Heritage Ford - Service Center

Did a great job on my state inspection I got a free state inspection coupon so I took my Chevy to this dealership and the guys in the service department did a great job very efficient I wo I got a free state inspection coupon so I took my Chevy to this dealership and the guys in the service department did a great job very efficient I wouldn’t hesitate to go back for other work More

Great service Kyle was super helpful and took care of a lot of extras going on with my truck. Everyone is very friendly and I felt comfortable asking plenty of ques Kyle was super helpful and took care of a lot of extras going on with my truck. Everyone is very friendly and I felt comfortable asking plenty of questions! The car i was able to loan worked out great. More

Took a while to fix my truck but they did a thorough job. My vehicle was hit on the door as I was exiting after parked. It was a complicated repair and took almost a month with a lot of follow up calls My vehicle was hit on the door as I was exiting after parked. It was a complicated repair and took almost a month with a lot of follow up calls More

Exceptional dealership All personnel I’ve ever encountered were consistently helpful and concerned that I understood completely what my vehicle needed. The personnel were al All personnel I’ve ever encountered were consistently helpful and concerned that I understood completely what my vehicle needed. The personnel were also clearly concerned with my requirements. There was a high skill level and knowledge of the systems required to achieve exceptional customer service. More

Shawn went above and beyond Shawn helped me with every question and took care of everything I asked and things I didn't ask for very helpful and courteous employee Shawn helped me with every question and took care of everything I asked and things I didn't ask for very helpful and courteous employee More

Worst service center for timely maintenance This service center continues to disappoint. For the second time I scheduled an appointment and my truck wasn’t ready because they ran out of time. Wh This service center continues to disappoint. For the second time I scheduled an appointment and my truck wasn’t ready because they ran out of time. Whoever is in charge of scheduling should not be allowed to continue. Since they are the only ford service center around they know that they don’t need good costumer service and they take advantage of that. Also they are the first ford service center I have visited that doesn’t accept the ford credit card that I git while stationed in Michigan. More

Outstanding customer service! I have had the pleasure of working with Shawn Clifford for a few years now. I am always greeted with a smile, and given an accurate time expectation I have had the pleasure of working with Shawn Clifford for a few years now. I am always greeted with a smile, and given an accurate time expectation for the work to be done. Shawn has always treated me fairly and explained everything in detail for me. Five stars all the way!!! More

Actuator Switch Repair Issue was diagnosed as an actuator Switch located BEHIND the dashboard. Entire dashboard had to be removed and replaced. Truck looks like no one ev Issue was diagnosed as an actuator Switch located BEHIND the dashboard. Entire dashboard had to be removed and replaced. Truck looks like no one ever touched it and the new switches are working GREAT. Heritage Ford diagnosed the problem, ordered the parts and completed the repair in a very timely manner. No issues at all from my end. Thanks so much !! More

Clearing up my alignment A good service visit to address a pull to the left in my steering wheel...dropped off just after 8 and it was ready at 10:30, when I returned! A good service visit to address a pull to the left in my steering wheel...dropped off just after 8 and it was ready at 10:30, when I returned! More

Excellent service, every time. Heritage Ford service advisors are top notch. I've worked with Gary Graham for years(I've owned a Ford vehicle since 2004) and he always goes the ext Heritage Ford service advisors are top notch. I've worked with Gary Graham for years(I've owned a Ford vehicle since 2004) and he always goes the extra mile to get the job done right. I was in recently for an inspection and had the opportunity to work with Ryan M. My Explorer didn't initially pass and I got the same outstanding service from Ryan. Your service staff are a big reason that I'm a Ford owner. Thanks, Guys! More