Heritage Chevrolet Buick Owings Mills

The ratings above mainly reflect our interactions with Dontae and Gordon. Dontae is the sales associate we dealt with and Gordon is the business manager in the finance office. On our initial visit, we dea Dontae and Gordon. Dontae is the sales associate we dealt with and Gordon is the business manager in the finance office. On our initial visit, we dealt with Dontae who was pleasant, interested in finding out what we wanted in a vehicle, and not pushy. We subsequently dealt with another sales person who had a different set of interpersonal skills, which is fine, but after spending all day finding a vehicle, he basically dropped the ball on calling/securing the vehicle despite the fact that he told us it would be there for us to pick up on a certain day. It seems he just wanted us out of there and we ended up with nothing but wasted time and disappointment. I didn't realize that cars were flying off of the lot in this economy. In any event we dealt with Dontae again upon return and had success. I was expecting to get into the finance office and find that the price of the car had mysteriously increased as the horror stories go, however the promised price was honored. Gordon was very informative and pleasant. (As a side note, I think they gave us a much more fair amount for our trade than many dealers would have). Had our first and only experience been with the above un-named sales person, we definitely would not have returned to this dealership. However, I think if we had only interacted with Dontae, our overall experience would have been much better. Overall we are pleased with the vehicle and feel the price was fair. More

I recently lost my car due to weather conditions. I did research and originally was looking into purchasing either a 2004 or 2005 Chevy Malibu. Kelly Blue Book value was between 8,700-9,100(excellent condi research and originally was looking into purchasing either a 2004 or 2005 Chevy Malibu. Kelly Blue Book value was between 8,700-9,100(excellent condition which neither was) but one dealer was offering 9,400(I thought was too much); Heritage on the other hand was offering 8,499 which was below KBB! I made an appointment to come out to see the car. I didn't have to wait for a call or for some one to see me, when I got there I was automatically greeted and taken in! They really wanted my business and I can honestly say that they had my best interests in mind when they told me they didn't want to sell me a used car b/c it would be a waste when they could easily get me approved for a new 2010 Cobalt/ Aveo around the same price. To make a long story short Mr. Oxendine, Mr. Nelson, and Mr. Jeff was a blessing they took the time to find the best deal and situation for me, they explained everything to me left nothing to question, weren't pushy, contradicting, or deceptive! All I can say is it's worth going to these people to look or buy a car; you might just be surprised to find that a NEW car isn't a fantasy. More

I have went to many Chevrolet Dealerships throughout Maryland and this one in particular was by far the friendliest. All of the staff was very welcoming and worked very efficiently when taking care of b Maryland and this one in particular was by far the friendliest. All of the staff was very welcoming and worked very efficiently when taking care of business. They also did not pressure you into buying or committing to anything without your 100 percent satisfaction. I would definitely do business with them again. More

I decided on trying out some vehicles at Heritage after seeing their prices online, which are pretty fair for what the offer. I will describe my experience from start to finish: 1. ONLINE - The website seeing their prices online, which are pretty fair for what the offer. I will describe my experience from start to finish: 1. ONLINE - The website has a credit pre-approval rating. I applied and it said I was accepted, but two days later I learned that I wasn't. Weird. Salesman calls and says dont come in and waste your time. Ok. Fortunately he calls a couple of hours later and says he was able to find me a lender, I just had to come in to find out the interest rate. 2. THE TEST DRIVE- My salesman was very nice in letting me test drive the vehicles, but as a well informed consumer there wasn't much new information I could be given on the cars. 3. NEGOTIATIONS - On the phone I was told that the internet/employee prices were negotiable, but in person I was told they were not. First by salesman #1, then by salesman #2 who said it with a firm, deadpan look. OK, whatever. Here begins the back and forth. I go outside to make a phone call, and I guess they think I am leaving, and salesguy #1 comes back saying they will lower the price. I tell them that I need more time to think about it, and they don't want to give me that AT ALL. Then salesguy #3 comes in and is trying to guilt me into getting the car, even throwing my crappy credit rating and loan declines in my face..dude, seriously. I know am going to get a car, I just want to sleep on it. This is intimidating, especially as a single woman buying a car. After a few more negotiations in my favor, I end up purchasing it. They offered me a deal I could not refuse. 4. FINANCE - This was the last stage, and I am happy to report that this guy was pretty awesome. Great job explaining all the add-ons that they were trying to sell me. Let me take the ones off that I decided against, even when it meant he had to restart all the paperwork. Thanks for being a good sport. Wonder if he will be so nice when I call in to try and cancel my gap insurance in a couple of days.. 5. LEAVING - It was a nice touch for them to have the vehicle cleaned again, for me. Very nice job. Drove off happy. Overall I would recommend them. But as a consumer you should be well informed on every vehicle you are interested in purchasing. More

The staff were courteous and attentive. Although they may say I worked them over into the wee hours of the night, I know they wanted to sell that vehicle. I had a test drive and they even let me take it home say I worked them over into the wee hours of the night, I know they wanted to sell that vehicle. I had a test drive and they even let me take it home. I wasn't sold on the color, but I did check and I saw it was color of the promo vehicle on the website. More

The amount that I offered for my trade was more than $2,000 below all other Chevy Dealer offers. I had problems with Heritage service many years ago and was told by Ed that much has been done to improve $2,000 below all other Chevy Dealer offers. I had problems with Heritage service many years ago and was told by Ed that much has been done to improve things but my recent visit has proved that some things don't change. More

A very good experience in purchasing our new Equinox. Mr. Nelson was patient, caring, and expedited the sale professionally. Also, very importantly, while using the internet, Mr. Nelson called us severa Mr. Nelson was patient, caring, and expedited the sale professionally. Also, very importantly, while using the internet, Mr. Nelson called us several times to invite us to his dealership; his followup was exceptional! He caught our attention and his persistence landed him a very well deserved sale. Thank you, Cyndy and Dan Clatterbuck More

I dealt with the dealership over the phone before I made the 1 1/2 hour trip. Everything was done as requested prior to my arrival. It was a pleasure dealing with Jerome and the other folks who made the pro the 1 1/2 hour trip. Everything was done as requested prior to my arrival. It was a pleasure dealing with Jerome and the other folks who made the process effortless. I would certainly recommend to others. More

I would recommend this dealership and the salesperson. They worked with us to find a vehicle that would fit our lifestyle and our wants at a price we were comfortable with. The salesperson was friendly, They worked with us to find a vehicle that would fit our lifestyle and our wants at a price we were comfortable with. The salesperson was friendly, patient and knowledgeable and everyone else (manager, finance) we worked with at the dealership was pleasant as well. More

Dontae' was courteous, knowledgable and true to his word. He did everything he said that he would do. I was very satisfied. Although he was not involved in the final pricing/payment negotiations I feel ce He did everything he said that he would do. I was very satisfied. Although he was not involved in the final pricing/payment negotiations I feel certain he supported my desire to obtain the vehicle I wanted and could readily afford. More