Heritage Ford - Service Center

Efficient I was taken care of quickly and told what would be done, and the cost before getting started. Wait time was a little less than two hours. I was taken care of quickly and told what would be done, and the cost before getting started. Wait time was a little less than two hours. More

Robby was awesome! I had my truck in for service and was contemplating of trading my truck in for the aluminum 150, so I walked into showroom, and Robby greeted me. He w I had my truck in for service and was contemplating of trading my truck in for the aluminum 150, so I walked into showroom, and Robby greeted me. He was professional, knew very well of the product I was seeking! It was because of him I decided to trade my truck in that day. I asked Robby if with the trade and the money they were giving me for my old truck if I could receive a sprayed bed liner and the same tri fold cover for the back, he went to talk with his manager and Mike the manager came to me without Robby present and said yes, I asked if it would be the same cover I had on my old truck Mike said yes. Long story short the bed liner arrives at my home expecting me to put the cover on! I called Mike he did not return my call Robby called me! Again he was so professional! When my husband came home from work he said it is not the same cover! So, my husband went in this am in again Robby, fixed all and I will be receiving what I was told I would get for a cover! He is excellent!!! More

Excellent Service I live in FL and purchased a new F150 at a local dealer there and within a week drove the truck to VT to spend the summer season. I found a problem wi I live in FL and purchased a new F150 at a local dealer there and within a week drove the truck to VT to spend the summer season. I found a problem with the trucks trailer plug and called the selling dealer,no luck, called the Ford helpline, no luck, called a dealer near me in VT, no luck. Heritage Ford was recommended by a friend, so I took the truck in.( 100+ miles round trip ) Very long story short, Service adviser Shawn Clifford and Heritage employees won my problem and as a result it was found that the selling dealer neglected to install a brake relay and fuse. It was not Heritages problem, but they took care of it. Having had no luck with my initial inquires,, fair to say I wasn't happy with Ford. Heritages service restored my faith in Ford, and they deserve a pat on the back. More

They believe keeping a customer waiting for 2 weeks before they can get a car in is good service. Solution- Sorry. That's what we can offer. before they can get a car in is good service. Solution- Sorry. That's what we can offer. More

Had an issue with my 2012 Ford Explorer with both the transmission and brakes. Brian made sure that all repairs were covered under warranty. Very thankful for the exceptional service received. All was re transmission and brakes. Brian made sure that all repairs were covered under warranty. Very thankful for the exceptional service received. All was repaired in a timely manner and the vehicle was again running like new. More

The attention to detail and friendliness of the service staff was excellent. State inspection and service was done in a very timely manner! Very service minded and very professional treatment. I felt ve staff was excellent. State inspection and service was done in a very timely manner! Very service minded and very professional treatment. I felt very comfortable that the work was done very well. More

I brought my truck to the HERITAGE COLLISION CENTER for repairs following a bad traffic accident. In working with, both Mike King and Derrick Van Zyl, on the overwhelming task of repairing my vehicle, I re repairs following a bad traffic accident. In working with, both Mike King and Derrick Van Zyl, on the overwhelming task of repairing my vehicle, I realized that I had made the right decision. Their vigilant attention to detail, exceptional customer skills, and the overall quiet confidence they exuded reassured me time and time again that my truck would soon be "re-newed". The staff was no different in their level of competency: you always got feeling that everyone was on the same page - in knowing who you were, and at what stage your vehicle was at. My truck was returned to me in immaculate condition, and all of the damages restored flawlessly. More

I was very pleased with the treatment and service we received from Brian LaRoche on our first service appointment for our new Ford Fusion. He was very easy to talk with and was able to complete our ser received from Brian LaRoche on our first service appointment for our new Ford Fusion. He was very easy to talk with and was able to complete our service in a very short period of time while we waited in the customer lounge. I would definitely recommend Heritage Ford for their high commitment to service and I would especially give kudos to Brian. More