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Heritage Ford - Service Center

South Burlington, VT

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369 Reviews

369 Reviews of Heritage Ford - Service Center

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June 19, 2019

I’ve had great service here I’ve been coming to Heritage for years and their team provides great service. I feel my car is really properly taken care of, and usually pretty quick More

by sbcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the names but I’ve had all of the service representatives at different times and all are very helpful., Mike LeClerc, Shawn Clifford, Ryan Morriseau
Jun 28, 2019 -

Heritage Ford responded

It's wonderful that you've received such excellent service from our team! We appreciate you sharing your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 13, 2019

Positive, friendly, thorough Always a good experience working with Heritage Ford! I always go back to them and wouldn't take my vehicle anywhere else. Thanks guys, always a pleas More

by FordCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LeClerc, Shawn Clifford, Ryan Morriseau
Jun 28, 2019 -

Heritage Ford responded

That's so nice to hear! Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 05, 2019

Personable, competent, efficient Bing, bam, boom. Got me in and got me serviced. Sent me a text when they were done and got me out of there. What more could you want?! More

by Hollysgore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 11, 2019 -

Heritage Ford responded

Holly, That's great to hear! Glad you enjoyed working with our service team. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 31, 2019

Quick and easy Had a recall on my Ford f-150 was in and out around hour and everyone was very friendly and committed to quality customer services!!! More

by Tom,F-150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LeClerc, Shawn Clifford, Ryan Morriseau
May 31, 2019 -

Heritage Ford responded

Tom, It's fantastic that you received such excellent service from our team! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 25, 2019

Collision Repaired Friendly customer service. Clear explanations of process. Effective liaison with insurance. Smooth intake of vehicle. Prompt repair ahead of schedule. More

by Wgrass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth, Cassie
May 31, 2019 -

Heritage Ford responded

What a nice review! It's wonderful that our Collision Center provided such a thorough, excellent experience. Thank you for taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 23, 2019

Service Review Very pleased with our recent service experience at Ford, especially with Shawn. He was very honest and didn't push us to replace parts that would stil More

by Kelly126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 31, 2019 -

Heritage Ford responded

Kelly, Glad you've enjoyed working with Shawn and the rest of our Ford service team! It's fantastic that you received such excellent advice, as well. Thank you for posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 07, 2019

Best Service I can't say enough good things about Heritage Ford service. They are fast, courteous, and on point with service. I was delighted. Thank you. More

by Cyndi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 16, 2019 -

Heritage Ford responded

Cyndi, That is wonderful! Thank you for posting. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 04, 2019

Great service Regular service appointment today to get oil change and inspection done. Friendly and timely as usual. No issues. Good service and will be back again. More

by cgary19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 16, 2019 -

Heritage Ford responded

Glad your visit went so smoothly. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 01, 2019

Good service absolutely terrible shuttle service The service was great but the shuttle was absolutely terrible. I was told it was going to be 15 mins late it ended up almost an hour. Then we left in More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
May 03, 2019 -

Heritage Ford responded

Dan, Glad to learn that you had a great experience with our service team. I apologize for the issues with our shuttle. What you described is not typical. One of our drivers left without notice recently. As you can imagine, this resulted in delays. If you would like to discuss this further, please feel free to contact me directly at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 27, 2019

2012 ford Super Duty repairs Great service called on a Tuesday they got right in order the parts and had it back early the next week . 2nd time I used the dealer both time great More

by 52 Ford rat rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2019 -

Heritage Ford responded

Thanks for posting! Glad everything went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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