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Heritage Cadillac - Service Center

Lombard, IL

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480 Reviews

480 Reviews of Heritage Cadillac - Service Center

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May 25, 2022

Always have had a great service experience at this dealer. They are the best. Prompt service work and a comfortable waiting area. More

by letcon1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Capps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022

Joe checked me in and reviewed what I was in for and was very personable and customer centric. Waited about 2 hours for a oil change and rotation, but that was ok. I got some quiet time work done. I've been More

by mike
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ignoffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022

Great service done in a timely manner, vehicle was cleaned and most of all friendly service writer Joe Cilella More

by jake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cilella
May 15, 2022

This dealership always provides courteous and professional service. Communication thru text keeps all communication timely. Keep up the good work! More

by Bobby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022

Everyone is very professional, knowledgable, thorough. Joe Cilella welcomed us warmly and kept us informed about the work progress. Mark Brennan is an outstanding mechanic who does superior work. They More

by Mary Beth Cobleigh-Beal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cilella welcomed us, wrote the work order and kept us informed on work progress., Mark Brennan
May 01, 2022

Always pleasant when I go in for my oil changes and general maintenance. Mark was polite and very nice. More

by betsys
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
April 21, 2022

Great service from the time the overhead door opens you’re greeted with a smile all the wait up to you pay the bill. Thank you everyone for your great service! More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Apr 29, 2022 -

Heritage Cadillac responded

We're glad to hear this! Thank you for sharing your experience!

April 19, 2022

Bought my Cadillac here and I always service it here. Top notch. I highly recommend. More

by Mojough44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burrell Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Mojough44 responded

Satisfied customer.

Apr 21, 2022 -

Heritage Cadillac responded

We are so happy to hear that your experience across the board with us has been great. Come again soon!

April 17, 2022

Best service EVER! Spoke to Joe on the phone to set up the appointment to drop our car off and he was ever so kind and very helpful! Mike helped us upon arrival and he More

by Direilley5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ignoffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ammerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Heritage Cadillac responded

We are so happy to hear that you had such a fantastic service experience. We hope to work with you again for the next time you need something!

April 16, 2022

Mark was very helpful, professional and kept me updated on the progress of my vehicle. More

by Slswert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brennan
Apr 21, 2022 -

Heritage Cadillac responded

Thanks for such a fantastic review! We are glad that Mark was able to help you out during your visit. Come again!

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