Heritage Chrysler Dodge Jeep Ram Parkville

This was the best experience buying a car that I can remember. Chad was very informational and engaging. Hal was quick to respond to my inquiries and 'odd' questions, and, Mr Powell made the purchase remember. Chad was very informational and engaging. Hal was quick to respond to my inquiries and 'odd' questions, and, Mr Powell made the purchase very, very easy with my financing and warrenty value add. The truck is exactly what I have wanted for several years and I am thoroghly delighted with my experience. I have purchased four dodge trucks now and I know that the next purchase will be through the Heritage Folks here in Baltimore. Thanks!! Dan Lamey More

I visited this dealer first because it was the closest to my house. When I entered the door I was greeted by Laron Lambert. I told Laron I was interested in buying a new 2011 Grand Cherokee and wanted to tra my house. When I entered the door I was greeted by Laron Lambert. I told Laron I was interested in buying a new 2011 Grand Cherokee and wanted to trade a Nissan Maxima. You know when you go to buy a new vehicle you go to multiple dealers to get the best price for the purchase and trade. In this case Laron made it easy, I didnt have to visit another dealer. Laron gave me a good price for the Grand Cherokee and the trade for the Maxima. Leron, Bob(sales manager) and Andre(finance manager) is a professional team at Heritage Chrysler Jeep Dealer. More

Up until today, I would have given "top 10" type of scores. A really good experience... However, after sitting at the MVA for over two hours, I now am challenged to even consider a score of type of scores. A really good experience... However, after sitting at the MVA for over two hours, I now am challenged to even consider a score of 1 or 2. My Experience with looking, price, friednliness, all TENs (or in your case, 5's) Now the unfortunate... Seems as though the dealer has not completed any title work in the past5 days. I cannot transfer my Organizational "National Guard" License Plates at the dealer, or at the MVA. 2 hours of my time lost that I can never get back. As well, the MVA suggested I turn in my orgaization tag, since the car they were on is no longer being insured, and hopefully avoid the $150.00 "No insurance" fee I am about to be charged, because I no longer have the insurance coverage on the vehicle which I traded in... Gets better... in order to have my organizational plates re-issued, I have to get my comanding officer's signature on a new application (did I mention the CO is in Afganistan?) that I would provide to the MVA to get new National Guard Organizational Plates. There has been some questions around the validity of the transfer being made and if even able to get completed. It is possible. My National Guard Plates have been on three previous vehicles and each of the times I purchased a car, I did not have any delay's or trips to the MVA. I am very frustrated at this point and dont know whom to turn to... The team leader at the MVA says the dealer has to complete the paper work and the dealer rep is saying I have to complete this my self at the MVA... Chicken or the Egg... More

I HAVE JUST REPLACED MY 2007 JEEP PATRIOT WITH A NEW 2011 UNLIMITED JEEP WRANGLER. THE MINUTE I WALKED IN TO THE SHOWROOM, THE STAFF GREETED ME AND PAGED MIKE KYDD FOR MY APPOINTMENT. HE WAS VERY PLEASANT A UNLIMITED JEEP WRANGLER. THE MINUTE I WALKED IN TO THE SHOWROOM, THE STAFF GREETED ME AND PAGED MIKE KYDD FOR MY APPOINTMENT. HE WAS VERY PLEASANT AND PROFESSIONAL, AND WORKING TOGETHER WITH ARANDRE, EXPIDITED A QUICK AND FAIR PURCHASE OF MY NEW BEAUTIFUL JEEP. I APPRECIATE THEIR QUICKNESS, AND WOULD RECOMMEND ANYONE THINKING OF PURCHASING A VEHICLE, TO CHECK OUT HERITAGE IN PARKVILLE! More

We have taken our Dodge vehichles to Heritage for repairs in the past, and just recently have purchased a pre-own Nissan Sentra from them. Jay Drummer, our salesman, was very helpful in finding a car within in the past, and just recently have purchased a pre-own Nissan Sentra from them. Jay Drummer, our salesman, was very helpful in finding a car within our budget. He went the extra mile with the "little details," such as ensuring the car was clean and giving us privacy to discuss the purchase. I would recommend Mile One Heritage and Jay Drummer to friends and family. More

Herb Randolph is an exceptional salesman. I have been trying to get rid of my car for months and he finally made it happen. I absolutely love my Jeep Herb got me into. He called when he said he would, ha trying to get rid of my car for months and he finally made it happen. I absolutely love my Jeep Herb got me into. He called when he said he would, had patience, and just all around pleasent. Actually made this car buying experience fun! More

We were willing to take a chance and drive two hours to see a used Grand Caravan we were interested in from Heritage's website. Laron and my husband had several phone calls and email exchanges and my husb see a used Grand Caravan we were interested in from Heritage's website. Laron and my husband had several phone calls and email exchanges and my husband felt very confident it would be worth the trip. Their used inventory was definitely fairly and competitively priced. Laron made the buying experience enjoyable because he gave us the facts but there were no high pressure sales tactics used. We ended up with a vehicle we are very happy with at a very reasonable price. Given our tight budget, I was starting to lose hope, but Laron was a pleasure to do business with. The finance/business manager was also extremely professional and friendly - again - he offered the packages to sell, but did not push anything on us. Even for those coming from out of town, like we did, I would definitely recommend this dealership. More

the sales person was polite. After the transaction was complete, we were only given one set of keys. As we were leaving we were told that we would have to buy our own second set of keys. This left us di complete, we were only given one set of keys. As we were leaving we were told that we would have to buy our own second set of keys. This left us dissatisfied with the situation.We feel that this should have been discussed before the purchase. We still like the dealer to either make or pay for the second set of keys. More

Nick Brilhart was extremely friendly and helpful. He understood our needs and did everything possible to get us what we wanted (even when there were a few snags). Nick delivered great customer service. understood our needs and did everything possible to get us what we wanted (even when there were a few snags). Nick delivered great customer service. The manager (I that that his name was Bob) and finance people were also very helpful. Great dealership!! Will absolutely go back next time we are in the market for a new car. We will also be telling everyone we know about our experience at MilesOne Heritage Chrysler Dodge Jeep. More

Mile One was great to work with while I decided on my new Jeep. Both Hal and Nick contacted me with answers to my questions and offers for a great deal and a test drive. We worked out a deal over the inter Jeep. Both Hal and Nick contacted me with answers to my questions and offers for a great deal and a test drive. We worked out a deal over the internet and phone and I only had to show up and do a test drive to close the deal. The day I bought my new Jeep Wrangler Unlimited I only had a short time that morning prior to heading out of town and I really wanted to take my new Jeep. I told Nick my plans and he made sure we hit my deadline and I was able to drive away, pick up my family, and hit the road in my NEW JEEP! Great Experience! I would recommend this dealership and the sales folks to anyone in the market for a new car. More