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Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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269 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
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February 27, 2020
They have had my car for nine days now and I have no idea what’s going on. Waiting to see if Warrenty is going to cover the part that broke they fixed and then broke again. I have no idea where my car is at what’s going on. Waiting to see if Warrenty is going to cover the part that broke they fixed and then broke again. I have no idea where my car is at this point whether Warrenty is covering it and it’s at the body shop or warranty is not covering it. Have tried to contact Sarah several times and she has not gotten back with you More
by Lindajknudsen
Employees Worked With
Sarah Slokan
February 25, 2020
Was having car trouble my car kept cutting off and I finally took my car to the Dodge dealership and they were the best. Fixed my car and gave detailed information on what was really going on. Thank you finally took my car to the Dodge dealership and they were the best. Fixed my car and gave detailed information on what was really going on. Thank you Mr. Tommy you have a customer for life More
by Apresha
Employees Worked With
Tommy Citro
February 17, 2020
Great customer service! We always get appointments to meet our needs when scheduling service. Very honest with the diagnostics of your vehicle. Highly recommend this service department. meet our needs when scheduling service. Very honest with the diagnostics of your vehicle. Highly recommend this service department. More
by Sw
Employees Worked With
Tommy Citro
February 17, 2020
The service went as smooth as glass. I needed some routine maintenance performed as well as some recalls and warranty claim work done. Good job all around routine maintenance performed as well as some recalls and warranty claim work done. Good job all around More
by Mike.A
Employees Worked With
Dave Phelps, Tommy Citro
February 10, 2020
Representatives was very helpful,polite and very informative about what needed to be done anout our car,also remembered us from before which was extremely nice informative about what needed to be done anout our car,also remembered us from before which was extremely nice More
by luallen6318
Employees Worked With
Tommy Citro
February 08, 2020
Tommy is great to work with, he takes the time to listen to your concerns and makes a great effort to fix your vehicle the first time. Nothing but good things. to your concerns and makes a great effort to fix your vehicle the first time. Nothing but good things. More
by foleyronald18
Employees Worked With
Tommy Citro
February 03, 2020
Brought my work truck in to be serviced for a recall and a cooling fan issue. Upon inspection they said everything was ok with my truck and the service was completed. HOWEVER MY WORK TRUCK IS STILL OVERHEAT a cooling fan issue. Upon inspection they said everything was ok with my truck and the service was completed. HOWEVER MY WORK TRUCK IS STILL OVERHEATING. Maybe if they were not so concerned about the ladders on my roof they mighat have looked at the real issue and fixed it. Thanks for nothing! More
by Ike
Employees Worked With
Sarah Slokan
February 03, 2020
I received good service the service manager was very helpful to me. Even though I had to bring it in again I still received number one top service. helpful to me. Even though I had to bring it in again I still received number one top service. More
by Brian O
Employees Worked With
Dave Phelps
February 03, 2020
Tommy’s always been good person to deal with the service. And keep you in touch on your car all the time.I wish all service people just like him pleasant to deal with. And keep you in touch on your car all the time.I wish all service people just like him pleasant to deal with. More
by Jamie
Employees Worked With
Tommy Citro
