Heritage Chevrolet Buick Owings Mills

My experience with Mile One Heritage Buick Dealership was outstanding. The customer service was exceptional because the salesman ( Wayemust Scott ) was very knowledgeable, friendly and considerate. He had ou outstanding. The customer service was exceptional because the salesman ( Wayemust Scott ) was very knowledgeable, friendly and considerate. He had our best interest at heart and was definetly not a high pressure salesman, which, to us is a big plus. More

I have been buying cars from Heritage since 2004. Dealing with Dontae Davis makes the buying process seamless. From sales to finance to the service department, Heritage has always treated me with re Dealing with Dontae Davis makes the buying process seamless. From sales to finance to the service department, Heritage has always treated me with respect. I can always count on Dontae or Roman or Robert or James (service) to go that extra mile for me. They always accommodate me. It would never occur to me to purchase a vehicle from any other dealership. I am a true fan of Heritage and their staff. More

outstanding experience from start to finish with Heritage Chevy--referred to them by a trusted resource--i interacted with their GM, Sales Manager and sales person--all of which were top notch--efficient, ac Chevy--referred to them by a trusted resource--i interacted with their GM, Sales Manager and sales person--all of which were top notch--efficient, accurate and helpful. cannot recomend this team and this dealership enough! great job More

If you are looking for a Chevrolet, this is the place to go. On July 27,10 I came to Heritage Chevrolet to look for a new vehicle. I had the pleasure to meet Dontae Davis, he was very pleasant and knowle go. On July 27,10 I came to Heritage Chevrolet to look for a new vehicle. I had the pleasure to meet Dontae Davis, he was very pleasant and knowledgeable, and helped me choose a vehicle that meets my needs. Dontae made buying a car a good experience and he has ensured that my family and I will be coming back to this dealership for years to come. More

I waited for over an hour for the shuttle after being told it was only going to be a few minutes. I was also not contacted before work started to be done to my car. I had to call twice to find out an upd told it was only going to be a few minutes. I was also not contacted before work started to be done to my car. I had to call twice to find out an update. I would not recommend this dealership for service to anyone. More

After looking for a vehicle all week long, I came into the Heritage dealership and became stauss free. I met with Dontae who was very skillful of his job duties. I informed him the price that I was willi the Heritage dealership and became stauss free. I met with Dontae who was very skillful of his job duties. I informed him the price that I was willing to spend. He found what vehicles that would fit my rangle. The selection was really great. Dontae has great experience and I would recommend anyone to visit this dealership and look for Dontae Davis. More

My experience with this dealership was WONDERFUL all because of Dontae' Davis, who provided exceptional customer service during my visit. Dontae' was very knowledgeable about the Buick LaCrosse and wa because of Dontae' Davis, who provided exceptional customer service during my visit. Dontae' was very knowledgeable about the Buick LaCrosse and was able to answer any and every question I had about the vehicle. Dontae' was very enthusiastic and conversational durnig those long awkward moments when all of the "behind -the-scene" activities were taking place. His demeanor let me know I could trust that he had my best interest at heart. I intend to return to this dealership in the future should I need to purchase another vehicle. The overall ease and convenience of this purchses was hands down a solid 10! More

Our visit (08:30 am)to Heritage was for the Oil Change + Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his r Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his recommendations. As women love to shop, my wife began roaming through the lot, while I waited patiently for our car. She came back, with that look in her eye. I know it because that's how we got the 2004 Vue. She lead me to a slightly used 2010 HHR. Ed observed us from a distance, with a friendly smile on his face. I struggled to get her back to the service bay, but she then went to Ricky and asked about particulars on the HHR. With a very good recommendation for service, she waltzed me back to the car, where Ed explained the particulars and took us for a test drive. My being 6'4', it had to pass my test of comfort, and it did. As women sometimes change their minds, as Ed was taking us back to the showroom, she spied a HHR-SS Crytal Red on the floor. That was it, but it was a manual shift. She had Ed spend have the day looking for a HHR-L2 of that color and with several wanted options. The car was located in Pennsylvania. While we settled finances with Gordon, Ed drove to retrieve the car. While waiting for Ed to return. we were treated to the largest truck we have ever sat in, by Tony. The friendly atmosphere in the showroom was ever evident when we immediately came back in and said we couldn't get into the truck. We have had a 17 year relationship with Heritage Owings Mills Saturn and almost that many years with Ricky. Heritage has always treated us fairly and kept our many cars in very good working order, even our 1994 Saturn SW2, donated to charity in 2009. We will continue to use Heritage and have on many ocassions recommended it. More

We were not happy w/your dealership b/c we were mislead due to lack of knowledge by online rep. Did not tell me that car did not have on-star after I explained that I wanted to subscribe this time due to due to lack of knowledge by online rep. Did not tell me that car did not have on-star after I explained that I wanted to subscribe this time due to a recent accident. Said car was not on site so he didn't know but it was there several days before we came to see it so it could have been checked out during that time. Kept us there dickering over price for 5 1/2 hours and then aggreed to a price only $15 over our offer. Car was preowned certified but not GM certified. I didn't know there was a difference as I personally do not buy GM. I did mention that I wanted it certified b/c of the 12K miles or 12 mo. warranty that that comes w/it. That should have been a pretty good indication of what I was expecting!!! I was told that was OVERKILL b/c of the fact that it had such low mileage and was still under warranty. How stupid is that. Any extra warranty is always to the buyers advantage!! Agreed to certify but I do not have a record of what was done if anything to bring it up the that certification. Also agreed to "touch up" all of the dings and scratches. VERY POOR JOB. You can see exactly where all the scratches are. Paint is GLOBBED on and looks bad. Didn't do some areas. Other dealerships have willingly touched up paint for me several times in the past when I purchased cars, and I couldn't even tell it had been toucherd up. We were told that it would have cost too much to do it better! We will have to take it somewhere reputable to fix the mess they made. They originally said they could give us $150 to have it done ourselves, what they did certainly DID NOT cost Heritage that much. I could have done it better myself, I've done a few touch ups on my cars in the past and DID a better job. OH yes, with the tube of paint provided by the dealership for future scratches. NON HERE! I will not ever come back to any Heritage dealership nor will I recommend them to anyone in the future. All the big guys came over to try to get us to pay more but we had already told them how much we would pay and what we expected in return. As a result we sat in traffic for another 2 hours to get home in rush hour. Over 60 mile drive times 4. They also tried to convence my husband to "make a deal" while I was out of the area. Rather underhanded I'd say. More

My buying experience with John Cannon was great, he was able to answer all my question and prepare several quote for multiple vehicles . I also found them to be very percise in completing and discussing al able to answer all my question and prepare several quote for multiple vehicles . I also found them to be very percise in completing and discussing all the paper work needed to complete the transaction . I will recommend Heritage and John to anyone i know that is in the market for a new or used vehicle . Curt Puhl More