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Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
Baltimore, MD
269 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Time
Service Communication
269 Reviews of Heritage Chrysler Dodge Jeep Ram Parkville - Service Center
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October 14, 2020
They have the best customer relations. Ms Jenna did a great job with the rapid response to my emails. Mr Josh Rodriguez was my sales rep and he was just amazing. He took his time to explain everything in great job with the rapid response to my emails. Mr Josh Rodriguez was my sales rep and he was just amazing. He took his time to explain everything in detail and worked with management to get me the best of best deal for my trade-in vehicle and the new car. Magician Mihail put the ice on the cake with the figures and out the door package. I say thank you all. Mac Saka More
by Mac saka
Employees Worked With
Jenna, Joshua M. Rodriguez, Mike Tomazos
September 15, 2020
I had to drop off my Jeep after already having made an appointment. Came back 2 hours later and my Jeep still wasn't done. I only came in for a oil change. 2 1/2 hours for a oil change is freaking ridicul appointment. Came back 2 hours later and my Jeep still wasn't done. I only came in for a oil change. 2 1/2 hours for a oil change is freaking ridiculous. Should have went to Jiffy Lube. More
by geraldlewis5412
Employees Worked With
Dave Phelps
September 08, 2020
Repair department has More work than it can handle expediently. Long schedule waiting time for repairs. Average 5 to 8 business days just to start work. Then any added waiting time on parts, etc. Bou expediently. Long schedule waiting time for repairs. Average 5 to 8 business days just to start work. Then any added waiting time on parts, etc. Bought car new at this dealer and have had serviced here for the last 13 years. They stand by their work. It just takes a while. Alex is best communicator. More
by albertofs14
Employees Worked With
Alexander Downey
September 08, 2020
Company vehicle has been there 2 weeks waiting to be looked at for a warranty related problem. Haven’t heard from anyone, left two messages because the service advisors don’t answer the phones. looked at for a warranty related problem. Haven’t heard from anyone, left two messages because the service advisors don’t answer the phones. More
by Med Care Transportation
Employees Worked With
Other Employees :
Sarah Slokan, Dave Phelps, Tommy Citro, Alexander Downey
September 05, 2020
SHOUT OUT TO HERITAGE ON HARTFORD ROAD ALWAYS CARING ABOUT THEIR CUSTOMERS 100% ALWAYS GETTING A EMAIL FROM THEM AND A TEXT I LIKE THAT THEY TAKE GOOD CARE OF MY DODGE RAM I ONLY LET THEM SERVICE MY TRU ABOUT THEIR CUSTOMERS 100% ALWAYS GETTING A EMAIL FROM THEM AND A TEXT I LIKE THAT THEY TAKE GOOD CARE OF MY DODGE RAM I ONLY LET THEM SERVICE MY TRUCK THEY ALWAYS ANSWER MY QUESTIONS IN A SATISFYING WAY VERY FRIENDLY AND WHEN I AM THERE WHEN THE TRUCK IS GETTING SERVICE I FEEL SO COMFORTABLE THERE THEY R THE BEST HOORAY FOR HERITAGE. More
by haleemahchild
Employees Worked With
Sarah Slokan, Alexander Downey
September 04, 2020
Less than twelve hours before I left for vacation, my ABS and traction control light came on on my 2015 JKU, resulting in a substantial drivability issue. Since the Heritage Jeep service center was closer t and traction control light came on on my 2015 JKU, resulting in a substantial drivability issue. Since the Heritage Jeep service center was closer to me than the dealership I bought it from, I chose to drive it there without an appointment. My Service Advisor, Alex Downey; clearly saw that I was distraught when I walked in and quickly sprang in to action. Even though he clearly was busy, with several sets of keys and invoices on his desk, and it was quickly becoming the closing time he calmed me down and listened to what my issue was. He checked for codes right in the drive aisle and hypothesized how it can be remedied. He diagnosed it as a speed sensor, explained how common it was and easily it can be fixed. He verified the availability of the replacement part, and informed me that he would touch base the next morning. Even though he didn't guarantee that he could fit it in, and he certainly didn't owe me anything, as I didn't have an appointment, he explained that he would give it a valiant effort. The next morning, he called me and let me know that it would be ready between noon and 2 PM. At 11 AM he called me to let me know that not only was the Jeep ready, he was able to submit a claim through my extended warranty company and that I was only responsible for the $100 deductible. This level of exemplary service needs to be celebrated and commended. Alex, thank you again for your help. Your efforts did not go unnoticed. More
by Jammasterjay55
Employees Worked With
Alexander Downey
August 26, 2020
Everything was great. Customer service was good. My only issue was there was a complete maintenance check done (my first visit here), if everything was checked why didn't they find the great big nail in my issue was there was a complete maintenance check done (my first visit here), if everything was checked why didn't they find the great big nail in my tire? The tire pressure was very low. They just inflated it and didn't check. I guess no one does a thorough job anymore. More
by Bonita
Employees Worked With
Sarah Slokan
August 25, 2020
The worst service I have ever received although I have been a twenty year customer. They treated me like I meant nothing after purchasing three cars from them I am so angry with them. been a twenty year customer. They treated me like I meant nothing after purchasing three cars from them I am so angry with them. More
by Never again
August 07, 2020
The service department is top notch and the service reps.qre the best. I always get treated with care and professionism..Keep up the great work !! reps.qre the best. I always get treated with care and professionism..Keep up the great work !! More
by jeep 4 life
Employees Worked With
Sarah Slokan, Dave Phelps, Tommy Citro, Alexander Downey
