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Heritage Chrysler Dodge Jeep RAM Harrisburg
Harrisburg, PA
1,640 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday Closed
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday Closed
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday Closed
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,640 reviews
December 12, 2024
Purchasing a new car usually falls along the lines of going to the dentist for a root canal! So, after our positive experience at Heritage Jeep and our sales consultant Jon, I had to write a review. Th going to the dentist for a root canal! So, after our positive experience at Heritage Jeep and our sales consultant Jon, I had to write a review. Throughout the buying/shopping process Jon was amazing and listened to the specifics of what we were looking for in a Jeep. He was very personable and professional during the time we were there and made sure we were also comfortable during the lengthy process. I don't think we've ever experienced a sales person so flexible to our needs and not trying to do a hard sell, which was one reason we did end up purchasing from Heritage. Sean in their finance department was also very pleasant to work with and really worked to get us what we needed to ensure our Jeep is maintained throughout our ownership at a price point we wanted. It is now three weeks after the sale and Jon is still providing us help after the sale with anything we need. That is impressive and not something one usually receives after taking ownership. I hope working with the service department at Heritage is as equally as positive over the years. If you are shopping for a Jeep in the HBG area I highly recommend visiting Heritage JCD! More
by dblgoldn
December 10, 2024
I guess the third time is NOT the charm for Heritage when it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from Heritage. This was in preparation for a future vehicle purchase, ensuring I would receive the maximum refund before further depreciation. Fast forward to November 18, I inquired about a Ram 1500 after seeing attractive pricing online. I worked with a salesperson named Phat and received an appraisal for my vehicle at $25,000 from “Chuck.” Unfortunately, we couldn’t finalize a deal before my planned vacation starting November 21, and I knew I’d miss out on the November rebates. No problem there. Fast forward to tonight, December 9. I scheduled an appointment with Phat to inquire about a Dodge Durango, which had promising incentives for December. That’s when the problems began to snowball. Extended Warranty Mismanagement Heritage never processed the cancellation of my extended warranty from November 8. Their excuse? “Whoops, we must have forgotten to send the email.” Considering dealerships lose money when customers cancel warranties, this feels suspicious at best. The refund amount I was expecting—$3,678—remains unresolved. Unjustifiable Trade-In Value Drop I was shocked to see my trade-in value drop from $25,000 (offered on November 18) to $22,3XX tonight—a nearly $3,000 reduction in less than three weeks. I was told this was because of the time elapsed since the initial appraisal. Adding insult to injury, the new offer included a $2,000 appraisal bonus currently being advertised. This means the actual value of my trade was just $20,3XX. Both NADA and KBB estimate the fair value of my vehicle at $26,000. Price Markup and Manipulative Practices The Durango I was interested in was marked $1,500 higher than its advertised internet price. When I pointed it out, I was told it must have been a “computer glitch.” Conveniently, they “fixed” the price—but only after I caught the discrepancy. Moreover, when I asked for the $2,000 appraisal bonus to be added on top of the trade-in value as advertised, I was told it was already “bundled in.” Despite the clear promotional messaging, Heritage refused to honor the bonus as an addition, citing the irrelevant fact that I purchased my vehicle at a discount for $29,500. Unprofessional Attitude The parting words from Chuck, “You can try and shop elsewhere. Let me know how that works out for you,” were dismissive and unprofessional. For a repeat customer like me, this was the last straw. This experience left me feeling slighted and unappreciated. From the extended warranty mishandling to deceptive pricing and trade-in practices, it’s clear that Heritage and MileOne prioritize their profits over customer satisfaction. I will not do business with them again. If you value transparency and respect, I recommend looking elsewhere for your next vehicle purchase. More
by Justin V
December 09, 2024
I typically approach used car purchases with caution, but my experience with Troy at Heritage CDJR was exceptional. His professionalism, expertise, and meticulous approach were truly impressive. The transact my experience with Troy at Heritage CDJR was exceptional. His professionalism, expertise, and meticulous approach were truly impressive. The transaction was seamless, leaving me highly satisfied. I strongly recommend Troy as the preferred salesperson at Heritage CDJR. More
by Tracey
October 25, 2024
Troy was very knowledgeable in his ability to sell cars He knows his vehicles in and out. He is willing to help with obtaining the vehicle for the amount you can afford. He knows his vehicles in and out. He is willing to help with obtaining the vehicle for the amount you can afford. More
by 23bessie
October 10, 2024
Very friendly. Great service from entering the door until driving away. Troy Scott is the very best. Wherever he is working that's what I am driving. Great service from entering the door until driving away. Troy Scott is the very best. Wherever he is working that's what I am driving. More
by MamaLarray
October 09, 2024
I bought my 2019 Lexus RX 450h in February 2024 and after few months there was a problem with my radio unit. Great honest professional people fixed my car in time and participated with my expenses. Especial few months there was a problem with my radio unit. Great honest professional people fixed my car in time and participated with my expenses. Especially thanks to general manager Mr. Jason Discolo and service supervisor Matt Wike. I will recommend this dealership to my friends and relatives. More
by Polkbobby
Employees Worked With
October 02, 2024
Troy was extremely knowledgeable and helpful when choosing a 1st car for our son. He listened intently to what we were looking for and was able to quickly find something to meet our needs. Absolutely choosing a 1st car for our son. He listened intently to what we were looking for and was able to quickly find something to meet our needs. Absolutely our favorite salesman of all time! More
by kstephens13
Employees Worked With
September 17, 2024
They sold me a vehicle with hail damage they promised to repair the damage and went back on their word after they priced the cost of repairs twice given loaners both vehicles had hail damage you might think repair the damage and went back on their word after they priced the cost of repairs twice given loaners both vehicles had hail damage you might think a reputable dealership would just file an insurance claim and rightfully repair the damaged vehicles instead of passing the damage on to the consumer Yes A reputable dealership Not Heritage of Harrisburg if you have an emergency to stop and have to use the bathroom drive a little further they don’t deserve xxxx More
by Jspowell68
Employees Worked With
September 12, 2024
I would not recommend this place to no one. Nate was nice when trying to sell me a car and really wasn’t good at that. Once he got the sale he became so unprofessional and didn’t care about his Nate was nice when trying to sell me a car and really wasn’t good at that. Once he got the sale he became so unprofessional and didn’t care about his customer. He didn’t really respond back to me when I called or emailed with questions and he would push my question or concerns to another employee. Terrible service. Wish I would’ve took my business elsewhere. More
by Jnbss50
Employees Worked With
