Heritage Ford - Service Center

Inspection and routine service Seth met me at my car door and was professional and personable. It took only a few moments to check in and shortly after a cup of coffee in the custom Seth met me at my car door and was professional and personable. It took only a few moments to check in and shortly after a cup of coffee in the customer waiting room and a friendly chat with our salesperson (he remembered names), I was on my way. This is a first class dealership, from sales to service I've never had anything other than top quality interactions. And that's why we returned to buy a second vehicle. More

Routine maintenance and inspection. Work completed very close to estimated time, also very comfortable waiting area. Was able to drop off car quickly and when finished, able to check ou Work completed very close to estimated time, also very comfortable waiting area. Was able to drop off car quickly and when finished, able to check out quickly also. More

Very friendly and NOT stressful Seth kept me up to date with what was going on with my car and was very friendly and accommodating. I would come back again. Seth kept me up to date with what was going on with my car and was very friendly and accommodating. I would come back again. More

Brake problem The service was completed in a timely fashion and the tech thoroughly explained what was done and assured me that no damaged had been done to the roto The service was completed in a timely fashion and the tech thoroughly explained what was done and assured me that no damaged had been done to the rotors. More

Great Customer Service When I went into my appointment I was upset about the last appointment. Seth Tracy met with me and after venting my frustrations about my last visit, When I went into my appointment I was upset about the last appointment. Seth Tracy met with me and after venting my frustrations about my last visit, and the continual breakdown of communication he was more than understanding about my frustrations. He was able to quickly get my truck in, fix the replacement parts and provided GREAT customer service. Mike LeClerk also was a big help. He was able to follow up with me about my concerns and followed up with me after my appointment to ensure that things went smoothly. Thank you Seth Tracy and Mike LeClerk for everything on this visit. You have renewed my faith in Heritage Service. Thanks you once again More

Friendly, thorough service Ryan was able have my oil changed but also looked into other items that at 20,000 miles service needs may be to get taken care of while I was getting Ryan was able have my oil changed but also looked into other items that at 20,000 miles service needs may be to get taken care of while I was getting service at Ford, repairs were done on a factory recall for my F150 door latches which I was aware of but was waiting for another notice from Ford in the mail that parts were available, He even had a state inspection done that I wasn't even aware that is was getting close to timeline. Great friendly service that's why I've been a customer for over 20 years and have purchased my last 5 vehicles from Heritage, always satisfied!!!! Thanks More

Great Customer Service Shawn made sure my Edge was completely repaired after going in for a noise in the wheels. Thoroughly explained all that was found and made recommenda Shawn made sure my Edge was completely repaired after going in for a noise in the wheels. Thoroughly explained all that was found and made recommendations for the correct actions. More

Great service well done Well taken care of Gary was my service provider he is one of the reasons I am still with Ford. He is very honest and takes care of detail. Gary Well taken care of Gary was my service provider he is one of the reasons I am still with Ford. He is very honest and takes care of detail. Gary More

Still not done with recalls on the escape always nice to see Charley M. he sold me a ford escape 2015. I came back to have a recall done to the escape and we talked about a ford Edge. always nice to see Charley M. he sold me a ford escape 2015. I came back to have a recall done to the escape and we talked about a ford Edge. More

Timely and did everything they sid they would do. The staff is friendly and forthcoming about the work needed. We have only had this lease about a year so it has low mileage. Our last C-Max was fairly The staff is friendly and forthcoming about the work needed. We have only had this lease about a year so it has low mileage. Our last C-Max was fairly free of problems. The rear brake slides don't like salty environments so more attention needs to be paid to the lubrication. More