Heritage Chrysler Dodge Jeep Ram Parkville

Everything was perfect, except the deal we struck in writing was to replace both rear brakes. The right one stuck on the test drive. Usually you do not replace just one brake caliber, it is done in pai writing was to replace both rear brakes. The right one stuck on the test drive. Usually you do not replace just one brake caliber, it is done in pairs. Your service manager decided to replace only the right one. I took the Jeep anyways. I am surprised that a Manager would pay no attention to a written condition of sale. I didn't try to show up with 50 dollars less that the agreed price. If he was my employee he would be given a lecture on contract law. More

My wife and I have been to 3 dealers already and this one is the least stressful and hassle free buying experience that we had. We got the car that we wanted at a good price and with an APR that we think is is the least stressful and hassle free buying experience that we had. We got the car that we wanted at a good price and with an APR that we think is appropriate for us. We made the deal online and through phone with John Young. He was able to answer all our inquiries and even gave us payment options. Everything went well. When we got to there, we just needed to test drive the vehicle, sign up the contract and we're done! Nick, who assisted us with the test drive and paperworks was friendly and nice and even gave my son crayons and coloring books to keep himself busy as we finalize things up. A great car buying experience for us from the moment we did the online inquiry to signing the contract. No pressure! Special mention to Jonh Young and Nick Brilhart for a job well done. I recommend this dealership, Nick and John to anyone out there who'd like their next car purchase a good one. More

After shopping for a new vehicle at several dealerships, I was relieved and pleased at the level of proffesionalism practiced by the sales staff at Heritage (Parkville). The staff treated me with respect an I was relieved and pleased at the level of proffesionalism practiced by the sales staff at Heritage (Parkville). The staff treated me with respect and with the understanding that I did my research and knew what I wanted, and together we worked toward that goal. Unfortunately, every other dealer's sales people tried to sway my decision with un-truths and sales BS in an effort to sell the inventory they had on their lot. My sales consultant, Chad Edwards, is an asset to the Heritage group. His honesty and vast knowledge of the product made me feel comfortable and confident that my final vehicle choice would be one which would serve me well for many years without regrete. Sincerely, David J. Owens More

Nick and the team at Heritage Jeep were so easy to work with when I went in to purchase a new Jeep Wrangler. No haggling, no crazy sales pressure. They didn't have the specific Jeep I wanted in stock and t with when I went in to purchase a new Jeep Wrangler. No haggling, no crazy sales pressure. They didn't have the specific Jeep I wanted in stock and they were able to find it and get in to Maryland in one business day. When I arrived today to pick it up and finalize the purchase, I was in and out of the business office within 5 minutes (no joke!) I would highly recommend Nick Brilhart and Heritage Jeep. More

I came to Sally looking for a family vehicle she was very helpful and took her time to pick the vehicle that both fit our price and our budget she then called the following day to see if we were still happy helpful and took her time to pick the vehicle that both fit our price and our budget she then called the following day to see if we were still happy after driving the vehicle the next day she was very helpful and would send my friends to see her she was really flexible with fitting my husbands hectic schedule with hers she even stayed later than she was supposed to, to help us. She was great we look forward to visiting Sally for our next vehicle purchase hopefully this time it will be a NEW ONE. Thank you, Michael and Ronda Baumeister More

Salesman, finance department and sales manager were very honest and friendly. I did the entire deal over the phone and the price and payment I was quoted was exactly the same when I came in person. Awesome honest and friendly. I did the entire deal over the phone and the price and payment I was quoted was exactly the same when I came in person. Awesome experience, I have purchased many cars in the past and have never had a more positive buying experience. The entire staff treated my wife and myself with respect and I have been telling everyone I know what a great team they have at Heritage Dodge. I even plan on bringing my truck back for service even though there are other dealers closer to my home. Once again the service I recieved was beyond compare. More

I have been shopping for a Dodge Charger over the internet and when I went to the dealership Nick helped my wife and I alot by listening to what exactly we we looking for. We test drove a Jeep Compas internet and when I went to the dealership Nick helped my wife and I alot by listening to what exactly we we looking for. We test drove a Jeep Compass and it didnt have the power that I needed then I drove the 2011 Charger (RWD) and I knew this is what I want. Nick told me then didnt have the AWD 2011 Charger but if we wait 2 hours he could have it there. Unfortunately that Friday we had to be somewhere but I told Nick hey get that Charger and the amount that he showed me was perfect in my budget. My credit score, my trade in price everything was perfect. Nick did all the work paper work, driving around with us even though he knew we wont get the vehicle that night. As I promised him I went that Monday February 28, 2011 and got my brand new 2011 Dodge Charger. Nick is a great person and I recommend him to anyone who's willing to buy a Chrysler vehicle. In the internet I recommend John Young, great person answered me any question I had regarding the vehicle. I already told Nick end of this year or beginning of next year I am buying a Dodge Durango whichever color my wife picks from him. My first vehicle is Honda Accord and this Dodge Charger is my second vehicle and I can honesly say my experience with Nick and along with others in the Dealership is lot more friendlier and easy than the first dealer I been through. Oh yes, I got a dealer maintanace package so I can get my vehicle running properly and guess where I am going?? More

I have been looking to purchase a SUV for a little over a year. Every other dealership that I had been to had brushed me off becasue i did owe so much on my old car... I went in Heritage looking for a car on year. Every other dealership that I had been to had brushed me off becasue i did owe so much on my old car... I went in Heritage looking for a car on a friday test drove a 2011 Jeep Liberty found out i could not afford that car, left and was kinda sad and thought to myself here we go again... To my suprise i recieved a call every day Laron the sales assoc. that i had been dealing with even offered to bring a car to my place of work to test drive ... the following week from when i had left trying to get me into the vehicle of my dreams ..test drove a 2011 Jeep Patriot on wednesday LOVED IT! needless to say the following Friday I was able to get what i wanted! The guys at this dealership are awesome they worked their butts off getting my payment just where i needed it to be and I couldnt be happier! Thanks Guys!!! GO SEE THEM! Seriously! More

Chad was very knowledgeable about the vehicle and had excellent customer service. We pretty much completed everything possible by phone or internet which made it a swift process. A few bumps along the ro excellent customer service. We pretty much completed everything possible by phone or internet which made it a swift process. A few bumps along the road with the car at first but everything worked out in the long run, we were happy to be able to purchase and extended warranty. More

The internet sales manager was very helpful through a two week long correspondence trying to find the right Jeep. I came in on a Monday afternoon just to get some face time withe people who were helping me, week long correspondence trying to find the right Jeep. I came in on a Monday afternoon just to get some face time withe people who were helping me, and we happened to find the perfect Wrangler right there at their dealership. Shawn helped keep the experience very casual and non-stressful. Fastest and smoothest car buying process that I've ever experienced. They cut the price down to where I wanted without even having to negotiate. I will buy my next Jeep from Heritage! More