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Heritage Ford - Service Center

South Burlington, VT

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369 Reviews

369 Reviews of Heritage Ford - Service Center

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May 22, 2018

Munch bet experience than 20 years ago. Gary and the mechanic did a great job of fixing the loud wheel bearing noise and doing an tune up. Vehicles sounds and drives like a me car for having More

by Explorer 2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018 -

Heritage Ford responded

Thank you for posting! It's wonderful to learn that Gary and our service team were so helpful. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 18, 2018

Maintenance Gary Graham always gets our trucks serviced and back out on the road working in a minimal amount of time. Thanks Gary for making it easy! More

by Restor8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2018 -

Heritage Ford responded

Thank you for posting! It's excellent that you have received consistently top notch service from Gary and Heritage Ford. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 12, 2018

Great experience with the service dept. Shawn was great at keeping me informed and setting up my follow up appointment. He was understanding of my work schedule and made it easy for me to ge More

by FredG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 15, 2018 -

Heritage Ford responded

Fred, Thank you for posting. I'm glad you enjoyed working with Shawn. We appreciate your business.! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 03, 2018

Quick recall work Recall for steering wheel fix , brought car in and they worked on it right away and it was done within a half hour. Car was driven up to the showroom More

by Mark123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
May 08, 2018 -

Heritage Ford responded

Mark, Thank you for sharing your experience with our service department! It's wonderful that everything went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 02, 2018

Awesome service recovery! My car was towed to another Ford dealership that was refusing to acknowledge my warranty or give me a rental so I called my salesman Dave Sturgeon and More

by Meagan Shine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon, Mike LeClerc
May 02, 2018 -

Heritage Ford responded

Meagan, I'm glad Dave and Mike could help you out of a tough spot. Thank you for taking the time to share your experience. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 01, 2018

Tire swap winter to summer. Service was excellent and completed promptly. Seth was friendly and courteous and took care of getting my car quickly in for service. Waiting room was More

by circeguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
May 02, 2018 -

Heritage Ford responded

Excellent! It's great that your visit to our service department so well. Glad you enjoyed working with Seth, as well. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 24, 2018

recent visit for service the service of my ford c-max took place earlier in the week. it was a standard oil change and tire swap. everything went as i expected. service was pr More

by ddangelillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dowd
Apr 25, 2018 -

Heritage Ford responded

That's excellent! Glad your visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 21, 2018

Always a pleasure to do business with. Very friendly customer sercice. A wonderful waiting area. Prompt with the amount of time it took having an appointment. Have never had a bad experienc More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Apr 25, 2018 -

Heritage Ford responded

Lisa, That's great to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

April 20, 2018

excellent service I have a couple of intermittent problems with my vehicle, which of course don't show up when I have the vehicle for another service. The staff are alw More

by White, Elizabeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc
Apr 25, 2018 -

Heritage Ford responded

Elizabeth, Thank you for posting. Those intermittent problems sound frustrating. It's fantastic that our service team are making every effort to resolve these issues. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

April 19, 2018

Excellent visit for routine maintenance. I opted to wait for my vehicle instead of taking the shuttle. The work was completed in a timely manner. Free state inspection is a nice bonus. More

by Michael Moody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2018 -

Heritage Ford responded

Michael, Thank you for taking the time to post. Glad you had a positive experience with our service department. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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