Heritage Chevrolet Buick Owings Mills

I worked with Steve Oxendine initially because of the prices that I saw online for the Tahoe. Unfortunately, the online prices were not accurate because they included all of incentives that were availab prices that I saw online for the Tahoe. Unfortunately, the online prices were not accurate because they included all of incentives that were available but I was not eligible for them. This was deceiving. I went in and spoke to Steve and he had Jerome begin to work my husband and I. After negotiating, Steve and Jerome were able to make the Tahoe price workable and were able to compete with the Toyota dealership that we were also working with to Trade in a truck and purchase a new SUV. Overall, our experience was pleasureable. More

A few days ago I saw the Consumer Reports Top 10 Vehicles and fell in love with the 2010 Chevrolet Traverse. My initial contact was via email with Internet Manager Steve Oxendine checking to see when I woul and fell in love with the 2010 Chevrolet Traverse. My initial contact was via email with Internet Manager Steve Oxendine checking to see when I would like to come in to see the Traverses. My husband and I took the kids last week and meet Jerome who was very informative about the Traverse, the current specials going on at their dealer, and answered every question we had. He wasn't pushy at all, he just made everything smooth. We went home to think and heard from Jerome on Thursday just checking to see if we had any questions and if the Traverse was what I wanted. I was happy with the positive feedback and the feeling of genuine care for my family's needs. I wanted to trade my car in for a larger, safer vehicle for my family without breaking the bank. On Saturday, Jerome even stayed past 6pm to meet with us again and discuss the best price for our Traverse. Combined with my trade in, **GREAT** REBATE being offer this month, and the wheeling and dealing Ramon in the Finance Department did got me a price I could not only live with but actually be HAPPY about. The final step was the PAPERWORK which was handled by Gordon James-Business Manager who is the best. Not only is he informative, he cares about making your experience memorable and pleasant. To top it all off, Monday morning I received a call that Gordon had found an even lower % rate with another lender, bringing my payment down even more. I mean talk about going "Above and Beyond" actually keeping my finances in mind. I love this dealership and the feeling I have after purchasing my new Traverse. I feel like I stole the car off the lot with the great price I got and the feeling of complete satisfaction. Everyone I dealt with was there to service the customer not the company and that is definitely hard to find. If your looking for a car, go to Heritage Chevrolet and feel like a valued customer not a victim! More

WOW! Outstanding customer service really does exist! After years of assuming it was normal to receive poor service, I found out I was wrong. I was thoroughly educated about the vehicle I was interested After years of assuming it was normal to receive poor service, I found out I was wrong. I was thoroughly educated about the vehicle I was interested in, given the opportunity to drive the exact car I wanted to purchase, and shown more features than I realized existed. There was never any pressure to make a choice or decision and I was never rushed or made to hurry through any part of my visit. Dontae and Robert were very courteous, kind and sincere in every aspect of my purchase. I have never experienced a smoother finance process. Gordon was patient, easy going and clearly explained every detail of our paperwork. Robert and Dontae thought of every detail such as pre-setting my radio stations to what I had in my previous car, a full tank of gas, parking my old and new car next to eachother so I could easily transfer my items, freshly washed my new car, made sure I knew where to go for my future service's, set up my On Star service, and all while we had our very tired 3 year old daughter with us. I cannot express my gratitude enough. There is no question that Heritage is far superior to any other dealership out there. They put their customers first and it shows. Thank you so much! More

Ed was very nice and helpful. He was the best car dealer I have ever dealt with. He listened and does his best to present to you what you want. Of course that is what a dealer is to do but the knowledge he I have ever dealt with. He listened and does his best to present to you what you want. Of course that is what a dealer is to do but the knowledge he has with every car we mentioned was very comforting. thank you Ed!!! More

stubbled across the internet site at heritage and saw some nice traverses contacted steve and we spoke many times for several days and he answered all my questions and concerns. my hubby and i were undec some nice traverses contacted steve and we spoke many times for several days and he answered all my questions and concerns. my hubby and i were undecided between a traverse and an acadia steve really knew his stuff where he pretty much had a sale over the phone. color,price everything was great.well hubby and i got up there and we took a test drive and come to find out the one we test drove wasnt the one we had been talking about but one a bit higher priced but it had just the extras we needed. we never saw the one steve and i had been talking about. the mix up was a good one. i haggled the price as we had a payment we had to stay near and steve came thru. gary still has some studying to do on the vehicles as he wasnt as knowledgable as he could have been. he was explaining the interior of the vehicle to us in the dark with just the overhead light on very hard to see and understand what he was talking about but we got thru it tho. in the years to come if we need another vehicle we will deffinately go back to heritage More

Stockton was very knowledgeable about the vehicles. He did a thorough walk-thru of the vehicle. Was very attentive to my needs and assisted me with making the appropriate decisions. He was not pressuring did a thorough walk-thru of the vehicle. Was very attentive to my needs and assisted me with making the appropriate decisions. He was not pressuring me into anything that I did not want to look at and stayed on track with my purchase. He assisted in every way possible to make my day at the dealership go by. He is excellent when it comes to customer service. I will be recommending all of my associates to goto Heritage. Out 6 dealerships he was the first to even be able to get me to test drive the vehicle I wanted. Gordon From dealing with a lot of finance representatives it was a pleasure to sit with you. He was the best finance person I have ever dealt with and very knowledgeable. Again no pressure to buy anything that was not needed. All items were explained in great detail. Best dealership I have ever been to with very knowledgeable employees and management. They can help you decide what is good\bad or otherwise. I would recommend this be the first dealership to check out as it will 9 out of 10 be the last as their pricing, enthusiasm and knowledge will blow any of the 6 I went to away. Rob More

I received a fair price but did have some issues with vehicle options as noted on the internet advertisement. These guys went out of their way to make sure I was satisfied with the purchase and were will vehicle options as noted on the internet advertisement. These guys went out of their way to make sure I was satisfied with the purchase and were willing to do what ever it took to address the issues I had. Thanks for being concerned. More

We were searching the internet for a pre-owned Ford Edge. We located this vehicle on the Heritage Chevrolet website. A message was left and Ed Wojcik called us back very quickly. We spoke with Ed about the v We located this vehicle on the Heritage Chevrolet website. A message was left and Ed Wojcik called us back very quickly. We spoke with Ed about the vehicle and made arrangements to meet him at the dealership the next day at opening time. Ed went with us on a test drive and we decided that we would purchase the vehicle. Ed had the vehicle cleaned and when we finished with the finance person, who was very nice, the vehicle was ready to go. We received a great value for our trade and a great price for the Edge. Ed was great to deal with, very knowledgeable and friendly with a great sense of humor.We would definately return to this dealership and contact Ed for a future car purchase. Extremely positive experience ! More

In the future if we had a friend or relative in the market for a car,We would definately recommend heritage chevrolet to them to purchase their next car.I would have them ask for Jerome Nelson to be th market for a car,We would definately recommend heritage chevrolet to them to purchase their next car.I would have them ask for Jerome Nelson to be their sales person due to the fact that he is very friendly & very knowledgable.Also Kim White does an excellent job with financing. Thanks Bill & Kim More

Our experience was outstanding. We had our concerns about buying a new car and the "games" that you have to go through to get the final price. Scotty conveyed credibility and that we would receive a g about buying a new car and the "games" that you have to go through to get the final price. Scotty conveyed credibility and that we would receive a good deal. He, and the dealership, did not disappoint us. It was a fair deal and we would return to Heritage for our next car. More