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Heritage Chrysler Dodge Jeep Ram Owings Mills

Owings Mills, MD

Overview
Employees
Reviews
Vehicles
4.5
1,518 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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11212 Reisterstown Road

Owings Mills, MD

21117

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Showing 1,518 reviews

December 02, 2023

Nick Kam was awesome. Good guy and attentive and helpful. Easy to work with. Knowledgeable about the vehicle and available options for financing. More

by Lexi 510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Kam
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Dec 03, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

October 22, 2023

i had a really nice dealer his name was raune vanterpool he was amazing and helped me get my first car him and kevin shelton both amazing at what they do I RECCOMEND ☺️☺️☺️ More

by breezybry2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raune Vanterpool
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Oct 25, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

September 28, 2023

After purchasing my vehicle I was advised that they would look into a refund for a tire purchase a made with my previous lease that was covered through my warranty program. I reached out multiple times for o More

by eliteglobalcashservices
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bradford Myles
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shenton
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Oct 19, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Thank you for sharing feedback about your experience with Heritage Chrysler Dodge Jeep RAM Owings Mills. We appreciate your business and valued feedback. We take great pride in providing exceptional service to all our customers and sincerely apologize if you were not given such. We greatly appreciate you taking the time to speak with our team regarding this situation, allowing us the opportunity to continue working with you to get this resolved. As discussed previously, once the necessary paperwork is provided, we can assist in processing a claim for reimbursement. In the meantime, if you have any additional questions or concerns, please contact our General Manager, Scott Feinstein, directly at scott.feinstein@mileone.com or 410.427.7957. Again, thank you for your feedback and we truly look forward to continue working with you.

Oct 19, 2023 -

eliteglobalcashservices responded

The paperwork has been sent to Michael Resnick and yourself. Please keep me updated on the status.

September 21, 2023

Excellent experience at this dealership! Joelle was an amazing salesperson! Knowledgeable about the vehicle we purchased! More

by April
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joelle Inoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Richardson
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Sep 24, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 15, 2023

Thank you so much to Joelle in the sales department for helping me upgrade to a newer Jeep and make the process so easy! She’s so nice and was helpful from start to finish. I definitely recommend going to More

by Nautica Evans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joelle Inoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Richardson
Report | Print
Sep 17, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi Nautica, thank you for your positive review. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 12, 2023

I had a great experience with Mya. Very homest and straight forward. She helped me decide what I wanted to do. Thanks. More

by Tejas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mya kelly
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Sep 15, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi Tejas, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 11, 2023

This dealership rocks! Awesome service all the way through the purchase from start to finish. Joe Perry went way out of his way to make sure we were completely happy! Tony More

by Mike M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Perry
Report | Print
Sep 15, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi Mike, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 28, 2023

Brad was very helpful in ensuring I was able to get the help that I need! Although he was not personally involved in my service he went out of the way to help me get the service I needed. More

by Rachelr331
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Scammell
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Aug 12, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Thank you for sharing feedback about your visit to Heritage Chrysler Dodge Jeep RAM Owings Mills. We are glad to hear you had a positive experience with our General Manager, Brad Scammell; however, we sincerely apologize for any issues you experienced with our Service Department. This is certainly not our way of doing business at any of our Heritage stores. Our Service Director, Mike Resnick, would like to discuss your experience in more detail and address your concerns as soon as possible. At your earliest convenience, please contact Mike direct at michael.resnick@mileone.com or 410.654.7920 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.

July 10, 2023

This is my second time buying a car at this dealership and it went just as well this time! Everyone there is helpful and you can tell they really care about the customer. More

by Qitigal79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joelle Inoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonay Chowdhury
Report | Print
Jul 13, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 01, 2023

Went above and beyond to get my car. Thank you very much for you help More

by rstempler21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradford , Brad Scammell, Chad Edwards
Report | Print
Jul 03, 2023 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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