Heritage Honda Bel Air

The BEST group of salesmen I have met! Mike and the rest of the Pre-owned sales team are the BEST! They worked so hard to get me the best possible deal I could imagine! I'm So impressed and Mike and the rest of the Pre-owned sales team are the BEST! They worked so hard to get me the best possible deal I could imagine! I'm So impressed and completely satisfied with the level of dedication and honesty they have shown! There was no way id be as happy as I am in my new car without them! More

Waste of time I contacted them to set up a test drive of a vehicle and had an appointment made for the next day. I tried to show someone the listing that afternoon I contacted them to set up a test drive of a vehicle and had an appointment made for the next day. I tried to show someone the listing that afternoon - maybe three hours after setting up the test drive and the listing had been removed because the car had been sold. After sending texts, a chat, and calling, I finally found out the vehicle had been sold on two days prior. Thank goodness I tried to show the listing to someone or I would have wasted over an hour driving up there to see a car that they no longer had. They asked me if there was anything else I was interested in seeing - no. I really don't want to give business to people that don't even know what they have in stock. I can only assume they thought they would get me in the door for this 'test drive' and then I would look at something else they have and buy that instead. More

Purchase Ok, Service is Miserable The purchase of my second Accord went as well as any car transaction. I tried to phone for my first oil change appointment and failed to get through The purchase of my second Accord went as well as any car transaction. I tried to phone for my first oil change appointment and failed to get through on all 4 phone numbers listed. All menu choices took me to a message that said "the call cannot be completed". I await a call back after sending a contact form via the website. My recently traded in Accord needed airbag attention due to the recall. I left it for about 6 hours as they said it would take that long. Upon returning, they said they only did one side and would so the other the next day. I asked for a loaner and was told to rent a car and they would reimburse me. I chose to drive it back the next day. I waited almost 2 hours for their ONE courtesy vehicle to pick me up where they dropped me. Sales OK, service department, IMO sucks. More

My third Honda This is my third car I bought from Bel Air Honda and each time JR has been my sales person. The first time it was by chance I got JR but the second an This is my third car I bought from Bel Air Honda and each time JR has been my sales person. The first time it was by chance I got JR but the second and now third time it was by choice I asked for JR. If you want a great car and a salesperson you can trust go to Bel Air Honda and ask for JR!! More

Sales experience JR and the Sales leadership at Bel Air Honda are extremely professional and willing to take the time to understand your needs. They're extremely comp JR and the Sales leadership at Bel Air Honda are extremely professional and willing to take the time to understand your needs. They're extremely competitive with pricing in the Honda market and go the extra mile to make a deal favorable for both parties. Regards, Mr. Murajda More

STAY AWAY from the used car department!! I bought a 2007 Bmw 530xi fron the used car department on November 28th. Car had 110,000 miles, clean carfax, seemed to be in great condition. I admit I bought a 2007 Bmw 530xi fron the used car department on November 28th. Car had 110,000 miles, clean carfax, seemed to be in great condition. I admit I did not inspect the car 100% because I heard it was a good dealership and trusted them. It was raining and was dark at the time that I bought the car. I did get to see it under lights when the salesman pulled it up for me. Didnt notice anything that would turn me away. I did purchase the car that night for $10,200 cash off the lot with tax and tags included. The next day I noticed that the windshield wipers needed replaced and the sunroof did not close after being opened so I called the dealership and they asked me to bring it up to take a look at it and so they could try and fix the problem. They replaced the wipers no problem then told me that they would not fix the sunroof that I would have to pay $290 for parts from Bmw and that they would then fix it. I was told that I got the car for a "deal" and that they would be losing money by paying for the parts. The salesman Mike Logsdon could see how frustrated I was so went to talk to the managers again. He came back and said they would split the cost with me for the parts. I still didnt think it was right so Mike Logsdon went and talked to a different manager whom finally agreed to fix the sunroof at zero cost to me. Came back that weekend after parts came in and had it fixed, also told the salesman that the car had been smoking out of the grill. I was told it was probably fron the rain hitting the hot radiator. A few days had passed and it had finally stopped raining, and I noticed the whole passenger side had been repainted. I could only tell this after the weather had cleared up. The manager said I could trade into something else but no refunds. There was nothing on the lot I liked at my price range so I decided to stay in the Bmw. That same day I noticed the car smoking from the radiator, and it was not raining. Also noticed a puddle of oil under the car as well as bad vibrations down the highway coming back home from the dealer (first time driven on highway,usually take bel air rd all the way home). I called the dealer the next day and informed them of the problems I was having. They asked me to bring it into service for them to look at. Took the 45 minute drive back to the dealership to drop the car off that day. The next day the service writer called me and left a voice mail on my phone saying "we gave your car a look and contacted used car manager Mike Dowdy to see if he would cover the repairs but he has refused to cover these and is saying that you bought a 9 year old car with 100,000 miles " then went on to tell me again that they refused to cover the repairs. I had a conversation with Mike Dowdy over the phone and he told me the oil leak, bad vibrations and other problems I am having are normal for a car this old then went on to tell me this is why he would never buy a Bmw. I also asked him if I bought all the parts to fix the problems if they would do the work, and he refused to do that as well. I now have a $5800.00 repair bill with Bmw to replace an oil pan, oil pan gasket, front axle, and reseal a front windshield that leaks. Yes I did buy a 9 year old car with 110,000 miles but I COULD HAVE bought the same car with these problems for a lot less from someone else. You go to a dealer to avoid things like this, so you feel safe with your purchase. I wish I would have gone to a different dealership. Now I am forced to dump a ton of money into this car or take a huge loss and sell it for cheap. THANK YOU FOR THE WONDERFUL EXPERIENCE BEL AIR HONDA! I have bought numerous used cars from numerous dealerships and have NEVER had a problem like this. I will be filing a complaint with the BBB as well as typing a review on google. More

