Heritage Chrysler Dodge Jeep RAM Harrisburg

Had Van inspected June, 2010. Front brakes were 4B, Rear were 7B, both qualified as passing inspection. Decided to minimize cost of new brakes all at once, so I set appointment to have front brakes done on were 7B, both qualified as passing inspection. Decided to minimize cost of new brakes all at once, so I set appointment to have front brakes done on Jan. 31, 2011 with the intention of doing the rear brakes during the upcoming inspection in June, 2011. Only 8700 additional miles since last inspection. Waited for 1 hour 20 minutes for them to come out to tell me that the front brakes were now at 3B and the front rotors would either need turned down or replaced. To do brakes and turn rotors, cost would be $280 plus tax. If it needed new rotors, the cost would be $480 plus tax. Believing that it would only need the rotors turned, I told them to proceed with the front brake replacement. Indeed it did only need the rotors turned so my final bill was $297.44. After now being there for a total of 3 1/2 hours I reluctantly paid that price. After having a chance to think, that nearly $300 for a front brake job was excessively high, I decided to call Brenner Chrysler and without telling them the circumstances, asked for a price to do the exact same work. They gave me a low end price of $180 plus tax and a high end price of $210 plus tax if there were any problems. That meant I paid from $87 to $117 more at Freedom than I would have at Brenner. I then called the Firestone dealer where I purchase tires and asked them for a price, again without giving out any ideas other than I was just a customer calling for a price. They quoted me one price of $158.99 including tax. A savings over Freedom's price of $138. I then called Freedom and spoke with Alan , the Service Manager to ask if there was a mistake in my cost or whether all their prices are that high. He told me he would check things out and get back to me. That was over a week ago and I still have not heard from him. If that is how you operate, don't count on seeing me again even though I bought this vehicle from you. Being a retiree, I have enough trouble trying to make ends meet with the Government taking all my money, I don't need to deal with someone else taking the crumbs that are left! Get competitors prices before you have any work done here if you have any work done here! ** UPDATE - 2/11/11 ** Within 3 hours of posting the above comments, I received a call from Alan, the Service Manager, telling me he had done his research and found that their price for new brakes was high for our area based on other dealers in the area and that they now would be adjusting that cost along with any others that may be out of line for the area. Most had already been done but one or two may have been missed. I am told that Alan was not aware of my review at the time of his call. He also said they would send me a refund check for the amount I was charged above the norm. The refund amount he quoted was fair and acceptable to me. I also received an Email and later a phone call from John Bobo, their Internet Coordinator, in his effort to make sure that my concerns were being responded to and that I was taken care of in a satisfactory manner. I assured him that I was! I wanted to do this follow up so that I could make a statement that the real issue here is not that they may have made a mistake in some of their pricing for certain repairs, for that can happen to every business. The real issue and what is most important to me is how Freedom responded to my concerns in a complete and expeditious manner. Their response to the situation was not only satisfactory, it was done in a professional manner. They accepted my negative review, corrected the problem and turned the entire situation into a positive experience. First of all, I must commend DealerRater.com, the company that devised this online ability for customers to either tell of their satisfaction or of their displeasure with Auto Dealerships and the service they provide. I truly wish they would expand the types of businesses for which they provide this service. It would provide Consumers of all service types with an ability to praise the good work that is done or to vent their frustration when it is not. Secondly, I want to commend Freedom Toyota Scion of Harrisburg, for being professional enough to implement this feedback system on their website showing that they are not afraid of negative feedback being displayed because they know they will be there to correct any problems that may arise. Freedom Management and Staff, thank you all for your dedication to ensuring that my visit with you was a satisfactory experience. I will see you around June for my annual inspection!! More

I HAD MINOR BODY WORK DONE ON MY JEEP LIBERTY, GRILL REPLACEMENT AND PAINT. THE ESTIMATE WAS $500.96 AND THE FINAL BILL WAS $581.52. THIS WAS AN INSURANCE CLAIM SO I DIDN'T GET INVOLVED. HOWEVER, WHE REPLACEMENT AND PAINT. THE ESTIMATE WAS $500.96 AND THE FINAL BILL WAS $581.52. THIS WAS AN INSURANCE CLAIM SO I DIDN'T GET INVOLVED. HOWEVER, WHENEVER REPAIR COSTS CHANGE, THE CONSUMER SHOULD BE NOTIFIED PRIOR TO THE WORK. OTHER THAN THAT, GREAT SHOP, GREAT FOLKS TO WORK WITH. More

The transmission on my 2003 Chrysler Sebring stopped working at 82,000 miles. I had it towed to Freedom Chrysler Jeep where I have the car serviced to have it checked out. Kelly (service representative) working at 82,000 miles. I had it towed to Freedom Chrysler Jeep where I have the car serviced to have it checked out. Kelly (service representative) called to tell me that it needed a new transmission and it would cost $ 3,600.00. She said that they would check with Chrysler to see if they would provide some of the cost since the car was serviced and cared for through them. A new rebuilt Chrysler transmission and torque converter were installed for less than $ 1,500.00, which was far less than a transmission shop would have charged. I know that at Freedom Chrysler, I received a quality job with quality Chrysler parts and a three year warranty. They also provided me with a free loaner car for two weeks while they checked with Chrysler and made the repairs. Great people and a great place to have your car serviced. They were wonderful !!! More