Heritage Cadillac - Service Center

Dead battery and stranded West and Sons tried to jump my old girl but she still needed to be towed in. I am happy that they at least tried to save me some money. But within a f West and Sons tried to jump my old girl but she still needed to be towed in. I am happy that they at least tried to save me some money. But within a few hours, the service department said it was just a spent battery (8 years old) and need to be replaced. Christopher’s call was a relief that that was the only problem. Service took care of some needed maintenance and I am back on the road feeling safe that everything is up to date. Great job guys. Wouldn’t think of anyone else to service my vehicle. More

Great service. Great service and nice people. Provided loaner car when they had to keep the car overnight. That is all that I have to say period. Great service and nice people. Provided loaner car when they had to keep the car overnight. That is all that I have to say period. More

Service dept Burrell Henry and Kris Kristen always do a great job! They are the reason I keep coming back to Heritage Cadillac even though I live in Schaumburg. Burrell Henry and Kris Kristen always do a great job! They are the reason I keep coming back to Heritage Cadillac even though I live in Schaumburg. More

Comfortable atmosphere They are very courteous and make you comfortable as you wait for your vehicle to be serviced. The waiting area is very comfortable and a Service con They are very courteous and make you comfortable as you wait for your vehicle to be serviced. The waiting area is very comfortable and a Service consultant Came in often to ask everyone if they were comfortable and needed anything. More

Service dept Burrell in service is super helpful!! Ive been coming to Heritage for over 10 years and Burrell is my "go to" man! And a gentleman too! Burrell in service is super helpful!! Ive been coming to Heritage for over 10 years and Burrell is my "go to" man! And a gentleman too! More

oil change The people were polite and the and everything was done well. They found a crack on the screen that I did not know was there and make arrangements to h The people were polite and the and everything was done well. They found a crack on the screen that I did not know was there and make arrangements to have it fixed. More

Service Maintenance I received a friendly text from the Service Manager Michael Ammerman, reminding me that I needed an oil change. I made the appointment for the follow I received a friendly text from the Service Manager Michael Ammerman, reminding me that I needed an oil change. I made the appointment for the following day. I was promptly greeted by the service department when I arrived. The waiting area has all of the amenities needed to do work or watch TV. Before I knew it the service was completed, the car washed and I was on my way. It is a pleasure to be treated like an important customer. I think the service department is what will keep me coming back for all of my car purchases. More

Satisfaction! I was completely satisfied with everything done to the car. I was surprised that I had two bent wheels. I looked and didn't see anything and will have I was completely satisfied with everything done to the car. I was surprised that I had two bent wheels. I looked and didn't see anything and will have a family member show me. The loaner I used was different. I wasn't used to the shifting that had to be done. But, it was a beautiful car and drove beautifully, which I feel my own does too. That's a "caddie" for you. More

Met with Michael Ammerman Michael handled my 7500 mile check-up , my air conditioner problem and a chronic leaking tire and arranged a ride to home and back , as I didn't want Michael handled my 7500 mile check-up , my air conditioner problem and a chronic leaking tire and arranged a ride to home and back , as I didn't want to wait five hours in dealership .He was professional and courteous and explained necessary labor in language that I could understand . Have been a client for 10 years and always had a positive experience More

Great service Trying to keep my 2006 DTS running until I’m able to get the new one. Burrell, Bill , Sue and Shauna I see the most Trying to keep my 2006 DTS running until I’m able to get the new one. Burrell, Bill , Sue and Shauna I see the most More