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Heritage Ford - Service Center

South Burlington, VT

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369 Reviews

369 Reviews of Heritage Ford - Service Center

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May 09, 2017

Great customer service In light of several set backs in parts availability and timing the service team made sure I was provided a rental vehicle and helped make up for the i More

by HeritageCustVt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2017 -

Heritage Ford responded

It's excellent to learn that the service department made every effort to reduce the disruption that the parts delay caused. We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 09, 2017

Excellent service! Very pleasant and attentive service department that performed the service and inspection on our vehicle. Definitely attentive to customer needs and c More

by dicicco1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford, Katie Smith
May 10, 2017 -

Heritage Ford responded

Thank you for sharing your experience on Dealer Rater! Sounds like you received top notch service from Shawn, Katie and the rest of the service team. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 09, 2017

always very thorough and pleasant to work with I have always had a good experience dealing with Heritage ford this is the first time with the collision center very satisfied they are always ver More

by joan6604
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jen stuttard and others at the colosion center
May 10, 2017 -

Heritage Ford responded

We appreciate you taking the time to review our Collision Center. Glad that the service you received there was fantastic. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 06, 2017

Thanks Again for the Service It's a real pleasure to bring our cars in for Service. I am always confident that thorough job will be done to keep our vehicles operating in great s More

by Rich Hayes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford, Katie Smith
May 08, 2017 -

Heritage Ford responded

Rich, We appreciate you taking the time to post. It's fantastic that you have had consistently top notch experiences at our service department. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 03, 2017

Routine Service As always, completed promptly and the service was done well. I'm picky about my car and the technicians at Heritage always take good care of it. Com More

by ebrigm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2017 -

Heritage Ford responded

Thank you for your kind words about the Heritage Ford service department! I'm happy to hear that Gary and the rest of the team provide you with top notch service. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 30, 2017

Tech Deserves a Thank You Shawn was clear in the procedure and accurate time estimate for my maintenance check up and related services. He was pleasant, professional and polit More

by Joan26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford, Shawn Clifford
May 01, 2017 -

Heritage Ford responded

Joan, That is fantastic to hear! We appreciate this very nice review of Shawn. Glad he and the tech who worked on your car made your service visit stellar. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 29, 2017

Friendly Service Gary was very friendly and thorough. I appreciated that he added in an exterior wash of the car with no extra charge. Great value all around. More

by marknash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2017 -

Heritage Ford responded

Mark, Thank you for the kind words about Gary. Glad to hear he made your visit to our service department a great one. We appreciate you choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 14, 2017

Service I go to heritage Ford as I know they keep up with the latest recalls and problems with models that I own and I have always had good service here. More

by Heritage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Apr 17, 2017 -

Heritage Ford responded

It's fantastic that you have received top notch service from our service department! Thank you for choosing Heritage Ford. We appreciate you taking the time to post on Dealer Rater. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 31, 2017

Very good It's always a pleasure dealing with Gary. He truly cares about customer needs. Gary listens and immediately takes care of the issue. It would be nic More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Morriseau
Apr 03, 2017 -

Heritage Ford responded

Kathy, Thank you for your kind works about Gary! I'm glad that he has made your visit to our service department so stellar. We appreciate you taking the time to share your thoughts. Nora Krom Customer Relations Specialist Heritage Automotive Group

March 04, 2017

Always a pleasant experience. Staff is always friendly and cooperative. They have gone above and beyond for me. I had to have my engine replaced last year due to faulty work done b More

by Luisescar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Mar 06, 2017 -

Heritage Ford responded

It's fantastic that Shawn was so helpful in getting your new engine paid for. I'm also very glad to hear that you have received consistently great service at the Heritage Ford service department. We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

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