Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

Body work Rob Shade was a pleasure to work with from beginging to end. He really is customer friendly and informative. Really converted a bad experiance into a Rob Shade was a pleasure to work with from beginging to end. He really is customer friendly and informative. Really converted a bad experiance into a speedy and great experiance. More

Repair review The work this dealership did on my car was very thorough. I would recommend anyone one I know to come here because they care about their customers and The work this dealership did on my car was very thorough. I would recommend anyone one I know to come here because they care about their customers and the price was very reasonable. More

Accomodating and Friendly Went in for a service on Sat. Was greeted and helped as soon as I stepped out of my car. The friendly reps were very helpful, as I told them I neede Went in for a service on Sat. Was greeted and helped as soon as I stepped out of my car. The friendly reps were very helpful, as I told them I needed to get my car back in a certain amount of time. They called 15 minutes before the service was completed, just to let me know they would be on time. Pricing for service was exactly as quoted, and along with my interior car detail they had left me a car freshener. Little touches like that make the experience a pleasant one. More

Refreshing Movements within the service advisor category proved excellant. When you have an advisor that is always smiling, great conversationist is a winning co Movements within the service advisor category proved excellant. When you have an advisor that is always smiling, great conversationist is a winning combination. Now, when I service my other vehicles, I know it will be another great experience. That is what I look for in customer service. Someone you can relate to, and talk about other things besides service. Again, great experience. I might stick a knife in my tire just to get back there. More

Regular maintenance I have yet to be able to reserve a loaner car during my appointment after two years of using this dealership for service. I was "promised" a vehicle w I have yet to be able to reserve a loaner car during my appointment after two years of using this dealership for service. I was "promised" a vehicle would be available for my appointment this week but was told nothing had been returned or available when I got there. My appt. was only to take an hour as they were not going to inspect my vehicle as it was due in two weeks.. No problem, I need to bring it back in two weeks to address the recalls on my Jeep. First recall was addressed in June, three months earlier. Service was offered to wash my vehicle which I agreed to. When my Jeep was ready, the threshold of the drivers door was filthy. I keep my vehicle clean as my husband is employed at a body shop and despises filthy vehicles. I was stunned at the condition my vehicle was returned to me. Worse than when I gave it to the dealership. While it did need a wash from the recent weather conditions the quality of the wash was a poor attempt. Really, if you are going to wash a vehicle with those results, please don't even offer this service. More

Timely and Accurate Bought my 2012 Camry here and went in for my regular maintenance. Janelle demonstrated good knowledge and answered all my questions during the whole Bought my 2012 Camry here and went in for my regular maintenance. Janelle demonstrated good knowledge and answered all my questions during the whole process. She accurately provided both the price estimates as well as when the service can be completed. Her additional due diligence in confirming that a part was available even though the computer system said it was not in stock meant I didn't have to wait an extra day to get my car. More

Very Satisfied Very accommodating to my request. Up front and professional. The speed of service was right in line with the expectation given. I'll be back for fu Very accommodating to my request. Up front and professional. The speed of service was right in line with the expectation given. I'll be back for further service. More

Great Service I received Great Service, they took me right away with an Appointment. Kept me updated as to what my car needed done before doing it & gave me price.. I received Great Service, they took me right away with an Appointment. Kept me updated as to what my car needed done before doing it & gave me price.. Even got a free car wash with my service. Very well Pleased with my Service I Received.. More

RO #137743 I had my five thousand mile service today and it was done fast and to my satisfaction I highly recommend using Freedom! I buy all my new cars here! I had my five thousand mile service today and it was done fast and to my satisfaction I highly recommend using Freedom! I buy all my new cars here! More

excellent service i had my vehicle in for a scheduled maintance check up and the service was excellent, everyone very professional and friendly my invoice number is i had my vehicle in for a scheduled maintance check up and the service was excellent, everyone very professional and friendly my invoice number is 137551 More