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Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
Harrisburg, PA
156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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156 Reviews of Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
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August 23, 2013
Initially "leery" of dealerships but Bekah S. Initially "leery" of dealerships but Bekah S. in service went above and beyond at explaining things that were needed (and why) and I thank her f Initially "leery" of dealerships but Bekah S. in service went above and beyond at explaining things that were needed (and why) and I thank her for that. More
by Cowgirl22
Employees Worked With
Bekah S.
August 22, 2013
Amber is a real sweet heart when it comes to customer service. She is pleasant and always willing and able to help with getting you the best service possible. service. She is pleasant and always willing and able to help with getting you the best service possible. More
by billpate
Employees Worked With
Amber Higgins
April 27, 2012
Actually bought my car from another dealership. We were having issues with it and the dealership I bought it from said I could go to a Chrysler dealer closer to my home. I choose Freedom and it was nothin having issues with it and the dealership I bought it from said I could go to a Chrysler dealer closer to my home. I choose Freedom and it was nothing less than a great experience. I already was having so many issues communicating with the dealership where I purchased my car and was so upset that Trish at Freedom made me feel more at ease and even helped me when I had to communicate with the dealership I bought it from. They found all the problems, fixed everything up, and kept in touch with me the entire time my vehicle was in their care. I would go back to Freedom in a heartbeat just because of the great customer service I received from Trish. Freedom is very lucky to have her. She did everything in her means to make sure I was satisfied and to erase the bad taste I had from the dealership where I originally bought my vehicle. I got to know Trish on a personal level and she is so honest and caring. She noted my account wonderfully and worked with the warranty company to make sure everything was covered so that I would have no out of pocket expenses. I will go back to Freedom just because of the service I received from her and if I ever need another car in the future I will consider Freedom before anywhere else in the Harrisburg, PA area. Thank you Trish for everything you are amazing! More
by Lisa2579
Employees Worked With
Trish Hollenbaugh
April 20, 2012
Very shoddy repair. Disappointing. Dealership has low standards and is reluctant to take responsibility for mistakes. AC wasn't working. The dealership service advisor proposed replacement of leak standards and is reluctant to take responsibility for mistakes. AC wasn't working. The dealership service advisor proposed replacement of leaking evaporator unit in the dash (a $1500.00 repair). Upon job completion, the owner identified numerous new problems created by the AC repair work as listed below: - horn wouldn't work - cruise control buttons on steering wheel wouldn't work - radio control buttons on steering wheel wouldn't work - AC air flow would drop off after several minutes (evaporator icing up) - dash incompletely reassembled - windshield drain lines in engine compartment below wiper assembly disconnected - high beam indicator wouldn't work - carpet wet, no condensate draining from new evaporator unit - passenger mirror would not adjust up or left from the dash The service department insisted they were not responsible for most of the problems, even though there was very strong cause and effect correlation. Items were all working when shop repair began. Items were all as described above immediately following shop repair. I was even charged an additional $159.00 labor fee for the service department to troubleshoot the problems which they insisted were not caused by their work. And, after leaving the vehicle for another day and night for the final troubleshooting, it was returned dirty - shop policy supposedly is to provide free car wash with servicing. More
by chrysler_owner
Employees Worked With
Rob Holmes
January 13, 2012
Trish Hollenbaugh went above and beyond the call of duty to resolve our issue. She treated us with respect and professionalism. She embodies what all customers look for in a service experience. to resolve our issue. She treated us with respect and professionalism. She embodies what all customers look for in a service experience. More
by t3jjj
Employees Worked With
Trish Hollenbaugh
January 12, 2012
Previous visits to Freedom Chrysler were stressful because the service person seemed to be too busy to explain things or find answers. We had been advised to change the cabin filter in our 2005 PT Cru because the service person seemed to be too busy to explain things or find answers. We had been advised to change the cabin filter in our 2005 PT Cruiser on our next visit. During this visit we requested the cabin filter be changed and were advised the PT Cruiser does not have a cabin filter! Makes me wonder how well my car was checked before this visit. Trish explained all the tech recommendations and was able to give me a price for each item. She was friendly and courteous. It was nice to work with someone who did not make me feel like I was bothering them with my questions and requests. More
by edgerritzen
Employees Worked With
Trish
January 06, 2012
This "man" if you want to call him, he was rude, he try's to fast talk and talk over you. Please don't deal with this dealer. I am going to report them to every place that I can. *Update was rude, he try's to fast talk and talk over you. Please don't deal with this dealer. I am going to report them to every place that I can. *Update* Just a little more information on what was going on. My vehicle was in an accident Dec 12 I did not get my vehicle back until the 4th it was promise on the 3rd. I took the rental car back went right home. The later next day the check engine light came on and it was riding "rough". I took it back that day, I was told I needed a tune-up. They cleared the light and sent me on my way, again later the check engine light came on. I call Freedom the next day and talked to Dave Travis he said I needed a tune-up as well and that the techs thought the same, he said it wasn't related to the accident. I kept telling him what I was told the day before he was not listening and talked over me, I told him to "Shut-up!" Yes he was mad and thought I was disrespectful and threaten to hang up but he didn't he knew he was wrong. He said I(or my insurance) need to pay for the diagnosis test that day. I didn't trust them and took it somewhere else AND YES it was the related to the accident! Not only that the new mechanic said my front end was still all over the place! *2nd Update* Ok, my insurance inspector got involved after having 2 check engine lights (misfiring then Catalyst System Efficiency) on in 3 days after getting on vehicle back from Freedom. I did return it and both my insurance and Freedom made good on the situation they fixed what needed to be fix.(Yeah!)Freedom- you out did yourself in my book and I will be seeing Jake(in sales) for my new Jeep!Thank You!!! More
by Cinna
Employees Worked With
Dave Travis
August 15, 2011
I took my vehicle in for the yearly inspection, had no issues with my '08 Jeep. Figured, in and out inspection. Nope. After my 2 hour Failed inspection I left the lot and immediately new something was wro issues with my '08 Jeep. Figured, in and out inspection. Nope. After my 2 hour Failed inspection I left the lot and immediately new something was wrong. My vehicle now cant accelerate very fast and kicks/bucks while I speed up. On top of that, my check engine light kicked on halfway home after leaving the dealership. Took my Jeep back to be looked over and they wanted to Charge me for the diagnostic check... My vehicle didn't have Any issues till after I had it "serviced" here. When I told them to take my name out of their records because I would not be coming back they said, "Okay" like my business never even mattered. I purchased my Jeep there, took it there every year for inspection. So, if you Ever have a problem after having your vehicle serviced, its just a coincidence. More
by ndlsswrld150
Employees Worked With
David Travis
July 30, 2011
My customer service rep was "super" called me all the way and kept me up to date with the whole process. Overall service Great experience. all the way and kept me up to date with the whole process. Overall service Great experience. More
by supadupasultan
Employees Worked With
Trish harenbaugh
July 12, 2011
Great Service; friendly staff; Ms. Hollenbaugh is very helpful and a good asset to the company. Be sure to keep her. It is nice to see a familiar face when the car needs to be serviced. helpful and a good asset to the company. Be sure to keep her. It is nice to see a familiar face when the car needs to be serviced. More
by panmclain
Employees Worked With
Trish Hollenbaugh
