July 14, 2014

New Car Purchase I had a Honda CRV for 9 1/2 yrs that I loved and knew I would get another. My experience overall was great. Ended up working w/Salesman, J.R. Hamilt More

by CKramlich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Georgia, Finance, J R Hamilton
Jul 15, 2014 -

Heritage Honda Bel Air responded

The sales personnel at Bel Air Honda knows what brand they are selling. They are well educated and informed on all the vehicles on the lot. This is to make the car buying experience better for the customer. We want you to know exactly what it is you are purchasing and we want you to know we are telling the truth. Thank you for choosing Bel Air Honda to be your dealer. We hope you have fun using the AWD in your new CR-V.

July 14, 2014

First Time Car Buyer!! Great- Nkem was easy to work with and was very knowledgeable of the cars the dealership had to offer. The finance department was slow but that was bec More

by jcusick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nkem Obineme
Jul 15, 2014 -

Heritage Honda Bel Air responded

Being a first time car buyer can be a scary thing. The customer does not want o be taken advantage of. Bel Air Honda works very hard to answer all of the customer questions and concerns. We want to build a relationship with our customer. As for the finance department we will mention this to management and see what can be done. Your suggestions and concerns help to make our dealership run smoothly. Thank you for choosing Bel Air Honda.

July 11, 2014

New Honda Pilot Lease This is the second pilot we have leased from bel air honda and this experience was even better than the first. Ben was very polite, knowledgeable and More

by Carrie7780
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2014 -

Heritage Honda Bel Air responded

Thank you very much for choosing Bel Air Honda for a second time. We want all of our customers to have the same experience you had and to return to our store for anything. If that be service, purchasing a new vehicle, or just general questions. The relationship is the most important part in the car shopping experience and we are so proud to have created one with you.

July 11, 2014

Kurt Roman-Service Department Kurt, the service writer was extremely friendly, professional, and courteous. I liked that he took the time to engage in a conversation with me and g More

by srs2141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2014 -

Heritage Honda Bel Air responded

The service department of Bel Air Honda works very hard to make sure that everyone who walks through the doors gets the service they need. Getting your vehicle serviced can be time consuming and sometimes hard for customers to understand what exactly is being done to their vehicles. The staff tries to eliminate those problems and concerns by explaining everything in detail when needed. Thank you for choosing Bel Air Honda to service your vehicle.

July 10, 2014

Service Work was started and completed on time. Service rep. was reasonably friendly. Prices are high; so it's not particularly a good value. Waiting room More

by neilwh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2014 -

Heritage Honda Bel Air responded

Bel Air Honda's service department works very hard to give the best quality of service. We want the experience to be enjoyable and easy and customers to feel comfortable while they wait for their vehicles to be serviced. Thank you for choosing Bel Air Honda to service you vehicle.

July 09, 2014

Security Check and level A maintenance Everything was handled quickly and efficiently by Bruce. He was courteous, answered all my questions and took good care of my car. I also appreciate More

by JNasteff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2014 -

Heritage Honda Bel Air responded

We want the service process at Bel Air Honda to be as quick and efficient as possible. We understand that customers have other things to do during their free time and we want to make it as enjoyable as possible. Thank you for choosing Bel Air Honda to service your vehicle.

July 08, 2014

2011 Pre-owned Honda Pilot My sales consultant Jerry Kalb was very helpful and friendly. I feel that I received a good deal on my pre-owned 2011 Honda Pilot. Bel Air Honda see More

by JMM92EG6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dowdy, Jerry Kalb
Jul 08, 2014 -

Heritage Honda Bel Air responded

We want everyone that comes to Bel Air Honda to be able to afford the right car for them. Our sales team works very hard to be able to work with the customers so that they are able to walk out of the doors with a new vehicle. Our service department is one of the best and performs nothing but excellent service. Thank you for choosing Bel Air Honda.

July 04, 2014

Great experience! Buying a car can be an unpleasant experience, but Max at Bel Air Honda made the process simple, fun and stress free. He was incredibly knowledgeable More

by KLA100109
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2014 -

Heritage Honda Bel Air responded

The staff at Bel Air Honda is very educated about the vehicles they are selling. This is because we want to be able to answer every one of your concerns and questions. We want everyone who leaves our dealership to know they made the right decision by choosing Bel Air Honda.

July 03, 2014

Everyone went out of their way to give us what we wanted I was dreading having to deal with buying a new car but Chris Shroeder, with his low key, knowledgeable approach, put my wife and me at ease and made More

by kmerrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick (in Finance), J R Hamilton, Chris Schroeder
Jul 03, 2014 -

Heritage Honda Bel Air responded

Bel Air Honda wants to make the car buying experience as enjoyable and painless as possible. We want to be able to provide you with all the tools and information you need to purchase just the right vehicle. We are happy to hear that Hamilton was able to help you find the right car for your lifestyle and thank you for choosing Bel Air Honda as your dealer.

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