Heritage Chevrolet Buick Owings Mills - Service Center

Carla Watkowski goes above and beyond in customer service. She does a terrific job as a service adviser. I took our Cobalt in for a manufacturer's recall and as always the service was fast and profes service. She does a terrific job as a service adviser. I took our Cobalt in for a manufacturer's recall and as always the service was fast and professional. Carla made sure everything ran smoothly and kept check on the progress, ensuring all was being done well. She is caring, polite and makes sure things are running efficiently. Whenever I call for a service appointment if I leave a message calls are returned promptly. It is a pleasure to deal with someone like Carla who makes me and my wife both feel like our business--and MileOne's service--is important. More

I purchased a 2008 Chevy Cobalt from your dealership in 2009. A couple of weeks ago I brought the car in for service. One of the issues that I was experiencing is a loud noise coming from the engine when 2009. A couple of weeks ago I brought the car in for service. One of the issues that I was experiencing is a loud noise coming from the engine when I accelerate. I think that the problem has something to do with the transmission. Carla Watkowski was my service specialist. She told me that the mechanic looked at the car and found nothing wrong with it and that he didn't hear any noise coming from the engine. Everyone who rides in my car can hear the noise coming from the engine. I find it very hard to believe that your technician said that nothing was wrong with the vehicle. In addition to your service department not being able to fix my car problems Carla was very difficult to get in contact with. Usually when I called she didn't answer the phone. I had to leave several messages for her. One time I called and was put on hold for almost a half hour before she picked up. After I left your service department I called Carla to let her know that I was not satisifed with the service I received. Of course, I had to leave her a voice mail because she didn't pick up her phone again. She called me back once but unfortunately I was in a meeting and unable to answer the phone, but I did call her back within about 5 minutes and.....got her voice mail again. I have left at least two additional vocie mails for Carla telling her that there is definitely something worng with the car but she never called me back. The customer service that I received at the Heritage Service department was absolutely the worst that I have received at any place of business in a long, long time. I would not recommend this dealership to any of my friends or family. I have decided to take my vehicle to Fox Chevy on Security for service even though it is further from my home. Hopefully they won't treat me as if they don't give a xxxx whether or not I receive good service. More

I waited for over an hour for the shuttle after being told it was only going to be a few minutes. I was also not contacted before work started to be done to my car. I had to call twice to find out an upd told it was only going to be a few minutes. I was also not contacted before work started to be done to my car. I had to call twice to find out an update. I would not recommend this dealership for service to anyone. More

Our visit (08:30 am)to Heritage was for the Oil Change + Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his r Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his recommendations. As women love to shop, my wife began roaming through the lot, while I waited patiently for our car. She came back, with that look in her eye. I know it because that's how we got the 2004 Vue. She lead me to a slightly used 2010 HHR. Ed observed us from a distance, with a friendly smile on his face. I struggled to get her back to the service bay, but she then went to Ricky and asked about particulars on the HHR. With a very good recommendation for service, she waltzed me back to the car, where Ed explained the particulars and took us for a test drive. My being 6'4', it had to pass my test of comfort, and it did. As women sometimes change their minds, as Ed was taking us back to the showroom, she spied a HHR-SS Crytal Red on the floor. That was it, but it was a manual shift. She had Ed spend have the day looking for a HHR-L2 of that color and with several wanted options. The car was located in Pennsylvania. While we settled finances with Gordon, Ed drove to retrieve the car. While waiting for Ed to return. we were treated to the largest truck we have ever sat in, by Tony. The friendly atmosphere in the showroom was ever evident when we immediately came back in and said we couldn't get into the truck. We have had a 17 year relationship with Heritage Owings Mills Saturn and almost that many years with Ricky. Heritage has always treated us fairly and kept our many cars in very good working order, even our 1994 Saturn SW2, donated to charity in 2009. We will continue to use Heritage and have on many ocassions recommended it. More

I was having some problems with my seats not heating up (on a very cold day) and I also needed an oil change, and James was able to get me an appointment this morning. He has always provided excellent cus (on a very cold day) and I also needed an oil change, and James was able to get me an appointment this morning. He has always provided excellent customer service, and I know my vehicle is in good hands. More

My check engine light was on for a few days and I couldn't ignore it any longer. Since I was driving right by the dealership I called to see if the could squeeze me in. No problem they told me. I was couldn't ignore it any longer. Since I was driving right by the dealership I called to see if the could squeeze me in. No problem they told me. I was expecting to have to wait for a while but the service advisor came in a few seconds after I sat down in the waiting room - told me what needed to be and that it would take about an hour. No problem I had bought my laptop and could get some work done. 45 minutes later they handed my keys - the repair was under warranty and I was on my way. So quick and easy. More