Heritage Chrysler Dodge Jeep Ram Parkville - Service Center

Came in for a last minute oil change. The body shop was supposed to deliver my truck there but didn’t. Dave’s customer service was pleasant and professional. supposed to deliver my truck there but didn’t. Dave’s customer service was pleasant and professional. More

The service department found a problem with my radiator which was not what I initially brought the vehicle in for. The service department fixed the problem and provided me with a rental car for the day bec which was not what I initially brought the vehicle in for. The service department fixed the problem and provided me with a rental car for the day because it took longer than it was supposed to. More

They helped me tremendously in the service department and I was very grateful my car is working great now these guys are very good and what they do I was very grateful my car is working great now these guys are very good and what they do More

Very good clean. Free coffee. Fast service. I got an oil change and was out in about a hour. Will go back again for service change and was out in about a hour. Will go back again for service More

One thing I can say is the mechanics who worked on my truck were the best. Very knowledgeable and friendly, explained everything that needed to be done and got me back on the road. We were hundreds of mi truck were the best. Very knowledgeable and friendly, explained everything that needed to be done and got me back on the road. We were hundreds of miles from and in a bad situation. Thank You Bob and Jason Rode for everything, I owe y’all!!!! More

Very manner and plite keep me updated on my vehicle .let me know what’s needed to be done next on my vehicle. He walk me to my vehicle and said enjoy the rest of my day me know what’s needed to be done next on my vehicle. He walk me to my vehicle and said enjoy the rest of my day More

Horrible Service Department!!!!!! The service department at this dealership is HORRIBLE!!!! My first bad experience was right after I bought my Grand Cherokee to get the LoJack instal The service department at this dealership is HORRIBLE!!!! My first bad experience was right after I bought my Grand Cherokee to get the LoJack installed. I took it to the service department. Whoever I spoke could've cared less. My second bad experience was last Monday when I brought the Cherokee over for it's first service appointment. I made an appointment online for 8:30 am. I arrived at 8:30 am to drop of it and asked Sarah when it would be finished. She asked when I need it back, I said 10:30-11 am. I arrived at 11 am and my vehicle hadn't even been pulled into the bay. After about ten minutes they figured out that it hadn't even been seen. All I heard was excuses about how busy they were. What is the purpose of making an appointment?? Finally, an hour later it was finished. I bought the service plan when I purchased the vehicle. Sarah asked me if she could mail a copy of the receipt to me. I said that was fine. It is now almost a week later and I haven't received a copy of the receipt. One of the reasons why we decided to give Heritage CDJR our business is because we bought my wife's car from Heritage Towson Mazda where the service is Phenomenal. The difference between the two dealerships is night and day. More

Ask for Sarah when you go for service. She’s been there a long time, is professional and knows her ‘Stuff’. She knows how to get things done and will go the extra mile to make you and the dealership happy. long time, is professional and knows her ‘Stuff’. She knows how to get things done and will go the extra mile to make you and the dealership happy. More

Service writers are worthy. Service techs attentive. Does an oil change and tire rotation come with tire pressure check and correction? Thank you if answer is to follow. Over all I'm pleased Still with your an oil change and tire rotation come with tire pressure check and correction? Thank you if answer is to follow. Over all I'm pleased Still with your Dealership. Have a great day. More