Heritage Ford - Service Center

Great Service Ryan was very to deal with. Work began on my truck very soon after I arrived and was completed in the time frame that Ryan had predicted. Ryan was very to deal with. Work began on my truck very soon after I arrived and was completed in the time frame that Ryan had predicted. More

Nice service department and friendly staff every one went out of their way to make sure I was content and got every thing I needed Created me in their indoor bay and helped find vehicle when every one went out of their way to make sure I was content and got every thing I needed Created me in their indoor bay and helped find vehicle when work was compleated More

Inspection and Maintenance I needed an inspection and a few items repaired. Gay was great to work with, kept me informed of my repairs and was able to get a rental when the rep I needed an inspection and a few items repaired. Gay was great to work with, kept me informed of my repairs and was able to get a rental when the repairs needed to go an extra day. More

Alternator replacement. Unfortunately the 2015 F-450 with the V-10 gas engine and the "snow plow prep" package does not have enough battery/alternator power to run the plow a Unfortunately the 2015 F-450 with the V-10 gas engine and the "snow plow prep" package does not have enough battery/alternator power to run the plow and run the truck. There is no room under the hood to add a second battery as the diesel engine models have that would prevent the electrical drain trouble we have had (dim lights, hesitation backing up, slow wipers and defroster when operating the plow) when the plow was operated. Ford told me they are not responsible for aftermarket equipment, even a snow plow their dealer sold us installed on a new F-450 truck with the snow plow prep package. Heritage worked with us in 2015 to install an aftermarket 270 amp alternator to replace the OEM 175 amp alternator. The aftermarket alternator lasted 3 plow seasons before burning out. We obtained another alternator from the aftermarket co. and Heritage installed it and tested the electrical system. This has corrected the problem. We hope the new alternator lasts longer than the last one. More

Service We had a recall item and the wait time was short. The service was great. We waited for the car to be repaired, and it was completed with in an hour. We had a recall item and the wait time was short. The service was great. We waited for the car to be repaired, and it was completed with in an hour. More

Correction of an earlier problem My car was given a new inspection to correct an inspection error made when the car was leased last year. Service was very friendly and provided on sh My car was given a new inspection to correct an inspection error made when the car was leased last year. Service was very friendly and provided on short notice. More

Basic service done right I have owned several different car makes over the years. This is the first dealer that I have been able to get basic service like an oil change done I have owned several different car makes over the years. This is the first dealer that I have been able to get basic service like an oil change done without an upsell push. I made the appointment online, got the oil change done and picked up the car when it was ready. Other dealerships have always pushed me to do additional work when I get an oil change, not Heritage Ford! More

Excellent Quality work done in a timely manner. Always friendly and competent people in every department. The drive through lane on a rainy day was wonderful. Quality work done in a timely manner. Always friendly and competent people in every department. The drive through lane on a rainy day was wonderful. More

Excellent customer service. The service was excellent and really took consideration for my needs while I,went to,get movies. Nice to know I can count on Heritage. The service was excellent and really took consideration for my needs while I,went to,get movies. Nice to know I can count on Heritage. More

Quick and excellent service I showed up about 20 minutes late for my appointment and they still got me checked in quickly. In addition the inspection was done for free. I showed up about 20 minutes late for my appointment and they still got me checked in quickly. In addition the inspection was done for free. More