Heritage Ford - Service Center

Routine Service, I don't think so This was the first service visit for our 2017 Ford Escape, routine. Routine as in normal, oil change and tire rotation- regular stuff. What wasn't nea This was the first service visit for our 2017 Ford Escape, routine. Routine as in normal, oil change and tire rotation- regular stuff. What wasn't near routine was the personal service provided by Service Rep. Katherine Smith. Katie started with a genuine cheerful greeting. She took the time to ask questions, offer information, and provide follow-up information. She KNOWS her stuff. Katie noticed very small spots (we hadn't noticed) on the driver's side body, she attributed to possible small rocks (we live in VT, some roads aren't paved). Katie asked if we'd taken advantage of the coupon in our purchase packet for touch-up paint, we hadn't (who knew?- Well, Katie did!). Katie made sure any questions we had, or might have, all we need do is ask. Phone call, text, email- she'd help us out. Her attention to detail and follow-through is impressive. After the check-in on the Escape was finished, I asked who I might ask about information on an extended warranty for my 2015 F-150. Turned out I was already talking to her. She supplied print-outs and brochures, asked and answered questions- I got a ton of good information that was geared to my situation and needs. Thanks to Katie's straight forward and honest advice, I think I'll pick-up versions of both the Maintenance and Care plans. Simply put, people like Service Rep. Katherine Smith are one of the big reasons we came back to Heritage Ford to purchase the Escape. She makes a difference. Stephen Moore, 2015 F-150 Lori Dow-Moore, 2017 Escape More

Vehicle overheating My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed t My vehicle overheated and when I called the service center for help Katherine was awesome! From getting my vehicle towed to picking it up when fixed the experience was great! It was such a relief to deal with the friendly knowledgeable staff! Thank you for taking such great care of me! More

Emergency service Work truck put back in service quickly. Appreciated. Parts in stock. Analysis quick repair quick complete on time. Time table kept up to date. Shuttle Work truck put back in service quickly. Appreciated. Parts in stock. Analysis quick repair quick complete on time. Time table kept up to date. Shuttle service convenient. More

Great people to deal with! I went to this dealership because of my sister. I really wasn't sure what I was looking for but went to see what they had. I dealt with David G. and I went to this dealership because of my sister. I really wasn't sure what I was looking for but went to see what they had. I dealt with David G. and test drove a Taurus first, because I had one many years ago and loved it, but it didn't have the options that I was looking for. Once I did that he said that there was a Ford Fusion Platinum on the showroom floor that had everything I was looking for in it. I test drove another Fusion that night and liked it and called him the next day and told him I would take it. I went back and picked it up that night. The only thing I requested was a current inspection sticker, so that is why I went back, Everyone is great to deal with More

Helpful - reliable Katherine is extremly helpfuland follows up when she says she will. She provides clear full description of the work performed. Is cheerful and easy to Katherine is extremly helpfuland follows up when she says she will. She provides clear full description of the work performed. Is cheerful and easy to talk to. More

Great 1st oil change for my 2017 Escape My new Escape was up on it's first oil change, Heritage emailed me a coupon, scheduling was easy, they performed the service quickly and got me on my My new Escape was up on it's first oil change, Heritage emailed me a coupon, scheduling was easy, they performed the service quickly and got me on my way. Everybody I worked with was friendly to me and they were also dog friendly. More

Great customer service! Kyle in Sales, and Katherine and Gary in Services are very friendly, responsive and knowledgeable. My truck's maintenance appointment was quick and on Kyle in Sales, and Katherine and Gary in Services are very friendly, responsive and knowledgeable. My truck's maintenance appointment was quick and on point. Thank you. More

Safety Inspection & routine service done in a timely manner Katie is friendly, knowledgeable, and helpful! When asked a question directly or indirectly related to the service or situation, she immediately resp Katie is friendly, knowledgeable, and helpful! When asked a question directly or indirectly related to the service or situation, she immediately responds and gets the ball rolling. Many thanks for her effort! More

Excellent service As always, Heritage Ford has treated me very well in all my service needs. I came in this time for an oil change & tire rotation. I was in & out wit As always, Heritage Ford has treated me very well in all my service needs. I came in this time for an oil change & tire rotation. I was in & out within 45 minutes. More

First service on new vehicle No ussues went smoothly only issues was leaking oil pan which did not make me happy but was covered under warranty . Still it is time away from work No ussues went smoothly only issues was leaking oil pan which did not make me happy but was covered under warranty . Still it is time away from work to get fixed More