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Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
Harrisburg, PA
154 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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154 Reviews of Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center
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September 19, 2014
excellent service i had my vehicle in for a scheduled maintance check up and the service was excellent, everyone very professional and friendly my invoice number is i had my vehicle in for a scheduled maintance check up and the service was excellent, everyone very professional and friendly my invoice number is 137551 More
by augustmay19
Employees Worked With
Janelle Holmes
September 19, 2014
Scheduled Service 9/19/14 Kaylynn Horner was very professional and accommodating... Even when things weren't originally as scheduled she made things happen to make it right. A Kaylynn Horner was very professional and accommodating... Even when things weren't originally as scheduled she made things happen to make it right. Adapt, improvise and overcome... my life motto and she lived it... job well done. 137726 More
by fireman4057
Employees Worked With
Kaylynn Horner
September 18, 2014
Great place Came in for an alignment. Everything was great. Friendly staff! Will recommend to all my friends. They even washed my car when they were finished. Came in for an alignment. Everything was great. Friendly staff! Will recommend to all my friends. They even washed my car when they were finished. More
by 01stratus95
Employees Worked With
Alan Pearson, Alyssa Danley
September 16, 2014
service Friendly fast work on time told me what was going to happen ask about car wash after service.pleased with attitude everyone was professional and polit Friendly fast work on time told me what was going to happen ask about car wash after service.pleased with attitude everyone was professional and polite #332 More
by frebomac
Employees Worked With
Alyssa, Alyssa Danley
September 14, 2014
id# 355 invoice# 133 Experience was a little longer than it should have been but was very friendly, informative, and good. I come in faithfully for my regular service eve Experience was a little longer than it should have been but was very friendly, informative, and good. I come in faithfully for my regular service every month. More
by Scott Morrison
Employees Worked With
Alyssa Danley
September 11, 2014
quick and easy I went in to have an oil change on my new Town and Country. I had three oil change vouchers left over from my previous car. They transferred the vou I went in to have an oil change on my new Town and Country. I had three oil change vouchers left over from my previous car. They transferred the vouchers to my new car with no hassles. I was in in out in under an hour. They had a clean, pleasant waiting area. More
by ksggirl
Employees Worked With
Alyssa Danley
September 10, 2014
Safety Recall Feeling much safer as I drove away from dealership today. Safety recall - the problem the fuel tank on my 2003 Jeep Liberty has a chance of experienci Feeling much safer as I drove away from dealership today. Safety recall - the problem the fuel tank on my 2003 Jeep Liberty has a chance of experiencing a fuel leak during certain types of rear end collisions. Fuel leakage in the presence of an ignition source can result in fire. Freedom installed (OEM) trailer hitch, free of charge (parts and labor) to better manage crash forces in low-sped impacts. Took awhile for parts to arrive, but once received I was able to schedule an appointment. Very pleased with service, auto technician did a great job! Thank You! Roxann M. Stevens, Harrisburg, PA 9/10/2014 More
by RoxannSt980
Employees Worked With
Alyssa Danley
September 04, 2014
WORST customer experience EVER! Purchasing a vehicle from Freedom Chrysler Jeep Dodge Ram was the worst customer service experience I've ever had to be a part of. I would never buy a Purchasing a vehicle from Freedom Chrysler Jeep Dodge Ram was the worst customer service experience I've ever had to be a part of. I would never buy another vehicle from these folks - nor would I go there for any type of service. I had issues with my brand new 2014 Jeep Grand Cherokee Overland that they couldn't seem to reproduce (rough shifting) or see (a large crack across the instrument panel). I took it to another Chrysler/Jeep dealer and things were all taken care of for me. We were treated rudely by the service personnel at Freedom and it was quite apparent that they didn't want to deal with the issues the Jeep was having as they considered them "minor". More
by jko128
Employees Worked With
Kyle Brady, Bobby Mayes
August 13, 2014
Terrible Experience would never purchase from Freedom Dodge Purchased a 2014 Dodge Durango, would never purchase a vehicle from them again. Vehicle had a small scratch when I purchased it and they told me they Purchased a 2014 Dodge Durango, would never purchase a vehicle from them again. Vehicle had a small scratch when I purchased it and they told me they would fix it. That was the start of this nightmare! Took it in had scratch fixed and there ended up being fish eyes in the paint and clear coat over spray all over my door handles and the 3M sticky piece they had to put on which they told me they ordered and it would be done so I waited never heard from them so I called O we put the piece on and it didn't look good, actually find out later on they never ordered it so they lied to me the whole entire time, service manager wouldn't even return my calls 3 times. Finally got it taken care of and had them repaint it and get all the clear coat out of my door handles. Recently took truck in because my floor was soaked, come to find out my AC tube was draining on my floor instead of out of my vehicle, while in the process of them fixing that they broke my console and didn't say anything (which it was totally visible that they broke it), so when I picked it up I noticed the console was broke and my floor was still soaking wet because they didn't even bother to get the water out of the floor which at this point smells like dirty dishrags, and along with the console they pulled apart they scratched my back passenger door. I have never in my life had such piss poor service in my life. I asked for my 8000 mile service which I was under the impression was included in my vehicle purchase, but it wasn't. When I dropped it off I told them my tires were cupping/wearing on the front so I wanted them rotated, they called to say it was done and I asked if they rotated my tires and was told by the service guy Matt that they didn't need done, so I asked again I want my tires rotated, so he preceded to say "we will rotate the tires then" and he hung up on me. When I got there to pick it up he was slamming doors and just being very unprofessional because he was asked to do his job. That is when I just took my truck home and saw that my door was scratched, console was broke, and floor was still soaking wet. Long story short my vehicle WILL NEVER go thru Dodge service at Freedom of Harrisburg again. I spoke with Marcia (on Toyota side) and she got me in contact with Jodi on the Toyota side and they took my truck thru Toyota service and fixed everything the Dodge side screwed up. My experience purchasing this vehicle with the sales department was fine, but the service department is just plan sloppy and because of that I wouldn't purchase another Chrysler product from them if they were the last dealer on earth!!!! Jennifer Tibbens More
by jtibbens
Employees Worked With
March 22, 2014
We had wonderful service from Mike. We had lost our cruise control and had poor service at another dealership. We were treated very professionally from the very beginning. The waiting area was very w cruise control and had poor service at another dealership. We were treated very professionally from the very beginning. The waiting area was very warm and comfortable. We will be using Freedom and Mike in the future for any issues we have or if we need to shop for a new vehicle in the future. Will recommend to everyone. Thanks for the great service. More
by Buchers225
Employees Worked With
Michael Bertoni
