Heritage Chevrolet Buick Owings Mills - Service Center

Satisfied Customer The customer service was excellent. The customer service representative was very friendly and always accomadating. My vehicle was serviced in a reaso The customer service was excellent. The customer service representative was very friendly and always accomadating. My vehicle was serviced in a reasonable amount of time. I was kept up to date as to the status of the work being done on my vehicle. More

Great! I have never received this kind of service from a service center. It was wonderful. Stephanie was my advisor. I had a problem with my tire going flat. I have never received this kind of service from a service center. It was wonderful. Stephanie was my advisor. I had a problem with my tire going flat. Stephanie welcomed me with a warm smile and proceeded to walk me to the lounge while I waited. After about 40 mins she advised my tire had a nail and it was repairable. I was out within 25 min after that. Service was finally complete and she cashed me out. She didnt just leave me in the lounge and wait endlessly until I have to say something. That has happened at other places. I appreciated that. She stapled her card for me if I needed her in the future. I will most def. be back! Thank you! -SW More

Came to fix something easy ended up with damage Came 5/29/19 to get rear wiper sprinkler fixed, wasn't spraying. Tech looked to see if he can fix it, could not. We discussed setting up appt with Ric Came 5/29/19 to get rear wiper sprinkler fixed, wasn't spraying. Tech looked to see if he can fix it, could not. We discussed setting up appt with Ricky (very nice guy), while I was in the office with Ricky the tech did something and windshield wiper fluid started to leak from the top inside the vehicle, part or ceiling is now blue. Then the tech decides to start pulling off the back plastic panels with a large screwdriver and plastic clips that hold it in-place started to brake. I asked if they will replace this part because I don't want broken pieces back in my car. I was cringing to see my $70K vehicle being treated like it's lawnmower. I spoke to Ricky that day and was told that they'll take care of it, and the manager will contact me and make it right. All I asked Ricky is to have someone who knows exactly what they are doing to fix my vehicle. After a couple days no-one contacted me, I called GM and received a call 5/31/19 from a Customer Experience manager name Mike, he asked to bring the car in and leave it there, I said that's not a problem at all but I may get a vehicle to drive while mine is being fixed since you guys caused this issue, Mike stated that he'll call me back. I have yet to receive another phone call from him or anyone else from Heritage Chevrolet. I called and asked for Mike to call me back on 6/14/19, no reply. I called today for Mike again and was told he'll call me back. Well it's been 4 hours and Mike is still hiding behind the phone. I didn't expect this kind of treatment of customers More

Pleasant surprise I normally have my cars serviced at another local dealership. I was treated poorly . I recently moved to Owings Mills and decided to try Heritage Chev I normally have my cars serviced at another local dealership. I was treated poorly . I recently moved to Owings Mills and decided to try Heritage Chevrolet. I was pleasantly surprised that I was provided with such great customer service from the service advisor to the shuttle driver. This will be my new service center from now on. More

Great Place for Service This is the only place I take my vehicle for service. I always deal with Vivian and she is always pleasant and accommodating. Overall service is excel This is the only place I take my vehicle for service. I always deal with Vivian and she is always pleasant and accommodating. Overall service is excellent. More

Superb! Excellent! This service is always gracious, excellent customer service. Always committed to timeliness and customer satisfaction. Service Associates explain serv This service is always gracious, excellent customer service. Always committed to timeliness and customer satisfaction. Service Associates explain service in details and always return to explain details of any findings if different from original service request. More

A Very Satisfying Experience Starting with my initial contact with Ms Brunson, my service rep, this dealership provided excellent service through very capable and courteous staff. Starting with my initial contact with Ms Brunson, my service rep, this dealership provided excellent service through very capable and courteous staff. I was comfortable, I received regular updates, the wait time was reasonable and my car runs smoothly. I buy my cars here, new and used, ( thanks to Mr Calvin Woody) and get my maintenance here. My experience with this dealership is really quite satisfying. More

Best experience at a service department Stephanie Spindler from the service department went above and beyond. I had problems with other service departments not being able to fix my truck. Sh Stephanie Spindler from the service department went above and beyond. I had problems with other service departments not being able to fix my truck. She made sure my truck was fixed correctly and in a timely fashion. She understands what service is all about and definitely is an asset to your dealership. More

They set the bar pretty high How can you make an experience like having an automobile serviced pleasant? I can actually say Ms. Stephanie Spindler and her service team have done j How can you make an experience like having an automobile serviced pleasant? I can actually say Ms. Stephanie Spindler and her service team have done just that. Honesty and complete transparency, two characteristics that’s not usually associated with car mechanics but I guess times are a changing. Heritage has set the bar pretty high with their unmatched customer service and top notch maintenance. Please keep up this practice. More

Customer service? Been coming here for a while. They are pretty fast with getting your car repaired/serviced but as far as customer service they need a lot of work.Ever Been coming here for a while. They are pretty fast with getting your car repaired/serviced but as far as customer service they need a lot of work.Everytime I come I feel like I'm bothering them when I pull in to get my car checked in. I gave three stars because they always complete the job and that is the most important thing I guess. More