Heritage Chevrolet Buick Owings Mills - Service Center

Rip off kings Went there for oil leak, they took my whole engine out said its blown, without my authorization, told me to give them $19,000.00 for new engine or $5, Went there for oil leak, they took my whole engine out said its blown, without my authorization, told me to give them $19,000.00 for new engine or $5,000.00 to put old one back. My engine wasn't blown I was driving the car and drove it there. They are not honest people, I wouldn't pay. The called my bank and told them their gonna auction my car cause I i abandoned it. They are not honest people. More

Transmission - $4,800, and a 13-day rental car bill to boot! I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I now owe for the rental car. I went into getting my transmission repaired and knowing it would be near $3,000, but the bill was actually over $5,200 and Rob could only get in down to $4,800 and change. In the beginning, I wasn't too upset when I had heard it was going to be a 2 or 3 day job, but that quickly changed when I found out the dealer needed to get the transmission part from another far away location, many many states away. After them having my car for a few days they told me it would take several more days for the part to get to Maryland before they could even work on my car. Meanwhile, the car rental days are continuing to pile and pile up while this dealership has put my car on hold; not for another day, or few days, but an additional 10 more days before the transmission was even installed and the job was complete. Even the car rental company thought that MileOne Heritage should have paid for the extra 10 days I had the rental car. "That's just good business!", stated the rental car manager. I totally agree. Again, I know I needed my car repaired, but I talked with dozens of other people, some mechanics, and others who know plenty about cars, and they all said I was taken to cleaners on this one, not to mention the large rental car bill that I now owe. Next time I'm going to stay stranded on the road, call AAA and get a tow, and have some other mechanic work on my car. No way am I going to let MileOne Heritage work on my vehicle again. Heritage has lost my business for any of my future car buying needs. Look, I'm not one to normally write reviews. Actually, this is the first review I've ever written, but I can't help but feel robbed, and uncared for as a customer, and I wanted the community to be aware of this information. More

Horrible!!!! I wanted to get my 2001 Malibu car radio unlocked. I called a few months prior and was quoted a price of $60. When I was ready to schedule the service I wanted to get my 2001 Malibu car radio unlocked. I called a few months prior and was quoted a price of $60. When I was ready to schedule the service, I was rudely cut off by the Service Tech, as he transferred me to the parts department, which I did not need. When I spoke to the rep in parts, I was told that I could have the codes faxed to me. I said I tried in the past to input the codes, but it did not work. I asked to be transferred back to service. I asked to schedule an appointment (which is what I was trying to do in the first place before being cut off and transferred). With an attitude, Roscoe, I believe his name to be, told me May 27th was the only day he had available, all other days were booked. I said “so even future dates are booked?" I wanted a date in June. He says that’s fine. Puts me on hold, then comes back to the phone to get my phone number and name to call back, He says he didn't want to keep me on hold. I never received a call back. The next day, I called the 1-800 number and spoke to a very pleasant customer service rep. He scheduled my appointment with no problems. He asked was there any questions that I had. I said yes, I was quoted a price of $60 and I would like to confirm. He was unable to confirm, so he had to transfer me to the service department. Again, I was faced with the same rude person I spoke to yesterday. He wants to charge $115 for unlocking a radio. I told him that was not the price I was quoted. He was quiet for a second then, proceeds to tell me about the codes and the half an hour for the labor. I said ok transfer me back to customer service, I would like to cancel my appointment. The attitude continues, as he tells me he can cancel for me. After that I just hung up. I cannot believe how rude these people are. If you do not have excellent customer service, you should NOT work with the public. Then to top it all, the lie I was told about the price of unlocking a car radio. This man treated me as if I was wasting his time, and then wanted to up the price on me like i was getting on his nerves. I will take my business elsewhere. I do not recommend this place to anyone, not even my worst enemy, if I had one!!! More

I went to this dealership because they are 'Saturn certified for service'. My engine check light was on, as well as transmission slipping. This was the 2nd place I went to (for a second opinion) Well, certified for service'. My engine check light was on, as well as transmission slipping. This was the 2nd place I went to (for a second opinion) Well, neither of my issues got fixed, and I left having paid around $850 for providing me with their expertise and saying they took care of something in the ignition module which was causing the check engine light (which came BACK on almost immediately just like before) and saying my whole trans is dying. Basically, I paid for a few screws being tightened and an opinion of the service dept. saying that my car is crap. Well, I went to Caton Auto Clinic and they fixed my car in less than a day (bad valve body) and said there was absolutely nothing else wrong with the transmission itself, gave me a year warranty on parts and labor, and told me not to worry about a thing for a little more than I paid Heritage. Also, that job fixed the check engine light. THANKS Heritage Chevrolet for reminding me that even with very nice employees, a dealership is still a dealership and will scam you and steal your money (Enough to cover a month's rent, at that) Don't go there for repairs. More

Larry Proffitt and the service team helped us out of a jam... Our car was another GM product that is not sold by this dealership, but they really know their stuff. We just had a baby, and this vehicle is jam... Our car was another GM product that is not sold by this dealership, but they really know their stuff. We just had a baby, and this vehicle is our main people hauler for our family and out of town guests. And when it failed to proceed one cold Friday morning I assumed we'd be out of luck for the weekend or longer! When we spoke with Larry, he outlined exactly what was going on throughout the service visit; and what the repair would entail, cost and when it would be ready. When you depend on a vehicle for all your transportation needs, that information is critical. This is the second time using the service department (the first was routine maintenance) and what you feel when you talk with them is they care about you and you vehicle. Bring your car here and you can't go wrong! Thanks again Larry! More