Heritage Chrysler Dodge Jeep Ram Owings Mills

I purchase a new vehicles every 2-3 years. I like a no nonsense experience and Bradford delivered! His product knowledge is world class. Like any vehicle purchase, there is a lot to manage, un I like a no nonsense experience and Bradford delivered! His product knowledge is world class. Like any vehicle purchase, there is a lot to manage, understand, and discuss. Bradford made this experience top tier! Sales management was engaged early and did NOT make this feel "salesy". It was a pleasant experience and very collaborative. I got the number for my trade that I wanted and I purchased the new RAM for the price I wanted. If it helps, know this; because the experience with Bradford was so good, two days later I sold my wife's car and bought another new car from Bradford. There is rarely an "easy button" with car purchasing. Bradford challenges that concept. A+++ More

I had an amazing experience purchasing my car, thanks to Gregg and Bradford! From start to finish, they made the entire process smooth, stress-free, and enjoyable. They were professional, knowledgeable, and Gregg and Bradford! From start to finish, they made the entire process smooth, stress-free, and enjoyable. They were professional, knowledgeable, and truly went above and beyond to make sure I got the perfect car at a great price. Bradford took the time to understand exactly what I was looking for and was incredibly patient, answering all my questions without any pressure. Gregg made the financing process seamless, ensuring I got the best possible deal. Their customer service was top-notch, and I genuinely felt like they had my best interests at heart. If you're in the market for a new or used car, I highly recommend working with Gregg and Bradford. They made the experience easy, exciting, and completely hassle-free. Thank you both for making this such a great purchase! More

I had been waiting for 6 months on a pre-order 2024 Jeep wagoneer S. My dealership was taking too long and after talking to Chris and Collin at this dealership they were not only able to be reasonable with wagoneer S. My dealership was taking too long and after talking to Chris and Collin at this dealership they were not only able to be reasonable with the price but also were able to get the same vehicle and specifications. They were up front and honest and throughout the whole process explained everything thoroughly to me. I highly recommend this dealership and the representatives because of the connections they have to get any Jeep, Dodge, or RAM vehicle. As well as a hassle-free and headache-free mindset when purchasing my vehicle. More

Our salesman GG was the best! We really felt the good vibes throughout the whole place. Made us feel welcome and felt like we could trust the car buying process. We really felt the good vibes throughout the whole place. Made us feel welcome and felt like we could trust the car buying process. More

Gregg is NOT your typical Finance guy. He spent a lot of time making sure that all of my questions were answered and stayed at the dealership after closing to make sure that I had my docu He spent a lot of time making sure that all of my questions were answered and stayed at the dealership after closing to make sure that I had my documents and that they were completed correctly. He was very kind and clearly someone who had experience in his line of work. You will live working with him! Thank You, Gregg! More

I absolutely loved working with Bradford. He went above and beyond right from the start. I had enquired about a jeep that I saw on line and he was so kind to send a live video to with a com He went above and beyond right from the start. I had enquired about a jeep that I saw on line and he was so kind to send a live video to with a complete description and viewing of the entire vehicle. I have purchased many vehicles of all kinds and all different price points over the years, and have never had a salesperson go out their way as Bradford has. He is always upbeat, motivated, courteous and extremely respectful. It has been an honor to work with him and I will be sure to work with Bradford in the future. Thank you for all that you have done for me, Bradford!! More

Stay away from Heritage Chrysler Dodge in Owings Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership, where I met Chantal and was shown a 2017 Chevy LT 1500 V8. After conducting a thorough inspection and taking the vehicle for a test drive, I was assured by Gregg and Chris that the faulty side mirrors' blinkers would be repaired. However, the truck was delivered to my residence with the issue unresolved and big dent that had not been disclosed. I refused to accept the vehicle. Chris, the store manager, then contacted me and falsely claimed that the truck's damage had been present at the time of purchase, which was later contradicted by Michael, the GM as well as Gregg and Chantal. The dealership ultimately made the necessary repairs, but neglected to provide the registration for the new tags. Chris's conduct throughout this process has been highly unprofessional. And he is not honest. More

This is the most knowledgeable and intelligent parts manager I have ever had the opportunity to speak with. manager I have ever had the opportunity to speak with. More