Heritage Chevrolet Buick Owings Mills - Service Center

Our visit (08:30 am)to Heritage was for the Oil Change + Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his r Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his recommendations. As women love to shop, my wife began roaming through the lot, while I waited patiently for our car. She came back, with that look in her eye. I know it because that's how we got the 2004 Vue. She lead me to a slightly used 2010 HHR. Ed observed us from a distance, with a friendly smile on his face. I struggled to get her back to the service bay, but she then went to Ricky and asked about particulars on the HHR. With a very good recommendation for service, she waltzed me back to the car, where Ed explained the particulars and took us for a test drive. My being 6'4', it had to pass my test of comfort, and it did. As women sometimes change their minds, as Ed was taking us back to the showroom, she spied a HHR-SS Crytal Red on the floor. That was it, but it was a manual shift. She had Ed spend have the day looking for a HHR-L2 of that color and with several wanted options. The car was located in Pennsylvania. While we settled finances with Gordon, Ed drove to retrieve the car. While waiting for Ed to return. we were treated to the largest truck we have ever sat in, by Tony. The friendly atmosphere in the showroom was ever evident when we immediately came back in and said we couldn't get into the truck. We have had a 17 year relationship with Heritage Owings Mills Saturn and almost that many years with Ricky. Heritage has always treated us fairly and kept our many cars in very good working order, even our 1994 Saturn SW2, donated to charity in 2009. We will continue to use Heritage and have on many ocassions recommended it. More

I was having some problems with my seats not heating up (on a very cold day) and I also needed an oil change, and James was able to get me an appointment this morning. He has always provided excellent cus (on a very cold day) and I also needed an oil change, and James was able to get me an appointment this morning. He has always provided excellent customer service, and I know my vehicle is in good hands. More

My check engine light was on for a few days and I couldn't ignore it any longer. Since I was driving right by the dealership I called to see if the could squeeze me in. No problem they told me. I was couldn't ignore it any longer. Since I was driving right by the dealership I called to see if the could squeeze me in. No problem they told me. I was expecting to have to wait for a while but the service advisor came in a few seconds after I sat down in the waiting room - told me what needed to be and that it would take about an hour. No problem I had bought my laptop and could get some work done. 45 minutes later they handed my keys - the repair was under warranty and I was on my way. So quick and easy. More