Heritage Ford - Service Center

Second to none! As always, service and quality second to none at Heritage Ford Service. Mike and the crew never cease to amaze at the lengths they will go for custome As always, service and quality second to none at Heritage Ford Service. Mike and the crew never cease to amaze at the lengths they will go for customer satisfaction. Thanks for another job well done! More

Outstanding Customer Service Katie was my customer rep for service I had done on my truck. She went above and beyond to make sure the experience I had with the service team was e Katie was my customer rep for service I had done on my truck. She went above and beyond to make sure the experience I had with the service team was exceptional. She contacted me when she told me she would and any update she found out on my truck was relayed in a prompt and courteous manner. Keep up the great work Katie! I cannot comment on the price due to my ESP covered the repairs. More

Great service again! This trip was quick when it came to updating the airbag recall. Everything explained in a way that was totally understood. No problem coming back in This trip was quick when it came to updating the airbag recall. Everything explained in a way that was totally understood. No problem coming back in when recall parts are available. More

Excellent Service This is the first time I have been to Heritage, having recently purchased a used 2012 Ford Fiesta. The car was up for a couple of recalls, so I contac This is the first time I have been to Heritage, having recently purchased a used 2012 Ford Fiesta. The car was up for a couple of recalls, so I contacted Heritage and scheduled an appoint (on the wrong day, according to my wife). My wife then called and rescheduled. I brought the car in to be there ALL DAY and Heritage made $0 dollars from me for a series of lengthy replacements and repairs. They even went over the vehicle in an inspection process and found NOTHING of concern. Well they could not have been more courteous and professional had I been there to purchase a Ford F-250 Quad Cab. I would recommend this dealership to EVERYONE. Great job ... and thank you! More

State inspection Complimentary state inspection for new vehicle. Uneventful experience with shuttle service at the end of the day. Nothing negative to report. Easy to Complimentary state inspection for new vehicle. Uneventful experience with shuttle service at the end of the day. Nothing negative to report. Easy to schedule and drop off. More

Heritage visit Very satisfied with recent visit for auto warranty work, from service personal to tech, that explained what the actual problem was, and performed ne Very satisfied with recent visit for auto warranty work, from service personal to tech, that explained what the actual problem was, and performed needed work on convertible top. More

very pleasant I had to have my tranmission repaired and Shawn the service writer kept me informed which was great.He also manged to get my electric rear window repl I had to have my tranmission repaired and Shawn the service writer kept me informed which was great.He also manged to get my electric rear window replaced during the same trip which was really appreciated. More

Always go the extra mile for the customer They always go out of their way to make sure the customer is satisfied both in buying the vehicle and servicing it. I've purchased 5 cars from Heritag They always go out of their way to make sure the customer is satisfied both in buying the vehicle and servicing it. I've purchased 5 cars from Heritage More

Service above and beyond the call of duty I'm a double Sr. Citizen (3/4 Century + 8) and drove our Ford Escape until a serpentine belt came flying out from under the card. It was time. Herit I'm a double Sr. Citizen (3/4 Century + 8) and drove our Ford Escape until a serpentine belt came flying out from under the card. It was time. Heritage was visited and Katie was there to insure we were well taken care of. Such a dilemma, but her advice, encouragement, was the right cure - Katie went over options and connected us into a new technology that I was very familiar with when I was employed in research. Katie has that soft, needed help when things seem are 'at the end of the rope.' Katie carefully explains the options because she is well studied in the service end of the business. Not a "soft" sell, but a careful examination of situations - sort of a 'this is what I would do in this situation.- "Realistic!' is the right word. By the way folks, seriously consider the Ford CMAX Hybrid - it's a Global Warming killer!!! More

Quick and Painless The quick drop off is very nice. I love the comfortable/bright waiting area. They said 1 hour and it was 1 hour! Great Job!! Thank You! The quick drop off is very nice. I love the comfortable/bright waiting area. They said 1 hour and it was 1 hour! Great Job!! Thank You! More