Heritage Honda Bel Air

Thank you!!! During the snow storm my passé headlight went off. I called for an appointment, I got scheduled the next day. Clarence answered the phone with courtes During the snow storm my passé headlight went off. I called for an appointment, I got scheduled the next day. Clarence answered the phone with courtesy and very professional. I deal with Richard lee Frank. He is very nice and made my visit so pleasant as well. The lady named started with T , she is very nice and drive my car through car wash. Awesome crew in bel air honda!!! Keep up the good work!! More

Oil Change I had an appointment for my first oil change and came in about 15 minutes early for it. Everyone was very friendly. I appreciate they have a toy roo I had an appointment for my first oil change and came in about 15 minutes early for it. Everyone was very friendly. I appreciate they have a toy room so my 3 year old was occupied. The reason my overall experience was only average is because my car wasn't ready for an hour and a half. All I had done was an oil change and a tire rotation. Thankfully my child was in a good mood or else I would have been a lot less patient. I appreciate that the first oil change is free but I had also been led to believe that it also included an exterior cleaning and the car was not washed. Since we had been there for a very long time already, I did not raise the issue. More

2013 Hyundai Sonata I absolutely love my new "Moonlight Sonata" as I refer to it!!! Thanks to Mike Logsdon, Mike Dowdy and Rick George, for all their work in pairing me I absolutely love my new "Moonlight Sonata" as I refer to it!!! Thanks to Mike Logsdon, Mike Dowdy and Rick George, for all their work in pairing me with the perfect car! Their professionalism, friendliness and their ability to make me feel comfortable in this stressful event of purchasing a new car (for me at least) was far above superb. I truly appreciate the care they gave me and I, for sure, will be coming back for the small things like car washes and the bigger things like monthly maintenance.so that I can be confident in the performance of my vehicle! A Great Big Thank You to Mike Logsdon!!!!!!! Your professionalism is inspring. A Huge Thank you to Mike Dowdy - your tenacity is like none other and an Enormous Thank You to Rick George for the "gift". More

Service for new vehicle purchased I purchased a 2015 Honda fit in January. On 2/18 I brought the car in because all of the warning lights on the dash lit up, Engine, steering wheel, e I purchased a 2015 Honda fit in January. On 2/18 I brought the car in because all of the warning lights on the dash lit up, Engine, steering wheel, etc. The salesman told me to bring the car in. The lights were lit when I checked in, the woman who checked me in saw the lights. After about a hour wait a man came out and said when they looked at the car the lights were not lit, no one and they had no idea what caused it. I went on line and found posts that other people had trouble with this. I paid cash for a new car, I would like to know if it has a defect. I did not take down the name of the employee Anita S. Clifford tax1142@comcast.net More

Required Service I had to have an oil change, tire rotation, and transmission flush. Everything went smoothly, and I was treated with great courtesy by Mr. Frank and I had to have an oil change, tire rotation, and transmission flush. Everything went smoothly, and I was treated with great courtesy by Mr. Frank and other staff. The waiting area is a pleasant space. More

Great Experience! Peter Ikotun made the whole buying experience a positive one. Peter knows his product and and went out of his way to find the car I wanted. Josh Kerse Peter Ikotun made the whole buying experience a positive one. Peter knows his product and and went out of his way to find the car I wanted. Josh Kersetter also did a great job of taking care of my financing needs. What a great team to work with! More

Oil Change I came in after work because my oil change light came on. I didn't even know I had an oil change light. I pulled into the garage and was quickly gre I came in after work because my oil change light came on. I didn't even know I had an oil change light. I pulled into the garage and was quickly greeted by an employee who took my information. I was recommended a tire rotation, which I agreed to. I was told it would be about an hour. It wasn't an hour, it was quicker. I waited in a comfortable area with delicious fresh baked cookies and a tv to watch. The area was clean. Everyone I met that day was smiling and friendly. I left in a freshly washed car with a smile on my face. Thanks to every smiling face on that day. More

Easy to work with and very friendly staff. We had to buy a car in a short amount of time, and were pleased that Rick was able to help us. Rick did a lot of the work over the phone and had the p We had to buy a car in a short amount of time, and were pleased that Rick was able to help us. Rick did a lot of the work over the phone and had the paperwork ready when we arrived. Thanks. More

I fit into a Fit!!! with better financing then I had? I just went to see if someone of my size could fit into the Fit. To my surprise, I fit perfect. I'm 6'3" tall so most cars i need to look at are much I just went to see if someone of my size could fit into the Fit. To my surprise, I fit perfect. I'm 6'3" tall so most cars i need to look at are much bigger. Then they took my info, after I already had financing set up, and got me a better rate and deal on a 2015 Fit EX. Needless to say I'm one happy customer. I had one little issue I noticed and was able to see them two days later only to have this issue taken care of right away. Everyone was great at Bel Air Honda and look forward to buying again from them. More

Used car sales Gave more for trade in than car was worth without seeing vehicle. Came down from asking price. Add one free oil change. Will buy next vehicles with th Gave more for trade in than car was worth without seeing vehicle. Came down from asking price. Add one free oil change. Will buy next vehicles with them More