Heritage Ford - Service Center

Routine oil change, etc Process was as stated and completed in reasonable amount of time. I am satisfied with work and service. I will go back again. Thank you. Process was as stated and completed in reasonable amount of time. I am satisfied with work and service. I will go back again. Thank you. More

Always happy with service I bought my Fusion in April 2016 and have had it back in for regular maintenance three times now. I have always had a very good experience with them. I bought my Fusion in April 2016 and have had it back in for regular maintenance three times now. I have always had a very good experience with them. Always friendly and helpful. More

PLEASANTLY SURPRISED I BOUGHT A FORD FLEX AND THE POURCHASING PROCESS WAS SMOOTH AND PROFESSIONAL. MORE IMPORTNATLY, ALL OF MY EXPERIENCES WITH TEH SERVICE DEPARTMETN HAV I BOUGHT A FORD FLEX AND THE POURCHASING PROCESS WAS SMOOTH AND PROFESSIONAL. MORE IMPORTNATLY, ALL OF MY EXPERIENCES WITH TEH SERVICE DEPARTMETN HAVE BEEN POSITIVE AND EFFECTIVE. I REALLY DIDN'T EXPECT THE EXPERIENCE I HAVE RECEIVED AND THIS WAS MY 1ST BUT WON'T BE MY LAST HERITAGE VEHICLE. PS ON MY LAST VISIT I WAS VERRRRY IMPRESSED WHEN LOOKING AT MY CAR ON TEH LIFT WITH A TECH AND ANOTHER TECH CAME UP TO ME AND DEMONSTRATED HIS PRIDE IN HIS WORK BY ASKING MY HOW HIS REPAIR FROM A FEW MONTHS EARLIER WAS HOLDING UP. More

Recurring engine problem Ryan took care of it in a very professional and friendly manner. He worked with me on my schedule not his. Highly recommend Heritage Service Ryan took care of it in a very professional and friendly manner. He worked with me on my schedule not his. Highly recommend Heritage Service More

Quick service Gary Graham is a true asset to your dealership. I see Gary perhaps twice a year and he always remembers my name. He is extremely knowledgeable about Gary Graham is a true asset to your dealership. I see Gary perhaps twice a year and he always remembers my name. He is extremely knowledgeable about my vehicle and so very pleasant to work with. I truly hope his supervisor reads this! Chris Thrane South Burlington More

Very Competent, Patient and Knowledgeable While our visit was for a routine service, there were many questions that I had pertaining to the new truck we had purchased. Katie was patient and w While our visit was for a routine service, there were many questions that I had pertaining to the new truck we had purchased. Katie was patient and walked us through the answers in a way that we could learn. Heartfelt thanks to her and to Kevin who was the sales person. More

New tires installed Always good service at heritage ford. Comfortable lounge with wifi and free and fresh coffee, as well as a shuttle with a friendly driver if you so c Always good service at heritage ford. Comfortable lounge with wifi and free and fresh coffee, as well as a shuttle with a friendly driver if you so choose. Turn around was quick I. Totally a positive experience. . More

Great! Great experience. The folks at heritage Ford could not have treated me better. My car was completed on time and with high quality. I look forward to r Great experience. The folks at heritage Ford could not have treated me better. My car was completed on time and with high quality. I look forward to referring others to Heritage Ford in the future More

Service is awful So many issues to list so I'll list a few, vehicle was never touched/looked at even if you had an appointment, forgetting to put necessary bolts and f So many issues to list so I'll list a few, vehicle was never touched/looked at even if you had an appointment, forgetting to put necessary bolts and fuses/sensors back in the car, and saying they have done something when they had not. I recommend avoiding at all cost. I feel bad for sales as you lose loyal customers if the service is bad. We had a great sales experience, service is severally lacking. I would not recommend anyone to get their vehicle serviced here. I am not the first to say this either as I know many who have said the same thing when I have shared my experiences with them. This dealership has lost us as a customer. I hope the General Sales Manager sees this so they know where they are losing customers and why. It is due to service. More

Service Easy to set up an appointment. On day of appointment, it was easy to drop off my vehicle and service was completed quickly. Very friendly staff. Easy to set up an appointment. On day of appointment, it was easy to drop off my vehicle and service was completed quickly. Very friendly staff. More