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Heritage Chrysler Dodge Jeep RAM Harrisburg
Harrisburg, PA
1,664 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,664 reviews
September 05, 2014
Richard searched high and low to find my ideal car!! Richard made buying my car a great experience. Being an elderly woman living alone purchasing a new vehicle is a huge decision which can cause an eno Richard made buying my car a great experience. Being an elderly woman living alone purchasing a new vehicle is a huge decision which can cause an enormous amount of anxiety. Richard was patient and extremely helpful and kind throughout the entire process. I will definitely buy my next car from Richard. More
by Marylou Brosky
Employees Worked With
Richard Miller, Joel Brady, Bobby Mayes, Alyssa Danley
September 04, 2014
WORST customer experience EVER! Purchasing a vehicle from Freedom Chrysler Jeep Dodge Ram was the worst customer service experience I've ever had to be a part of. I would never buy a Purchasing a vehicle from Freedom Chrysler Jeep Dodge Ram was the worst customer service experience I've ever had to be a part of. I would never buy another vehicle from these folks - nor would I go there for any type of service. I had issues with my brand new 2014 Jeep Grand Cherokee Overland that they couldn't seem to reproduce (rough shifting) or see (a large crack across the instrument panel). I took it to another Chrysler/Jeep dealer and things were all taken care of for me. We were treated rudely by the service personnel at Freedom and it was quite apparent that they didn't want to deal with the issues the Jeep was having as they considered them "minor". More
by jko128
Employees Worked With
Kyle Brady, Bobby Mayes
August 13, 2014
Terrible Experience would never purchase from Freedom Dodge Purchased a 2014 Dodge Durango, would never purchase a vehicle from them again. Vehicle had a small scratch when I purchased it and they told me they Purchased a 2014 Dodge Durango, would never purchase a vehicle from them again. Vehicle had a small scratch when I purchased it and they told me they would fix it. That was the start of this nightmare! Took it in had scratch fixed and there ended up being fish eyes in the paint and clear coat over spray all over my door handles and the 3M sticky piece they had to put on which they told me they ordered and it would be done so I waited never heard from them so I called O we put the piece on and it didn't look good, actually find out later on they never ordered it so they lied to me the whole entire time, service manager wouldn't even return my calls 3 times. Finally got it taken care of and had them repaint it and get all the clear coat out of my door handles. Recently took truck in because my floor was soaked, come to find out my AC tube was draining on my floor instead of out of my vehicle, while in the process of them fixing that they broke my console and didn't say anything (which it was totally visible that they broke it), so when I picked it up I noticed the console was broke and my floor was still soaking wet because they didn't even bother to get the water out of the floor which at this point smells like dirty dishrags, and along with the console they pulled apart they scratched my back passenger door. I have never in my life had such piss poor service in my life. I asked for my 8000 mile service which I was under the impression was included in my vehicle purchase, but it wasn't. When I dropped it off I told them my tires were cupping/wearing on the front so I wanted them rotated, they called to say it was done and I asked if they rotated my tires and was told by the service guy Matt that they didn't need done, so I asked again I want my tires rotated, so he preceded to say "we will rotate the tires then" and he hung up on me. When I got there to pick it up he was slamming doors and just being very unprofessional because he was asked to do his job. That is when I just took my truck home and saw that my door was scratched, console was broke, and floor was still soaking wet. Long story short my vehicle WILL NEVER go thru Dodge service at Freedom of Harrisburg again. I spoke with Marcia (on Toyota side) and she got me in contact with Jodi on the Toyota side and they took my truck thru Toyota service and fixed everything the Dodge side screwed up. My experience purchasing this vehicle with the sales department was fine, but the service department is just plan sloppy and because of that I wouldn't purchase another Chrysler product from them if they were the last dealer on earth!!!! Jennifer Tibbens More
by jtibbens
Employees Worked With
August 04, 2014
They got me the car I wanted No problems picking out my car at Freedom. Love my new Durango. Freedom isn't as far from the West Shore; just down 81 north a bit. A few issues on de No problems picking out my car at Freedom. Love my new Durango. Freedom isn't as far from the West Shore; just down 81 north a bit. A few issues on delivery but they got rectified. More
by Gpz550
Employees Worked With
Larry (sales), Joel Brady
March 22, 2014
We had wonderful service from Mike. We had lost our cruise control and had poor service at another dealership. We were treated very professionally from the very beginning. The waiting area was very w cruise control and had poor service at another dealership. We were treated very professionally from the very beginning. The waiting area was very warm and comfortable. We will be using Freedom and Mike in the future for any issues we have or if we need to shop for a new vehicle in the future. Will recommend to everyone. Thanks for the great service. More
by Buchers225
Employees Worked With
Michael Bertoni
March 04, 2014
Ryan did a great job helping us with buying a jeep for our daughter. He was very friendlly and relaxed not so pressured, I like that. Thanks Ryan our daughter. He was very friendlly and relaxed not so pressured, I like that. Thanks Ryan More
by BethAHoffman
Employees Worked With
Ryan C. Long
March 03, 2014
I had a great experience here, they were very very helpful and informative. They don't pressure you into buying a vehicle. They located and found my exact vehicle request for me, and I had it within a helpful and informative. They don't pressure you into buying a vehicle. They located and found my exact vehicle request for me, and I had it within a week. I would highly recomend this dealership. More
by rebhoffman
Employees Worked With
Ryan Long
February 27, 2014
I bought new Dodge Ram truck 2 weeks ago and with it purchased protection package.I called and scheduled appointment and was provided a loaner vehicle for the day of service.Purchase and service went ve purchased protection package.I called and scheduled appointment and was provided a loaner vehicle for the day of service.Purchase and service went very smoothly and provided most positive experience I've ever had with a car dealership. More
by chev752
Employees Worked With
February 13, 2014
I needed my car to get a oil change I called to get an appointment which I didn't think they could squeeze me in but to my surprise they where able to get me in on a Saturday which in a day I wanted due appointment which I didn't think they could squeeze me in but to my surprise they where able to get me in on a Saturday which in a day I wanted due to my work schedule. More
by moondancer
Employees Worked With
joy bartucci
February 10, 2014
We were travelling from Ontario, Canada to Florida when an unfamiliar light came on, on the dashboard. The jeep then started chugging and we could not pick up speed. We had just pulled in to Harrisburg, P an unfamiliar light came on, on the dashboard. The jeep then started chugging and we could not pick up speed. We had just pulled in to Harrisburg, PA for the night. First thing in the morning, we called this dealership and thankfully got Joy on the line. She told us to bring it right in and she would try to fit us in to see what was wrong. A price was quoted to us for an analysis of the problem when we arrived. An hour later, they had found the problem, fixed it and the price was less than what had been quoted. Then, they gave us a complimentary car wash - much needed as we had driven through snow and slush. Throughout the hour, Joy checked in frequently telling us what was going on. They also offered coffee and doughnuts! During this time, we also observed other employees coming in to discuss things with other car owners. Everyone was so friendly and personable. We were very impressed with the entire experience and are very grateful that if we had to breakdown, it was in Harrisburg. We continued on our way with no further problems. Thank you again for everything. More
by janicebuck
Employees Worked With
Joy Bartucci
