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Heritage Ford - Service Center

South Burlington, VT

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369 Reviews

369 Reviews of Heritage Ford - Service Center

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September 28, 2017

Best dealership and service center around Amazing service, timely, efficient and thorough. Amazing manager, Mike LeClerc, super accommodative and reliable. Highly recommend sales and service d More

by fusionbaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dowd, Mike LeClerc
Sep 28, 2017 -

Heritage Ford responded

That's wonderful to hear! It's fantastic that you have received top notch service from both sales and service. We appreciate the recommendation! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 19, 2017

Fast customer service The costumer service is quick and when I left the vehicle for service I told them I needed it completed by a specific time and they met my deadline. G More

by Norman J Thibault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2017 -

Heritage Ford responded

Norman, That's great to hear! Glad you liked working with Gary. Thank you for sharing your thoughts. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 17, 2017

Excellent Friendly, fast, clear communicator. The cost was worth my service agreement. Comfortable waiting area...Shawn checked in with me and let me know abo More

by sbwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Sep 18, 2017 -

Heritage Ford responded

I'm very glad to hear that you enjoyed working with Shawn in our service department! We appreciate you taking the time to share your thoughts. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 12, 2017

Great service Once again I had a great experience and the customer service was excellent. The service department no matter who I deal with is professional and cour More

by AdamC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2017 -

Heritage Ford responded

Adam, Glad to hear that Gary and the rest of the service team made sure your visit went smoothly! We appreciate you posting. Thank you for choosing Heritage Ford. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 09, 2017

Unexpected need for service Katie was very professional and great to work with. Work was completed in a timely manner and Katie was helpful in explaining the work that was done. More

by Karen56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Smith
Sep 11, 2017 -

Heritage Ford responded

Karen, Thank you for posting. I'm glad you enjoyed working with Katie. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 08, 2017

outstanding Service I found service advisor Katherine Smith and technician Sean Beloin to be extremely professional. Additionally, I’ve been telling friends of the VIP l More

by Redd 295
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean Beloin, Katie Smith
Sep 11, 2017 -

Heritage Ford responded

Redd, It's fantastic that Katie and Sean provided such a top notch visit to our service department! We appreciate the recommendations. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 07, 2017

Ford F250 Gary continues to provide the service to our fleet while minimizing down time. Thanks Gary for all you do for us. Keep up the good Work! More

by Restor8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2017 -

Heritage Ford responded

Thank you for your kind words about Gary! It's fantastic that he has been so helpful in keeping your fleet running smoothly. We appreciate the review! Nora Krom Customer Relations Specialist Heritage Automotive Group

September 02, 2017

Great service Say what you will about Ford vehicles (I have a few negative comments in that department), Heritage Ford is staffed by some of the friendliest most ac More

by dmvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Connors, Dave Sturgeon, Katie Smith
Sep 05, 2017 -

Heritage Ford responded

Thank you for your kind words about our staff! They work hard to make sure our customers' experiences are as excellent as possible, even when there are trick issues with their vehicle. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 02, 2017

Thorough! I received prompt and thorough service. My car was ready within agreed upon time frame. Shawn was available to answer any questions that I had. More

by FordCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Sep 05, 2017 -

Heritage Ford responded

That's great to hear! I'm glad Shawn was helpful. Thank you for sharing your thoughts. Nora Krom Customer Relations Specialist Heritage Automotive Group

September 01, 2017

State Yearly Inspection 1. I really like the policy that Heritage Ford does not charge for state inspection if you bought your vehicle at Heritage. 2. They said that it wo More

by reg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Morriseau
Sep 05, 2017 -

Heritage Ford responded

Thank you for posting! I'm glad everything went well. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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