Heritage Honda Bel Air

Great Experience at Bel Air Honda Well we never thought we would own a min-van but now that we do, we are pleased with our choice. Not only is the Odyssey the right vehicle for our gr Well we never thought we would own a min-van but now that we do, we are pleased with our choice. Not only is the Odyssey the right vehicle for our growing family but Bel Air Honda is by far the best dealer we have worked with. Kimberlee Goldstein and all of the staff were very pleasant, accommodating and helpful with all of our questions and went above and beyond to ensure our experience was a good one. Clearly Bel Air Honda holds it's staff to the highest of standards and they will certainly be our first choice next time we need to purchase a new vehicle. More

I love my car! Thanks BelAir Honda Josh and Max were so helpful. They made the process of me buying my first new car exciting. They were both friendly and informative. Thank you! I love Josh and Max were so helpful. They made the process of me buying my first new car exciting. They were both friendly and informative. Thank you! I love my car. More

Amber Dosch was wonderful to work with! I wanted to get pricing on a 2014 Civic EX or EX-L and Amber was very quick to answer "ALL" of my questions and get back to me quickly, even on Sunday I wanted to get pricing on a 2014 Civic EX or EX-L and Amber was very quick to answer "ALL" of my questions and get back to me quickly, even on Sunday when the dealership was closed. If you want to do some negotiating online, hopefully you are lucky enough to get an email back from Amber. Thanks Amber for all your help on our purchase of a 2014 Civic EX-L. We love the car!!! More

From Whom Should You Buy a New Car??? My story started out with an oil change for my wife's 2014 Mustang at a local Ford dealer. We were waiting for the 90-minute oil change to be complete My story started out with an oil change for my wife's 2014 Mustang at a local Ford dealer. We were waiting for the 90-minute oil change to be completed when my wife said, "Why don't we look at cars while we are waiting?" I have a 2004 van that I drive and it has well over 100,000 miles on it. So, getting a car is something I have thought about from time to time. We started out looking at used cars on this Ford dealer's lot and eventually, once we had a car salesman in tow, pushed over to the new cars (2014 new cars). We were looking at the Ford Fusions with the 1.5 Liter and 2.5 Liter engines. Fusions are an attractive car and the mileage economy seemed just about right. One thing led to another and eventually (before the 90 minute oil change on the Mustang was completed) we were sitting down talking about the bottom line. Of course we didn't buy that car, but we went home and did our homework, jumping on Edmonds dot com and researching reliability through Consumer Reports, etc. RELIABILITY - now there's a word that will get you thinking. Do I want a Ford Fusion or maybe something comparable in economy and size, but more reliable. Quite naturally our minds shifted to Honda, which is always reliable. We launched an internet campaign with about 4 Ford dealers and 4 Honda dealers, who began soliciting our business with great gusto. We visited another Honda dealer in the area who did their best to get our business, but, ultimately it was Amber Dosch (on the telephone and via e-mail) and Chris Schroeder (both in person and on the telephone) at Bel Air Honda who earned our business. LESSONS LEARNED: It isn't always the best price that sees you buy a car where you buy it. It has a lot to do with the people you are buying it from! Thanks, Amber and Chris!!! I Love my 2014 Honda Accord! More

Phil Leydecker did a great job! We were looking for a low mileage CRV, but we were not looking forward to a typical "sales" experience. Phil did a great job of giving us space, info We were looking for a low mileage CRV, but we were not looking forward to a typical "sales" experience. Phil did a great job of giving us space, information, multiple test drives, lots of time and again SPACE when we needed it. Ended up taking a great CRV home the same day at the price we aiming for. While the rest of the paperwork, tags, etc. were being completed, he followed us through to the end. Thanks Phil! More

Best Honda Dealer Out of the last 5 cars bought, this was the best car buying experience. Peter was a great sales person and the price was excellent. Getting through th Out of the last 5 cars bought, this was the best car buying experience. Peter was a great sales person and the price was excellent. Getting through the finance office was usually my most dreaded part, but Josh was friendly and didn't throw any curve xxxxx. Overall great dealership, lots of things included in purchase that other dealers have added on at the end in my past experiences. More

New CRV From start to finish Max was helpful and accommodating when we bought a new CRV. The process went incredibly smoothly through both the sales and the From start to finish Max was helpful and accommodating when we bought a new CRV. The process went incredibly smoothly through both the sales and the finances (with Alison). While very professional, we also appreciated Max's sense of humor. Thanks so much for making this a great experience. More

Amazing Service! (A++++++) I stopped by to get an oil change performed on my car. From the moment I arrived Mr. Richard Frank was friendly and professional. By far, one of the b I stopped by to get an oil change performed on my car. From the moment I arrived Mr. Richard Frank was friendly and professional. By far, one of the best customer service experiences I have ever received. Thanks to employees like Mr. Frank, many companies have built their reputation with strong customer service. I am extremely pleased with the overall experience. More

Not So Simple Detail I purchased a new 2014 Honda Odyssey in March 2014. When I took delivery the car wasn’t as clean as I seen other cars leaving the dealership. I purc I purchased a new 2014 Honda Odyssey in March 2014. When I took delivery the car wasn’t as clean as I seen other cars leaving the dealership. I purchased a lot of new cars and this is the first one that wasn’t cleaned very well. The car even had plastic on the exterior that I removed when I got home. I mentioned this to the salesman and he spoke to his manager and the manger told me to bring it back in and they would detail it and make it right even fill up the tank and a loaner car. I asked about having the cleaning done at my first oil change and they said that would be ok. My first oil change was due and I contacted my salesman about service and the detail that was promised to me along with filling up the tank and a loaner car. The salesman said he spoke to the manger the (same person that told me about the detail, filling up the tank, and a loaner car) and he said they could only do the detail. I called the manager and was able to remind him of the things that we discussed when I took delivery of my new car. He was very cooperative and agreed to the things we discussed. I dropped off my car for service and a few hours later I received a phone call that the car was done. I thought wow that was fast. I sent an email to my salesman to check and make sure the car was clean. I returned to the dealership to pick up my car and my salesman said he just checked on it and sent it back to get a few things cleaned. At this point I thought ok they are making sure it really looks good. After 30 minutes of waiting I was told it was done. They brought the car around to where I first took delivery and it really looked good. I checked a few things open some doors and everything looked good. However, when I returned home I checked the third row and the trunk area. These areas were not even touched. The floor mat in the third row still had dirt on it and the trunk area had dirt there as well. So I guess a detail cleaning in my mind is different than the dealerships. I sent my salesman an email about the cleaning and that he should be aware of it and to let the appropriate people know. His response "I will let the manager know". In the end if you offer your customers something as simple as detailing a car try not messing that up and maybe check on the quality of work your employees are doing so your customers don’t have to make you aware of them. More

11 Years. 5th Car. Loyal Customer Well Served 11 years ago we walked in and met Gary Zuber (now head of inventory) and he helped us buy our first Honda. It was a 2003 Odyssey that we proceeded to 11 years ago we walked in and met Gary Zuber (now head of inventory) and he helped us buy our first Honda. It was a 2003 Odyssey that we proceeded to drive 240,000+ miles before handing it back only go get another Odyssey. Along the way we purchased a FIT (now driven by my mom) and 2003 CRV that we put 182,000 miles on before trading it in yesterday for a 2014 CRV EX with Lan Greer who made the entire process easy and fun. Though the dealership has changed ownership, it has maintained a the highest level of customer service and has always taken care of our cars, helping with occasional recalls and warrantee issues with very little of my time. Clean, bright store. Nice waiting room. Wireless. Oh, and free cookies. Can't beat that. More