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Heritage Ford - Service Center

South Burlington, VT

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369 Reviews

369 Reviews of Heritage Ford - Service Center

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July 29, 2018

Continued excellent service It was easy to schedule and Sean is always friendly and helpful. If there is an issue he does his best to solve it quickly and correctly More

by Allan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jul 30, 2018 -

Heritage Ford responded

Allan, That's great to hear! We appreciate you posting. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 10, 2018

State inspection I always get quick service with no returns at this dealership. Also the personnel is very courteous. I am happy with both my Escape and the service i More

by bmorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford
Jul 13, 2018 -

Heritage Ford responded

That's wonderful to hear! Thank you for posting. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 01, 2018

Yearly Vermont stat inspection Dropped off vehicle in am and asked to pick up at a certain time. Vehicle was ready ahead of schedule and informed when ready Dealership eXceeded my More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2018 -

Heritage Ford responded

Paul, That's great to hear! Glad your appointment went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 26, 2018

Great Service Rep Great service rep when brought car in after servicing. Helpful, polite and when came to tell me car was ready it was brought right to me outside of wa More

by kmlbvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Jun 27, 2018 -

Heritage Ford responded

It's fantastic that you enjoyed working with Seth! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 24, 2018

Truck serviced Took me in early did an excellent job,people were very friendly lounge was comfortable would definitely recommend to friends and other people looking More

by laduc, michael456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 27, 2018 -

Heritage Ford responded

Michael, Thank you for your recommendation! Glad your visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 21, 2018

Excellent customer service Ecellent customer service - Very helpful,friendly, and efficient. 5 stars speak for my thoughts and experience - I really do not feel there is much el More

by mah6078
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 21, 2018 -

Heritage Ford responded

Thank you for posting! We appreciate the excellent rating. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 13, 2018

Recall Always get great professional service. When looking to trade in will come to Heritage, for sure. Just came in for airbag recall but find service a g More

by Ken1/5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Heritage Ford responded

Ken, That's great to hear! We appreciate your business. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 11, 2018

Excellent and thorough service I brought my car in for an oil change and 20,000 mile checkup and the service staff were very courteous and thorough and had my car ready at the agree More

by JenN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Morriseau
Jun 13, 2018 -

Heritage Ford responded

Jen, We appreciate you taking the time to post! It's great that your visit went so well. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 09, 2018

Worth the drive. I was very happy with the service and knowledge of the service provider. And was surprised how fast the service was performed. Thanks to the team fo More

by Mike1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Jun 13, 2018 -

Heritage Ford responded

Mike, We appreciate your kind review! I'm glad your visit went so smoothly. Thank you for your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 09, 2018

Responsive Finally seem to hAve dealt with brakes after multiple visits with the same complaints. A few of the service people that I dealt with were lovely. One More

by Unci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Leclerc
Jun 13, 2018 -

Heritage Ford responded

Thank you for posting. I'm glad to learn your most recent visit was a positive one. I'm sorry that the same cannot be said of that previous visit. If you would like to share the details please feel free to email me directly at the address below. We welcome positive and negative feedback alike. Both can help us make improvements. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

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