Heritage Ford - Service Center

quick and painless! Great job, did all I asked and more! On time and very friendly....clean service area and nice and warm on a -20 day! Thank you Heritage.... Great job, did all I asked and more! On time and very friendly....clean service area and nice and warm on a -20 day! Thank you Heritage.... More

Satisfactory Just a good experience. Staff was responsive polite and attentive. Even had the opportunity to speak with the technician that made the repair to the v Just a good experience. Staff was responsive polite and attentive. Even had the opportunity to speak with the technician that made the repair to the vehicle. More

Appointment Made appointment to have two of our trucks body control modules reprogrammed. trucks were done on schedule, we were notified when done and was done o Made appointment to have two of our trucks body control modules reprogrammed. trucks were done on schedule, we were notified when done and was done on time. More

Tire Issues Problem found and fixed. All four new snow tires were found to be not properly balanced as well as improperly inflated. Seems hard to believe a profes Problem found and fixed. All four new snow tires were found to be not properly balanced as well as improperly inflated. Seems hard to believe a professional mechanic would accidentally make such mistakes. More

Car broke down They were great about getting me in on such short notice! Not only that they seemed to really care about getting my car back to me as quickly as possi They were great about getting me in on such short notice! Not only that they seemed to really care about getting my car back to me as quickly as possible. More

Oil change, filter Fast service for oil, filter and checking systems - in and out in one hour as promised. That's why I return to Ford service department. Fast service for oil, filter and checking systems - in and out in one hour as promised. That's why I return to Ford service department. More

shuttle the only down fall was the long wait for the shuttle then the extra long shuttle ride. i had given myself 1/2 hour to get back to work which is plenty the only down fall was the long wait for the shuttle then the extra long shuttle ride. i had given myself 1/2 hour to get back to work which is plenty of time. but instead it took over 1 hour to make a 15 minute trip. More

Oil change We came in for an oil change. We delt with Katie smith. She was amazing. She knew our lives are crazy and fixed our battery terminals so it wasn't a p We came in for an oil change. We delt with Katie smith. She was amazing. She knew our lives are crazy and fixed our battery terminals so it wasn't a problem down the road. Meg More

Oil Change and State Inspection Excellent customer service. Ryan fully explained additional repairs needed to pass the State Inspection. Rotors worn and rusted and brake pad replace Excellent customer service. Ryan fully explained additional repairs needed to pass the State Inspection. Rotors worn and rusted and brake pad replacement. Additional work was still within the time he stated I would wait for the Oil Change and State Inspection. More

Great Dealership and Service Center Bought my car from them last year- which was also a great experience. This time around went with the service center to get an oil change and state ins Bought my car from them last year- which was also a great experience. This time around went with the service center to get an oil change and state inspection done. The customer service team was the best I've ever seen. I left feeling happy, and satisfied. It may not sound like much, but being a young women this is the first place I've taken my car where the people have taken me seriously and respected me, the consumer. I was never made to feel dumb, or swindled into paying for additional services. The oil change took longer than expected, but the way the team took care of things was exceptional. Would recommend to anyone! More