Heritage Chevrolet Buick Owings Mills - Service Center

2017 zo6 I was really happy with the shops attention to detail. I asked for a lot to be done and they were able to complete the jobs promptly. The mechanics ex I was really happy with the shops attention to detail. I asked for a lot to be done and they were able to complete the jobs promptly. The mechanics expertise was very helpful in helping me decide how to proceed. Thanks! More

Great Experience Stephanie the Service Advisor was extremely Customer Focused as well as knowledgeable. She appeared to be extremely interested in my reason for the vi Stephanie the Service Advisor was extremely Customer Focused as well as knowledgeable. She appeared to be extremely interested in my reason for the visit, listened and took note of my concerns. She explained the process and took my contact information for follow-up. Once the work was completed she follow-up with a completed explanation of what had been performed and addressed each of my issues. She utilized terms that a "lay-person" would understand and was sincerely interested in my acknowledgement that I understood her explanation. I would recommend that my children who have a Suburban and Tahoe bring them to Stephanie for coordination of required and routine service as needed. Finally I have to comment on the "cashier" lady who even went out in the cold after I told her she didn't have too because of the weather to verify that the paper and plastic utilized to protect the interior of the vehicle went over and beyond considering the "cold"; as well as the shuttle driver Harry C who drove me home and made me feel comfortable! The entire experience made me feel as if my business was appreciated! More

Outstanding Service A phenomenal service organization. Stephanie truly cares about the customer. She goes above and beyond. I have dealt with dealerships for over 50 year A phenomenal service organization. Stephanie truly cares about the customer. She goes above and beyond. I have dealt with dealerships for over 50 years. My only regret is when I return to Atlanta with my 2013 Corvette, I will not have the service I have been given. I trust her and Sean. They know Corvettes and care about the customer and the vehicle. If you have ever had a bad experience, go to Heritage. They will make it right. More

Stephanie is the only reason I didn't buy a Porsche. I had to call nine different Chevrolet service centers to get service and repairs done on my Corvette, and I'm glad I called the ninth one solely beca I had to call nine different Chevrolet service centers to get service and repairs done on my Corvette, and I'm glad I called the ninth one solely because of Stephanie. She went above and beyond to make sure I was well taken care of and actually delivered better service than the BMW and Audi service centers I've worked with when I owned those brands. I went to Porsche immediately after dropping my car off because I was frustrated at the lack of ownership and resolution from the various dealerships I called, and if not for Stephanie, I would've dumped the Corvette for a 911 just to never deal with Chevrolet service again. You need to take good care of her before someone else does. More

Quick, Easy, Overall Great Service Experience! I showed up in the Chevy Owings Mills Service Lane unannounced with no appointment hoping to ask a question and perhaps secure a future service appoin I showed up in the Chevy Owings Mills Service Lane unannounced with no appointment hoping to ask a question and perhaps secure a future service appointment after the holidays. Stephanie jumped on the opportunity to help me and was in my vehicle right away trying to determine whether or not their service department could help me. After a few short minutes, we decided to leave my car for the evening because she was able to squeeze me into the books for the very next morning. I had my car back the following evening all taken care of. Thanks OM Chevrolet-Buick and Thanks Stephanie More

Great service experience I had my 2011 LaCrosse in for a catalytic converter failure and coolant leak. I called Stephanie who did a great job for me with my 2017 Silverado. Sh I had my 2011 LaCrosse in for a catalytic converter failure and coolant leak. I called Stephanie who did a great job for me with my 2017 Silverado. She took all the info,researched the warranty coverage since I had an extended warranty, and scheduled it in. She kept me informed and the car seems to have been fixed right. Even Ed Wojcik who sold me the vehicle called me when he saw I had it in service to make sure it was being handled well. Good experience. More

Excellent oil change experience Vivian Brunson have amazing customer service. Every time I get an oil change she makes it a great experience. She really goes over and beyond with ser Vivian Brunson have amazing customer service. Every time I get an oil change she makes it a great experience. She really goes over and beyond with service. More