Heritage Honda Bel Air

Horrible Service Department I have 3 had a bad experiences with the Bel Air Honda Service Department. I would think twice before you get your car service there. 1 -- In 201 I have 3 had a bad experiences with the Bel Air Honda Service Department. I would think twice before you get your car service there. 1 -- In 2013 had them repair my car after an accident. It took them 3 times to get things right. They do not do the body work themselves. I was just told last week they still do not do body work on-site. 2-- I took my care in about 6 months ago for a normal service and they did not reassemble the car correctly. I was able to see this prior to leaving the dealer and they fixed it. 3 -Last Saturday, I dropped my car of for normal service and my check engine light was on. They were understaffed and did not communicate to me at all. I had to call them in the afternoon to see ask what was going on with my car. I was told it would be ready at 2:30. I showed up and they had not even started the work. Later I was called and they told me there were having issues and could not fix the problem. No communication, understaffed, inexperienced service advisors and this resulted in a horrible experience. The Service Advisors did not know what they were doing. Every service advisor there had about 2 weeks experience. I took my care to a dealership in Towson on Tuesday, They had the part that was needed to fix it, Bel Air Honda told me I needed a wheel alignment done. The Towson dealer hooked my car up to a vision system and showed me everything was fine. That means that Bel Air Honda told me I needed work done without knowing. Be aware of them trying to overcharge. More

Rick Tassone will stay overtime for you. I was in this dealership working with Rick, he went to bat for us in trying to get us a good price, we ended up getting 2014 Civic at a nice price. W I was in this dealership working with Rick, he went to bat for us in trying to get us a good price, we ended up getting 2014 Civic at a nice price. We did not have all the documentations needed to complete the deal, Rick stayed and saw the deal through even if it means waiting for us to get the documents and staying pass his scheduled hours, then he patiently went over the features of the vehicle with us. Dealerships don't make the difference, people do. Thank you, Rick Tassone. More

Review Everyone from the time we walked in the door were friendly and h Everyone was so friendly and helpful. The price was excellent and I would reco Everyone from the time we walked in the door were friendly and h Everyone was so friendly and helpful. The price was excellent and I would recommend bel air honda to anyone. More

Nothing but the best For the last 10 years, I've only purchased and serviced my cars at Bel Air Honda. I don't see changing that in the forseeable future. I appreciate t For the last 10 years, I've only purchased and serviced my cars at Bel Air Honda. I don't see changing that in the forseeable future. I appreciate the way I'm treated, the honesty of the Service staff, the ability for them to get me in last minute for routine work, and the friendliness. More

good experience My '13 civic had a service due soon A1 message on my dashboard, turned out just an oil change. Was there at 950am, got out at 1120, not too bad. Had My '13 civic had a service due soon A1 message on my dashboard, turned out just an oil change. Was there at 950am, got out at 1120, not too bad. Had awesome cookies and coffee for free. Friendly staff, good service. Planning on doing all my maintenance services for this car here at Bel Air Honda. More

Oil Change The experience was quick and easy. Everyone was very helpful and professional. Everything was explained well and I felt my car was in good hands. The experience was quick and easy. Everyone was very helpful and professional. Everything was explained well and I felt my car was in good hands. More

Battery died. Went to the dealership this evening due to a dead battery. Collin, the mechanic was efficient, customer friendly, personable, explained the problem, Went to the dealership this evening due to a dead battery. Collin, the mechanic was efficient, customer friendly, personable, explained the problem, replaced the battery. More

New Purchase Both Ben and Allison are very cordial and pleasant people to work with. Although I had to haggle some on the final "out the door" price of the car, Both Ben and Allison are very cordial and pleasant people to work with. Although I had to haggle some on the final "out the door" price of the car, Ben kept it to a minimum as I was not budging on the final price. Allison moved me right along through the financing portion of the sale and answered all my questions completely. I would gladly work with both Ben and Allison again on my next Honda purchase! More

Buying my new CRV Rick Tassone made my buying experience the best I have ever experienced. He was so easy to work with and I really enjoyed his professional, friendly Rick Tassone made my buying experience the best I have ever experienced. He was so easy to work with and I really enjoyed his professional, friendly manner. He was not at all pushy - and that was so appreciated. I will recommend him to all my friends and family. So happy I could buy local! More

Great experience! I had a rather complicated set of circumstances when buying my new car, as I was in the process of moving from another state, but Max Shumilo from Bel I had a rather complicated set of circumstances when buying my new car, as I was in the process of moving from another state, but Max Shumilo from Bel Air Honda was extremely patient with us and was extremely knowledgeable about how to handle all the nitty gritty details, from the tax rules on the trade-in vehicle to updating my driver's license and insurance. On top of that, Max (and the managers) were willing to work with my tight budget to get me the car that I wanted for the price that I needed. AND they stayed an extra 2 hours after closing time to get the deal done. Couldn't be happier with my new CRV and Bel Air Honda! More