Heritage Chevrolet Buick Owings Mills

Mr. Scott was especially considerate of me,personally, offering water and he also brought the car to show me to the side door. Heritage stood by their offer which was quoted on line. Service was great, s offering water and he also brought the car to show me to the side door. Heritage stood by their offer which was quoted on line. Service was great, staff knowledgable. Overall, a good experience in purchasing an automobile. More

I have purchased 4 vehicles and my children have purchased 4 other vehicles from Heritage/Mile One in the past, and I shopped around other dealerships prior to going to Heritage for this vehicle. On purchased 4 other vehicles from Heritage/Mile One in the past, and I shopped around other dealerships prior to going to Heritage for this vehicle. Once again I was very impressed with the manner in which I was treated by my saleman, Scotty and with General Manager Robert Lee. I could have gotten the same vehicle at a different dealership, but because of the way I have been treated and the best deal possible from Heritage, I continue to be a loyal Heritage customer. There was an unfortunate incident during the delivery process that delayed my vehicle being delivered to me for a few days, but I know that I will be taken care of by the dealership in the future in the servicing of my vehicle. I continue to recommend Heritage to my family and friends. More

Very friendly. I had looked at so many used car dealerships beforehand and could not find a car for the life of me. I wanted something special and found it once but the dealership had sold it. Jero dealerships beforehand and could not find a car for the life of me. I wanted something special and found it once but the dealership had sold it. Jerome had one car to show me since I only had $10,000 to spend. He brought it out and all we did was take it for a test drive around the parking lot and I knew it was the car for me. The next day I took it home. Its been a week and I absolutely love it. More

We had a great car buying experience. Everyone was We had a great car buying experience. Everyone was friendly and skilled in their assignments. The car we desired wss not in inventory and our salesm We had a great car buying experience. Everyone was friendly and skilled in their assignments. The car we desired wss not in inventory and our salesman personally went to retrieve the vehicle from another dealer and delivered it to our home. We are pleased with our new car. More

Sales Rep was friendly, hated the back and forth numbers game. Told them up front did not want to do that. Walked out on my first visit, got a call on way home saying they could drop price. This agravate game. Told them up front did not want to do that. Walked out on my first visit, got a call on way home saying they could drop price. This agravated me, but price too good to pass up. Went back a week later and made the purchase. Had a trade, ended up not making a trade as this dealership was extreemly low in thier offer, did not even compete with Kelly Blue Book. Will sell on own. Again the price of the vehicle was the only incentive to purchase, the price was good. More

Jerome was the best salesperson I have dealt with since i purchased a car. He was very polite, friendly, and has a sense of humor, You can tell he's there to help you and not just to sell you a car. I had purchased a car. He was very polite, friendly, and has a sense of humor, You can tell he's there to help you and not just to sell you a car. I had some credit situations that i was trying to work out, Jerome and the Heritage team went above and beyond to make sure my situation got worked out. They made me feel i could be up front and honest so they could work with me instead of turning me away. I will always go back to Jerome and Heritage for future purchases. More

Dontae' was always courteous and helpful. On the day I picked up my new Camaro that was ordered from the manufacturer, he stayed 4 hours beyond the time he was scheduled to go home to help me finalize my picked up my new Camaro that was ordered from the manufacturer, he stayed 4 hours beyond the time he was scheduled to go home to help me finalize my purchase. An excellent representative at an excellent dealership. More

I would recommend this dealership to anyone looking for a new or used vehicle.They are some of the hardest workers in the states and they will find the best deal for you. I was looking for a specific jeep ch new or used vehicle.They are some of the hardest workers in the states and they will find the best deal for you. I was looking for a specific jeep cheerokee and they found it for me and even made it possible to get my payments way below the first mark. I worked with Dantae Davis and he is by far the number one salesman in the state of Maryland. You need a car, you should definitly go to him. He is the man to talk to. He knows his stuff and he knows where to look. He handles everything in a very professional manner. You will leave that place with no worries in your mind at all. I promise you on that one. More

The dealership and staff are fantastic when it comes to customer service!! There is no pressure at all to purchase any specific vehicle. Instead, they are actually focused on helping the customer find the customer service!! There is no pressure at all to purchase any specific vehicle. Instead, they are actually focused on helping the customer find the vehicle they want. And - if they do not have the vehicle at one of their 60+ dealerships, they will go out and find the vehicle you are looking for. The most important thing is that customer service actually begins with the selection of a vehicle. When we finally signed the papers, Gordon James checked financing rates one last time before we signed the loan papers and found an even LOWER rate - something he did not have to do, but certainly earned our appreciation!! Dontae' continuated the exceptional customer service in two ways. First by having the car thoroughly ready when we picked it up and then explainng in detail - how to use each option. Second, and even more impressive service occurred when we discovered a minor problem with the AM band on the radio. My wife took the car to the dealership to have the radio examined and repaired. When Dontae' realized the repairs were going to take longer than expected to finalize, he arranged for a customer service vehicle for her to use, so that she would not have to sit at the dealership all day. This type of outstanding customer service is the reason we have purchased 5 vehicles and recommended the dealership to all of our friends!! More

I was trying to come out of my truck to save on gas and money. I did not want to put down any money and wanted to limit my out of pocket costs. I was told by other dealers that it was impossible for me t money. I did not want to put down any money and wanted to limit my out of pocket costs. I was told by other dealers that it was impossible for me to do this because I owed more on my vehicle than it was worth. Heritage Chevrolet again performed a miracle for me and I was able to drive home in my new car, little to no out of pocket expense. More