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Heritage Honda Bel Air
Fallston, MD
4,612 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 4,612 reviews
March 17, 2014
I brought my car in for a safety recall and the problem was handled very well and in a timely manner. They even reset my radio code which I appreciated very much. Chrissy and everyone was very helpful. was handled very well and in a timely manner. They even reset my radio code which I appreciated very much. Chrissy and everyone was very helpful. More
by Momofrrsj
Employees Worked With
Chrissy Richmond
March 17, 2014
Em was great! As I have told him, my prior experience with salesman has not been good. He is super friendly and easy going and made sure we knew what was going on. with salesman has not been good. He is super friendly and easy going and made sure we knew what was going on. More
by ladydeth999
March 15, 2014
My buying experience was ok at best. Peter was a very good sales person and do not have anything but good things to say about him. He was friendly, helpful and explained the vehicle well. He was easy to good sales person and do not have anything but good things to say about him. He was friendly, helpful and explained the vehicle well. He was easy to deal with and professional. Mike Dowdy in finance was good as well. I felt that the rest of the staff was not very friendly. I have been to a several other local dealerships and this was the worst I have experienced when it comes to friendliness. I actually felt like I was unwelcome in the dealership on two separate occasions. Normally a manager talks to a new car buyer after the sale to thank them and assure them they will be there if there are any concerns down the road. Another thing I thought was strange is that I basically I worked up the deal with Ashleigh Williams via email and she led me to believe she was going to be my salesperson and I was never even introduced to her once we entered the dealership. She apparently had given Peter all our correspondence and I did receive the deal as worked originally with her. I was also charged over $300 for splash guards and wheel locks and figured out on my own that neither were on the car after we took delivery. We did get that worked out but required another trip to the dealership. We would be hesitant at this time to recommend this dealership to anyone. More
by jaguiar
Employees Worked With
Mike Dowdy, Peter Ikotun
March 15, 2014
The service was excellent. I came in for an oil change. I had a coupon which had been mailed to my home. When I pulled into the dock, Chrissy came over right away. When I expressed concern about the numb I had a coupon which had been mailed to my home. When I pulled into the dock, Chrissy came over right away. When I expressed concern about the number of cars I saw, Chrissy assured me the was plenty of time to get the oil change. She was right. It didn't take long and the price was lower than the coupon. When I asked Chrissy about what other services my car was scheduled for, she went to the computer and checked into everything that had been done. She let me know what was needed on my next visit, and had the car outside waiting for me. I was very pleased with every aspect of my visit. More
by dottiebel
Employees Worked With
Chrissy Richmond
March 15, 2014
Friendly service. I got the price I was going for.... Didn't really think I would. Overall very good experience. Would recommend this place and will probably be back. Didn't really think I would. Overall very good experience. Would recommend this place and will probably be back. More
by Matteberhardt
Employees Worked With
Dennis Mattheu, Dennis Mattheu
March 14, 2014
Rick was very professional, not high-pressuring. He took his time and answered all by questions and worked hard to get the car I wanted at the price I needed it to be. I was so impressed with Rick and his his time and answered all by questions and worked hard to get the car I wanted at the price I needed it to be. I was so impressed with Rick and his salesmanship, that I later returned and bought a used Lexus from him for my wife. George Mullin More
by georgemullin
Employees Worked With
Rick Tassone
March 14, 2014
I did not purchase my vehicle from Bel Air Honda, but have been taking it to them for service since I moved to the area. The service people are always kind and attentive. I have not spoken to anyone th have been taking it to them for service since I moved to the area. The service people are always kind and attentive. I have not spoken to anyone that does not seem knowledgeable and does not have a smile on their face which eases a lot of frustration. Service is always timely, and reasonably priced. I will continue to take my car there, and would definitely consider purchasing my next Honda from them as well. More
by asherly
Employees Worked With
Chrissy Richmond
March 13, 2014
Visited dealership with busted mirror Chrissy ordered me a new one,gave me an estimate price and made an appointment for the next day. I arrived at 7:30am and was back home at 8:45am plus I had the oil chan a new one,gave me an estimate price and made an appointment for the next day. I arrived at 7:30am and was back home at 8:45am plus I had the oil changed. I could not be happier with Chrissy and the service and workmanship. More
by mdroneysr
Employees Worked With
Chrissy Richmond
March 13, 2014
Bruce provided exceptional service while servicing two cars for me. The was service for a door actuator and brakes along with and oil service. The actuator was not in but it was ordered and will be inst cars for me. The was service for a door actuator and brakes along with and oil service. The actuator was not in but it was ordered and will be installed next week. The other car required a new key. The time to program the key did not take as long as originally estimated and it was checked twice before leaving to be sure it was programmed correctly. During the coordination of working on two cars. Bruce kept me informed of the estimated repairs, the cost and when the cars would be complete. This is all that I can ask for when having work done on my cars. More
by rlinde956
March 13, 2014
My wife and I bought our 2013 Honda CRV in July 2013 and we absolutely love it! Our salesperson Peter Ikotun was absolutely excellent in his knowledge and treated us with such care. We recommend Peter & Be we absolutely love it! Our salesperson Peter Ikotun was absolutely excellent in his knowledge and treated us with such care. We recommend Peter & Bel Air Honda to all our friends! More
by Dani1097
Employees Worked With
Peter Ikotun