Satisfied customer Great service! Dealership worked with our budget to obtain a Honda . Dennis gave us multiple options and ideas. No pressure sales, and when we decided Great service! Dealership worked with our budget to obtain a Honda . Dennis gave us multiple options and ideas. No pressure sales, and when we decided to purchase our salesman even came in on his normal day off! Highly recommended More

New car I just leased a new Pilot and the service was superb. Everything was handled online and great attention was given to what I needed. I will now use th I just leased a new Pilot and the service was superb. Everything was handled online and great attention was given to what I needed. I will now use them for all my leasing needs for my fleet. More

Initial interaction great - got worse at the time went on Helped my daughter buy a 2015 Honda Civic LX. Our experience with internet sales manager (Rick Mills) and first salesperson (Mike Logsdon) was great Helped my daughter buy a 2015 Honda Civic LX. Our experience with internet sales manager (Rick Mills) and first salesperson (Mike Logsdon) was great - went on a Monday night and things were smooth. On day we went to purchase, a Saturday - we got shifted to different sales person, who wasn't so great. He wanted us to commit to the deal before we were told that my daughter qualified for the 0.9% financing. After agreeing to purchase, we waited for more than 2 hours to speak with the closing person. Of course, we were the cause of the two hour wait as we wanted to make sure sure she had proper insurance and financing before proceeding with the deal. We were told that we had a 30 minute wait. Eventually, I had to ask when they were going to see us or we might have waited longer. Then the closing person tried to sell us the additional warranty information resulting in the car payments going from $292 to over $1700 per month,, did not let us review the product (we could have reviewed while waiting two hours) and in the end, he misrepresented the product (as confimred by the sales manager). We are still not sure that we got the interior and exterior protection installed (although they said that we did based on a very confusing discussion). Then the salesperson did not even help set up the car as we needed to leave to make an appointment in Baltimore - again not sure why we could not have done this while waiting for more than two hours. We spoke with the the sales manager and general manager who really did not seem to care about us, even though we more than likely will be in the marker for three new cars in the near future. In fact, they said that we were wrong and everything was our fault. In the end, we missed our late day appointment. Overall, the four and one half time from when we said yes to when we left was extremely painful. So my rating would be five stars for Rick Mills and Mike Logsdon and zero stars for the second sales person, closing person, sales manager and general manager. More

Friendly, no pressure, knowledgeable and honest Just bought a preowned Acura from BelAir Honda and had a great experience! Mike Logsdon and the staff were great to deal with! They were extremely pat Just bought a preowned Acura from BelAir Honda and had a great experience! Mike Logsdon and the staff were great to deal with! They were extremely patient and helpful as I tried to decide what car I wanted. No pressure. Nothing but good, honest help. Mike knew his stuff and was easy to work with. They worked with my schedule and made the process quick and seamless. I would recommend them to anyone looking for a good, preowned car. They also gave me a great deal. Thank you BA Honda, I will be back! Mike, thank you for your hard work! More